Store Manager – Retail Grocery

Job Title: Store Manager – Retail Grocery

Location: New Delhi

Reports To: Regional / Area Manager

About the Company:

SBS Food Mart (SBS 6 Ten) is a growing retail grocery business dedicated to offering fresh, high-quality products and exceptional customer service. We are expanding our presence and are looking for passionate, proactive, and results-driven individuals to lead our store operations and build strong customer relationships.

Job Summary:

The Store Manager will be responsible for the overall management and smooth functioning of the grocery retail store. This includes overseeing daily operations, ensuring optimal customer service, driving sales, managing inventory, implementing company policies, and leading the store team to achieve targets.

Key Responsibilities:

Operations Management
✔ Ensure daily store operations run efficiently and align with company standards✔ Monitor and improve sales, profitability, and customer satisfaction✔ Implement merchandising strategies to boost product visibility and sales✔ Maintain store hygiene, safety, and compliance with health and safety standards

Team Leadership
✔ Hire, train, and supervise store staff, including shift supervisors and support personnel✔ Foster a positive and motivating work environment✔ Conduct performance reviews and recommend training or corrective actions✔ Resolve internal conflicts and build a cohesive team

Inventory & Procurement
✔ Oversee inventory management and stock replenishment✔ Minimize shrinkage and stock wastage✔ Coordinate with vendors and suppliers for timely deliveries✔ Ensure proper stock rotation and storage practices

Customer Service
✔ Deliver exceptional customer experience by training staff on customer interaction✔ Handle customer complaints and feedback effectively✔ Promote loyalty programs and membership benefits

Financial Management
✔ Achieve sales targets and control operational costs✔ Manage budgets, expenses, and billing processes✔ Prepare reports on sales, inventory, and store performance

Marketing & Brand Promotion
✔ Execute local marketing initiatives and promotions✔ Collaborate with the marketing team for campaigns and events✔ Engage with the community to increase store visibility

Required Skills & Qualifications:

✔ Bachelor’s degree in Business, Retail Management, or a related field
✔ 3+ years of experience in retail management, preferably in grocery or FMCG✔ Strong leadership and communication skills✔ Analytical mindset with a focus on problem-solving and efficiency✔ Knowledge of inventory management systems and point-of-sale tools✔ Ability to work flexible hours, including weekends and holidays✔ Customer-focused attitude and ability to handle complaints tactfully

Preferred Qualifications:

✔ Experience with retail CRM or ERP systems
✔ Knowledge of pricing strategies and stock optimization✔ Prior experience in managing multi-department teams

Key Performance Indicators (KPIs):

✔ Monthly sales growth
✔ Customer satisfaction score✔ Inventory accuracy and wastage control✔ Employee retention and training completion✔ Operational compliance and audit scores

Benefits:

✔ Competitive salary with performance-based incentives
✔ Opportunity to lead and grow within the company✔ Training and development programs✔ Health and insurance benefits

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person