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Volkswagen Group Technology Solution
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Sr. Technical Expert

Sr. Technical Expert

Volkswagen Group Technology Solution

5 - 10 years

7 - 12 Lacs

pune gurugram bengaluru bengaluru pune gurugram

Posted:None| Platform:

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Skills Required

cmdb itil framework javascript servicenow glide itsm modules continuous integration rest itam ci/cd hrsd problem management change management data modeling itsm incident management devops itom grc secops agile servicenow development soap itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Exp - 5-12 Years

Roles & Responsibilities -

6+ years of hands-on experience with ServiceNow development.

Key Responsibilities:

Design and implement ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Customize and configure ServiceNow applications, workflows, business rules, UI policies, and client scripts.

Integrate ServiceNow with third-party tools using REST/SOAP APIs.

Collaborate with stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance the CMDB and ensure data integrity.

Participate in Agile development processes and contribute to sprint planning and reviews.

Provide mentorship to junior developers and ensure adherence to coding standards.

Required Skills & Qualifications:

6+ years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules and ITIL framework. Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.

Experience with Service Catalog, SLAs, Notifications, and Reporting.

Solid understanding of CMDB, data models, and relationships.

ServiceNow certifications such as:

Certified System Administrator (CSA) Certified Implementation Specialist ITSM Certified Application Developer (CAD)

Good to Have: Experience with Performance Analytics, Virtual Agent, or Mobile App development.

Exposure to ITAM, ITOM, SecOps, HRSD, or GRC modules.

Familiarity with DevOps tools and CI/CD pipelines

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Sr. Technical Expert