Store Manager - Jewellery

About the Role

We are looking for a dynamic, customer-focused Store Manager who can lead the store operations while representing the vision, values, and brand image of the company. The ideal candidate will be a strong leader with excellent operational control, sales acumen, and customer service orientation.

Key Responsibilities

Store Operations & Leadership

• Take complete ownership of end-to-end store operations.
• Represent the company’s vision in thought, word, and action.
• Ensure smooth daily functioning of sales, inventory, security, POS, and customer service.
• Conduct daily store opening and closing procedures, ensuring security and compliance.
• Perform random and master physical inventory checks.
• Ensure proper usage, storage, and safety of POS systems and packaging materials.

Sales & Business Performance

• Drive achievement of daily, weekly, monthly, and yearly sales targets (WTD / MTD / YTD).
• Monitor UPT, ATV, conversion ratios, scheme enrollments, and overall store productivity.
• Authorize discounts, schemes, sales returns, and customer approvals as per company policy.
• Reduce shrinkage and manage ageing / slow-moving stock effectively.

Visual Merchandising & Marketing

• Create and implement an annual Visual Merchandising (VM) plan.
• Ensure high standards of VM with no tarnished or damaged display products.
• Actively participate in marketing and PR initiatives as part of the core team.
• Coordinate and execute local promotional and marketing activities.

Customer Experience

• Understand customer needs and relay insights to HO / manufacturing teams.
• Address customer feedback, complaints, and escalations effectively.
• Maintain and analyze the customer feedback register.
• Ensure high grooming, etiquette, and service standards across the team.

Reporting & Compliance

• Submit Daily Sales Reports (DSR) and other prescribed reports to HO.
• Ensure accurate reporting of stock requirements, customer responses, and complaints.
• Monitor gold rate updates and ensure accurate pricing.
• Ensure BIS, hallmarking, and regulatory compliance.
• Maintain strict confidentiality of designs, business data, and financial information.

Team Management & Development

• Lead, train, mentor, and develop store staff in sales and customer service.
• Conduct daily briefings, weekly meetings, and performance feedback sessions.
• Handle staff appraisals, leave approvals, OT, and shift rotations.
• Plan manpower rosters and coordinate training/upskilling programs.

Security & Risk Management

• Monitor CCTV surveillance twice daily.
• Ensure safety of high-value stock in lockers and vaults.
• Report discrepancies or damages within stipulated timelines.
• Manage damaged / despair stock as per SOP and coordinate with HO.

Authorities

• Devise and implement store-level Visual Merchandising plans.
• Plan marketing and PR strategies as part of the core team.
• Authorize store-level operational expenses.
• Approve customer advances and discounts within policy limits.
• Conduct staff appraisals and performance evaluations.
• Sanction staff leave, OT, and shift rotations.
• Verify daily sales, cash balances, transfers, and billing tallies.

Eligibility & Skills

• Proven experience as a Store Manager / Assistant Store Manager in jewellery.
• Strong leadership, communication, and customer handling skills.
• Excellent knowledge of retail operations, inventory control, and sales metrics.
• Willingness to be posted at any retail branch within the city.
• High integrity with strict adherence to confidentiality and business ethics.

Job Type: Full-time

Pay: ₹25,000.00 - ₹33,000.00 per month

Work Location: In person