Retail Sales Officer

RETAIL SALES OFFICER RESPONSIBILITIES:

• Greet and engage customers in a professional and courteous manner.
• Understand customer needs and recommend suitable jewellery items accordingly.
• Demonstrate and explain the features and benefits of jewellery pieces, including quality, weight, pricing, and certifications.
• Making Estimations with proper Bifurcations.
• Achieve individual and store sales targets through effective customer engagement and upselling techniques.
• Maintain high standards of visual merchandising and cleanliness of display counters and showcases.
• Handle customer queries, concerns, and complaints with efficiency and escalate unresolved issues to the Store Manager.
• Assist in stock management – receiving, tagging, arranging, and displaying jewellery items.
• Stay updated on the latest jewellery trends, collections, and product knowledge.
• Ensure compliance with security protocols while handling high-value items.
• Support in billing, packaging, and documentation processes as required.
• Participate in regular training and team meetings to enhance product and sales knowledge.

Job Type: Full-time

Pay: ₹9,052.99 - ₹19,552.78 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Rourkela, Orissa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Retail sales: 3 years (Required)

Language:

• English (Required)
• Hindi (Preferred)

License/Certification:

• Salesforce Certification (Preferred)

Location:

• Rourkela, Orissa (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person