Job
Description
This role is for one of the Weekday's clients Salary range: Rs 1200000 - Rs 1500000 (ie INR 12-15 LPA) Min Experience: 7 years Location: Mumbai JobType: full-time We are seeking an experienced and driven Store Manager to lead daily operations, drive store profitability, and uphold the highest standards of customer service in a luxury retail environment. You will be responsible for overseeing staff performance, optimizing store presentation, managing inventory, and cultivating strong customer relationships that reflect a premium shopping experience. Requirements Key Responsibilities: Deliver exceptional service to maintain high levels of customer satisfaction and brand loyalty. Inspire and lead the sales team to achieve and exceed performance targets through effective training, mentoring, and motivation. Design and execute business strategies to attract new clientele, boost foot traffic, and improve overall profitability. Recruit, train, and manage store staff; handle team performance reviews and development. Address customer concerns promptly and professionally to ensure brand integrity. Maintain compliance with health and safety regulations within the store. Manage in-store merchandising and promotional activities aligned with brand standards. Monitor and optimize inventory levels and liaise with operations and merchandising teams for timely replenishments. Analyze buying patterns and customer trends to drive business insights and prepare detailed reports. Oversee store budgets, control expenses, and ensure financial targets are met. Ensure visual merchandising and staff grooming are always aligned with luxury retail expectations. Foster a culture of service excellence and customer engagement. What You Bring to the Role: Proven experience managing high-end fashion or luxury retail stores. Strong leadership capabilities with a passion for team development and coaching. Ability to multitask and thrive in a fast-paced, high-pressure environment. Excellent communication, interpersonal, and customer service skills. In-depth understanding of Indian retail dynamics and global fashion/luxury trends. Strong commercial acumen and operational expertise including stock management, budgeting, and reporting. Proficiency in creating an exceptional in-store experience through personalized service and impeccable presentation. Adept at relationship-building, with a focus on driving sales and long-term customer engagement. Flexible, self-motivated, and results-driven with a can-do attitude and a passion for excellence. Qualifications & Experience: Bachelor's degree preferred. Minimum 7-10 years of experience in luxury or premium fashion retail, with at least 3 years in a Store Manager capacity. Demonstrated success in customer service, sales strategy, people management, and store operations. Track record of delivering consistent "customer delight" and creating impactful client relationships. Key Skills: Store Management | Luxury Retail | Team Leadership | Sales Strategy | Customer Relationship Management | Visual Merchandising | Inventory Management | Fashion & Lifestyle Retail Show more Show less
