G10X logo

Sr SFCC Support Engineer(OMS)

0 years

0 Lacs

kochi kerala india

Posted:3 weeks ago| Platform: Linkedin logo

Apply

Skills Required

support troubleshooting triage integration salesforce oracle erp drive analysis reliability orchestration capture api latency data development analyze prioritization inventory dom routing configuration debugging transactions rest escalation automate diagnostics

Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary


As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.


Responsibilities

  • Lead incident handling across the full post-order lifecycle – capture, payment, tax, fulfilment, warranty, and returns.
  • Proactively monitor OMS and OCI flows using logs, alerts, and platform events.
  • Own technical investigation of API failures, latency spikes, and data sync mismatches.
  • Collaborate with development and infra teams to debug issues across OCAPI, OCI, Oracle ERP, and OIC layers.
  • Analyze and optimize fulfilment prioritization, multi-location inventory sync, and DOM routing scenarios.


Technical Skills

  • Deep expertise in Salesforce OMS, OCI configuration, and integration flows.
  • Experience debugging SFCC OCAPI/SCAPI transactions, hooks, and customizations.
  • Strong knowledge of OIC and OSB-based integrations for inventory and shipment updates.
  • Ability to read and analyze REST API logs, platform events, and payloads.
  • Hands-on familiarity with DOM concepts, warehouse allocation rules, and SLA configurations.
  • Exposure to payment/tax integrations – Braintree, Avalara.


Soft Skills

  • Ownership mindset with excellent troubleshooting and RCA capabilities.
  • Comfortable handling client calls and providing escalation support.
  • Ability to spot patterns, automate diagnostics, and suggest preventive improvements.

More Jobs at G10X

Salesforce Service Cloud Developer

Kochi

5.0 - 10.0 yrs
|

INR 20 - 30 Lacs

Senior Salesforce Developer

Kochi, Kerala, India

6.0 - 6.0 yrs
|

Salary: Not disclosed

Salesforce Administrator

Kochi

6.0 - 9.0 yrs
|

INR 13 - 23 Lacs

Java Backend Developer

India

Experience: Not specified

|

Salary: Not disclosed

Outsystems Developer

Kochi

5.0 - 7.0 yrs
|

INR 11 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
G10X logo
G10X

RecommendedJobs for You

G10X logo

Sr SFCC Support Engineer(OMS)

G10X

kochi, kerala, india

G10X logo

Sr SFCC Support Engineer(OMS)

G10X

kochi, kerala, india