Sr Quality Assurance Specialist

Job Summary

GRS Capability Center Operations (GRS- CCO)

The QA Analysts will work closely with underwriting operations teams across different regions (UK, Europe and APAC), providing consistent quality feedback and contributing to process improvement initiatives.

Job Duties

• Conducts monthly quality reviews/audits (R2 audits) according on stipulated timeframe/SLA while complying to Process SOPs and GRS QA Framework & guidelines.
• Validate data accuracy, completeness, and alignment with business and regulatory standards.
• Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
• Document QA findings and maintain accurate quality logs and reports.
• Provide timely feedback to operations teams and support capability uplift.
• Participate in calibration sessions with onshore counterparts and local teams.
• Support audits and data integrity checks as required
• Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process.
• Resolve dispute in rebuttal according to action plan agreed by the team in time.
• Log error tracked and follow-up on the correction by the processor.
• Participate in any training session from business stakeholder and update QA SOP to align with the change.
• Responsible in new starter training as mentor and dedicated trainer for different processes.
• Undertake any ad hoc tasks and responsibilities as and when required.
• Maintaining a highly effective and responsive working relationship with all internal and external stakeholders.

Qualifications & Experience:

• Bachelor’s degree in Commerce, Business Administration, or a related field.
• 2–4 years of experience in insurance back-office operations and must have exposure to underwriting support processes.
• Prior experience in a Quality Assurance or Quality Control role is preferred.
• Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Financial Lines, etc.)

Key Skills:

• High attention to detail and accuracy.
• Solid understanding of insurance workflows, especially underwriting.
• Ability to interpret and apply underwriting guidelines and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication skills—written and verbal.
• Proficiency in MS Excel and reporting tools.
• Ability to work in a fast-paced, deadline-driven environment.