Sr Quality Assurance Specialist

Job Summary

GRS Capability Center Operations (GRS - CCO)

Senior Quality Assurance Specialist (Sr. QA)

Job Duties

• Conducts monthly

  quality reviews/audits

  according on stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines.
• Validate

  data accuracy, completeness

  , and alignment with business and regulatory standards.
• Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
• Document QA findings and maintain accurate quality logs and reports.
• Provide timely feedback to

  BPO vendor partners

  teams and support capability uplift.
• Participate in calibration sessions with onshore counterparts and

  BPO QA teams

  .
• Act as a

  subject matter expert (SME)

  on underwriting procedures, business rules, and quality governance.
• Provide support in creating and maintenance of

  QA calibration guide

  for all existing process and new transition process.
• Resolve dispute in rebuttal according to action plan agreed by the team in time.
• Log error tracked and follow-up on the correction by the processor.
• Participate in any training session from business stakeholder and update QA SOP to align with the change.
• Responsible in new starter training as mentor and dedicated trainer for different processes.
• Undertake any ad hoc tasks and responsibilities as and when required.
• Maintaining a highly effective and responsive working relationship with all internal and external stakeholders.

Qualifications & Experience:

• Bachelor’s degree in commerce, Business Administration, or a related field.

• 5 –8 years of experience

  in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.

• Minimum 2+ years of audit, quality assurance, or process excellence experience

  , preferably in a BPO or shared service environment.
• Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.)
• Strong understanding of

  compliance, control, and documentation standards in underwriting processes

  .

Key Skills:

• High attention to detail and accuracy.
• Ability to interpret and apply underwriting guidelines, documentation and identify control gaps.
• Strong communication and stakeholder management skills across geographies and teams.
• Working knowledge of policy administration systems, workflow tools, and audit platforms.
• Proven ability to work independently and manage multiple audits with tight timelines.
• Comfortable working in a dynamic, evolving environment with matrixed teams
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and reporting tools.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Experience & Work Hours:

• Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes.
• Experience working as QA in BPO vendors teams (e.g., Genpact).
• Flexibility to work in different time zones (Preferably UK & Europe time)