Store Manager

Company Description

Society Stores, established in 1969, is a premium food supermarket chain in Mumbai offering an extensive selection of over 30,000 high-quality products. From international cuisine ingredients to natural and organic foods, the store caters to diverse dietary preferences, including vegan, gluten-free, and sugar-free options. Society Stores prides itself on its commitment to providing exceptional customer service, supported by a dedicated team of over 150 employees. With its tagline We Pamper You, the company emphasizes employee satisfaction as a key to maintaining customer loyalty. Society Stores continues to grow with multiple branches across Mumbai and an expanding e-commerce presence.

Key Responsibilities

• Lead & motivate store staff
• Achieve weekly & monthly sales targets
• Deliver exceptional customer service & same-day grievance resolution
• Maintain stock accuracy, 80:20 levels, FIFO & expiry control
• Ensure visual merchandising & planogram compliance
• Monitor shrinkage, CCTV & cash discipline
• Maintain hygiene, grooming standards & audit readiness
• Drive sampling activities, events & local community marketing

Requirements & Qualifications

• 1520 years of experience

  in

  FMCG Food Retail / Supermarkets / Hypermarkets

• Must have managed medium to large retail formats

• Experience handling large teams (2550 staff)

• Strong understanding of fresh, grocery, dairy, frozen & daily essentials

• Proven track record in store operations, sales targets, shrinkage control & customer service

• Strong discipline, SOP compliance & operational leadership

• Excellent communication, grooming & customer service etiquette

• High level of ownership, integrity & decision-making ability

• Must be open to rotational shifts & weekend working

  (standard retail norms)