Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS- CCO) team is seeking a highly capable Continuous Improvement (CI) & Transformation project leader in AVP role to strengthen our transformation agenda with BPO partners across multiple locations. This is a strategic global role as a key orchestrator between internal business stakeholders and Global Risk Solutions (GRS) BPO partners, ensuring strong governance, sustained engagement, and effective execution of BPO partners led transformation and continuous improvement initiatives. The shortlisted candidate will have strong expertise in driving transformational projects, leading continuous improvement initiatives, and ensuring end-to-end project execution. The role requires excellent governance, project management, and stakeholder engagement skills, with a solid understanding of the insurance domain. Job Duties Key Responsibilities: Transformation Opportunity Identification & Prioritization – Collaboration with BPO partners, and business owners to proactively identify process improvement, automation, and transformational opportunities. Conduct opportunity assessments, value case building, jointly with BPO Teams and internal business stakeholders. Vendor Engagement & Governance Oversight - Act as the primary interface between internal leadership and BPO partners for continuous improvement and transformation programs. Conduct regular governance forums, reviews, and steering committee meetings with BPO partners to monitor program progress. Ensure vendor partners have clear delivery plans, milestones, and benefit realization commitments for each initiative. Project Management & Oversight - Proactively monitor BPO led project execution for alignment with timelines, scope, and quality expectations. Escalate risks or delays, facilitate resolution pathways, and maintain delivery discipline across projects. Ensure project documentation, reporting, and governance materials are consistently updated and transparent. Stakeholder Management & Alignment - Build strong relationships with internal business stakeholders to drive buy-in, sponsorship, and timely decision-making for prioritized projects. Act as a trusted advisor to internal leadership on BPO performance, project status, and improvement opportunities. Facilitate alignment sessions between BPO teams and business process owners. Transformation Culture Enablement - Promote a continuous improvement mindset across BPO partner teams and internal business stakeholders. Facilitate best practice sharing, innovation forums, and collaborative workshops to drive stronger engagement in transformational initiatives. 3: Qualifications & Experience: 10-15 years of experience in continuous improvement, transformation and automation projects. Strong knowledge of global insurance domain Proven track record of driving end-to-end transformation or improvement projects in a global delivery model. Hands-on expertise in Lean, Six Sigma, or similar process improvement methodologies (certifications preferred: Lean Six Sigma Black Belt/Green Belt). Strong project management capabilities (PMP, Prince2, or equivalent certification preferred). Excellent analytical, problem-solving, and decision-making skills. Superior communication, facilitation, and stakeholder management abilities. Ability to work in a fast-paced, matrixed, and global environment. Experience working with third-party BPO partners. Preferred Attributes: Experience working with global insurance carriers or large BPO organizations supporting global insurance processes. Exposure to automation (RPA, AI, ML), digitization, and analytics-driven continuous improvement initiatives. Ability to influence without authority and drive consensus across diverse stakeholder groups. Strong presentation skills with the ability to present to senior leadership. Show more Show less
Procurement Analyst & Labor Operations Specialist The Procurement Analyst & Labor Operations Specialist is a Analyst role reporting to AVP & Labor Operations Lead PROCURMENT. We are seeking an experienced Labor Operations Specialist to join our team. The ideal candidate will have a strong background in managing contractor labor operations, specifically with expertise in SOW (Statement of Work) management within Fieldglass / VMS (Vendor Management Systems). This role requires someone who is organized, detail-oriented, and capable of engaging effectively with both high-level stakeholders and peers. Key Responsibilities: Manage contractor labor operations ensuring compliance with organizational policies and requirements. Oversee SOW management in Fieldglass or any VMS (Vendor Management System) including creation, onboarding, modifications, and offboarding of contractors. Facilitate smooth onboarding and offboarding processes for contractors working on various SOWs. Resolve billing and invoicing issues promptly by collaborating with finance, suppliers, and relevant stakeholders. Maintain accurate records and generate reports related to contractor labor activities and SOW statuses. Act as a liaison between contractors, internal teams, and external stakeholders to ensure effective communication and issue resolution. Prioritize work effectively, manage multiple tasks simultaneously, and maintain organized documentation. Communicate clearly and professionally with stakeholders at all levels within the organization. Qualifications: Minimum 6-9 years of experience in contractor labor operations, preferably with direct experience in Fieldglass VMS (Vendor Management System). Proven experience in managing SOWs, onboarding/offboarding contractors, and handling billing/invoicing queries. Strong interpersonal and communication skills, with the ability to engage confidently with senior stakeholders and peers. Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities concurrently. Detail-oriented mindset with problem-solving abilities. Proficient in reporting and data management related to contractor workforce operations. Bachelor’s / master’s in business administration fom Top Tier Institute is preferred . Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Delhi NCR / Mumbai Travel : Global 5-10% Shift Timings : United States (EST) hours Schedule: Full-time Salary: Industry Leading Experience: 6+ years Education Level: Bachelor’s / master’s in business administration fom Top Tier Institute is preferred. Show more Show less
AVP & Labor Operations Lead The AVP & Labour Operations Lead is a AVP role reporting to Senior Leader, Category Strategy PROCUREMENT USA. We are seeking a knowledgeable and proactive Lead to serve as the primary point of contact and escalation for the Contractor Labor Operations team based in India. While this role does not have direct managerial responsibilities over the Contract Labor Specialists, the Lead will provide guidance, mentorship, and first-level support to resolve operational issues. The ideal candidate will have the necessary skills to analyse current processes and technology usage, recommend improvements, and help drive enhanced efficiency and effectiveness across contractor labor operations. Key Responsibilities: Serve as the key escalation point for the Contractor Labor Operations team based in India, providing timely guidance and resolution for complex issues. Support and mentor specialists by sharing expertise, best practices, and troubleshooting assistance. Analyze existing processes and technology (specifically Fieldglass VMS) to identify gaps, inefficiencies, and opportunities for improvement. Recommend and collaborate with team Leaders on process enhancements and technology optimizations. Assist with the onboarding and offboarding of contractors on SOWs, ensuring compliance and smooth operations. Help resolve billing and invoicing questions and disputes escalated by the team. Collaborate cross-functionally with peers and senior stakeholders to align contractor labor operations with business goals. Facilitate knowledge sharing within the team to build overall capability and operational excellence. Support reporting activities by ensuring accuracy and completeness of data and insights. Qualifications: Minimum 10-14 years of experience in contractor labor operations with strong exposure to SOW management in Fieldglass VMS. Proven ability to analyze processes and recommend practical improvements. Experience mentoring or coaching team members in an advisory capacity. Strong problem-solving skills related to contractor onboarding/offboarding and billing processes. Excellent communication and interpersonal skills to effectively engage with the team and stakeholders at all levels. Demonstrated ability to multitask, prioritize competing demands, and maintain organization in a dynamic environment. Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, FIII) is preferred Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Delhi NCR / Mumbai Travel : Global 5-10% Shift Timings : United States (EST) hours Schedule: Full-time Salary: Industry Leading Experience: 10+ years Education Level: Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, FIII) is preferred.
Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is establishing a Quality Assurance (QA) function in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines. For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements. This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies. Job Duties Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners. Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes). Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases. Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development. Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions. Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance. Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices. Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes. Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business. Coach and mentor QA analysts; foster a culture of continuous learning and accountability. Qualifications & Experience: Bachelor’s degree required; insurance certifications like ACII, CPCU preferred. Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams . Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines. Familiarity with vendor governance and multi-tier QA environments Exposure to global quality standards and reporting tools (e.g., Excel, Power BI). Key Skills: Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.) Strong attention to detail and ability to drive root cause analysis and process improvements. High attention to detail and ability to manage high volumes of complex audits. Excellent understanding of QA methodologies, audit frameworks, and compliance protocols. Proficient in MS Excel, PowerPoint, and QA tools/systems. Effective communicator with ability to present insights clearly and influence change. High level of accountability, organizational skills, and decision-making ability. Preferred Experience & Work Hours: Background in shared services or BPO environments with global insurance carriers. Experience working with or overseeing vendor QA teams (e.g., Genpact). Knowledge of tools used in underwriting operations and workflow management. Flexibility to work in different time zones (Preferably UK & Europe time)
Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS- CCO) team is seeking experienced and detail-oriented Quality Assurance Analysts to support underwriting back-office operations. These individuals will play a critical role in ensuring the accuracy and compliance of core underwriting support functions (i.e. policy booking, endorsements, submissions, quote/decline and related transactions across various lines of business. The QA Analysts will work closely with underwriting operations teams across different regions (UK, Europe and APAC), providing consistent quality feedback and contributing to process improvement initiatives. Job Duties Conducts monthly quality reviews/audits (R2 audits) according on stipulated timeframe/SLA while complying to Process SOPs and GRS QA Framework & guidelines. Validate data accuracy, completeness, and alignment with business and regulatory standards. Analyze error trends, identify root causes, and suggest corrective actions or process improvements. Document QA findings and maintain accurate quality logs and reports. Provide timely feedback to operations teams and support capability uplift. Participate in calibration sessions with onshore counterparts and local teams. Support audits and data integrity checks as required Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process. Resolve dispute in rebuttal according to action plan agreed by the team in time. Log error tracked and follow-up on the correction by the processor. Participate in any training session from business stakeholder and update QA SOP to align with the change. Responsible in new starter training as mentor and dedicated trainer for different processes. Undertake any ad hoc tasks and responsibilities as and when required. Maintaining a highly effective and responsive working relationship with all internal and external stakeholders. Qualifications & Experience: Bachelor’s degree in Commerce, Business Administration, or a related field. 2–4 years of experience in insurance back-office operations and must have exposure to underwriting support processes. Prior experience in a Quality Assurance or Quality Control role is preferred. Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Financial Lines, etc.) Key Skills: High attention to detail and accuracy. Solid understanding of insurance workflows, especially underwriting. Ability to interpret and apply underwriting guidelines and documentation. Strong analytical and problem-solving skills. Excellent communication skills—written and verbal. Proficiency in MS Excel and reporting tools. Ability to work in a fast-paced, deadline-driven environment.
Overview: Liberty Mutual Insurance Company is an American diversified global insurer and the sixth-largest property and casualty insurer in the world. At Liberty Mutual, we give motivated accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. The Insurance Partner Manager, Global Shared Services (GSS) is an AVP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Retail Market - Claims operations engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home-office and Regions. Will be a part of the team having deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel : Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates should: 15+ years of work experience in Insurance Operations, Governance, Transition and BPO management role in the P&C domain, and have SME level knowledge in Insurance claims operation Working knowledge of any systems (i.e. Guidewire claim center, Brite core, Applied Epic, 360 site view etc.) to handle claims lifecycle is preferred. Understands the modern days claims operations transformation opportunities and best in class practices. Higher education in P&C Insurance (i.e., MBA, ACII, or CPCU) is preferred. Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies. Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives Be a creative problem-solver who is naturally curious Have aptitude for innovation, high integrity, and ethics Be flexible to work across time zones to support global teams as necessary Be open to travel across international locations to support business requirements as necessary This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s). Responsibilities include but are not limited to: Governance Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanisms and effective communication between LM stakeholders and their offshore teams. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements) Talent Management Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains. Staffing and Hiring needs - Help offshore team staff with ongoing requirements and backfill for positions as and when team members leave. People and Engagement - Rewards and recognition framework (R&R activities & joint calendar) Strategy and Transition Management Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up. Proactively find bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help the offshore team tide over challenges. Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits. Qualifications: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. 10+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance Claims Operations life cycle management. 5+ years of experience in people, project, transformation, governance and program management Strong MS Office Skills - Story Boarding using MS PowerPoint Proven experience in working with / managing cross-functional teams. Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.
As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,
As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,
About Liberty Mutual At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. In business since 1912, and headquartered in Boston, today we are the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. As of December 31, 2022, we had $50 billion in annual consolidated revenue. We employ over 50,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property. For more information, visit www.libertymutualinsurance.com. About the Role The Senior Vice President – Strategic BPO Partnerships & Modernization, GRS will serve as a global enterprise leader and strategic architect responsible for shaping, leading, and modernizing the third-party BPO ecosystem strategy for Liberty Mutual’s Global Risk Solutions (GRS). This role is pivotal in driving modernization across Liberty’s global insurance operations, especially within the commercial, specialty, and global risk segments—by unlocking enterprise-wide value through vendor partnerships, digital capabilities, and intelligent operations. This position requires deep domain expertise in the insurance industry, including a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes. The leader will work across global business units, including North America, EMEA, APAC, and LATAM, navigating regional CEO agendas, global capability centers, and matrixed functional teams to drive integrated modernization. As a trusted advisor to GRS leadership, the SVP will lead strategic engagements with senior executives, bringing together operational strategy, partner governance, and digital transformation to enable agility, cost-efficiency, innovation, and scalability. The role demands strong executive presence, deep insurance process knowledge, and experience working with both traditional and emerging delivery models in regulated industries. Job Duties 1. Insurance-Aligned Global BPO Strategy & Modernization Integration Design and execute a multi-year BPO modernization strategy tailored to insurance, spanning commercial, specialty, and reinsurance domains within Liberty GRS. Partner with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas. Develop future-ready delivery models that optimize cost, risk, agility, and customer experience in the insurance value chain. Lead business cases and investment plans grounded in insurance-specific KPIs such as combined ratio impact, claims cycle time, and regulatory compliance. 2. Partner Capability & Insurance-Relevant Performance Management Conduct partner capability reviews with a specific focus on insurance operating maturity, regulatory awareness, data privacy, and licensing requirements across jurisdictions. Deploy insurance-aligned, outcome-based performance metrics—including service levels tied to loss adjustment expenses, renewals, and operational ratios. Build governance frameworks that reflect insurance risk controls, business continuity, and audit preparedness, ensuring vendor alignment with Liberty’s compliance and operational resilience standards. 3. Domain-Led Innovation through Strategic Partnerships Embed insurance domain accelerators—such as GenAI-powered claims triaging, policy analytics, and AI-driven underwriting support—within vendor ecosystems. Champion modern platform solutions across the policy lifecycle, integrating with core systems like Guidewire, Duck Creek, and other PAS platforms. Establish co-innovation forums with vendors focused on BFSI/insurance, creating tailored digital interventions for underwriting, risk evaluation, and service operations. 4. Executive Engagement Across Insurance Value Chain Collaborate directly with regional COOs and Global Leaders across Liberty’s insurance businesses to co-develop modernization roadmaps. Act as a strategic partner to senior insurance stakeholders, translating operational opportunities into transformation initiatives with measurable P&L and customer outcomes. Lead cross-regional insurance forums to harmonize modernization across legacy systems, compliance obligations, and regional business needs. 5. Cross-Functional & Matrix Leadership in Insurance Context Lead cross-functional engagement with actuarial, product, compliance, legal, and digital innovation teams to ensure seamless modernization of insurance operations. Harmonize modernization efforts across multiple regional and global insurance entities, working within Liberty’s complex matrix structure. Resolve competing priorities and siloed initiatives by driving shared KPIs and coordinated execution across underwriting, claims, finance, and shared services. Ideal Experience and Qualifications 20+ years of experience, with at least 10+ years in the insurance industry (commercial lines, specialty, global risk, or reinsurance preferred), and a proven track record of leading modernization and operations strategy in BFSI environments. Deep expertise in insurance operations, including policy lifecycle, underwriting, claims, and regulatory frameworks in global markets. Demonstrated success in managing large-scale BPO/vendor ecosystems supporting insurance operations, with responsibility for cost, quality, innovation, and transformation. Proven ability to drive enterprise-wide modernization through global third-party partnerships, including automation, GenAI, and platform-led operating models. Executive gravitas and experience influencing C-level insurance stakeholders, regional CEOs, and enterprise boards in global organizations. Hands-on familiarity with insurance systems (e.g., Guidewire, Duck Creek, core PAS) and data platforms relevant to policy, billing, and claims. Experience working in or with regulated environments, ensuring partner compliance with insurance laws, data residency, privacy, and risk obligations. Strong cultural dexterity and ability to lead across multi-geography, multi-function, matrixed enterprise structures. Leadership Competencies Strategic & Commercial Acumen – with a deep understanding of the insurance business model. Insurance Modernization & Innovation – track record of evolving legacy systems and operations into future-ready digital ecosystems. Executive Stakeholder Influence – ability to align underwriting, claims, and operational leadership to modernization goals. Global Engagement & Cultural Fluency – effective leadership across geographies, especially in regulatory-heavy insurance jurisdictions. Operational Resilience & Regulatory Understanding – capable of embedding compliance, data protection, and risk frameworks in vendor delivery. Cross-Functional Collaboration – especially with actuarial, finance, legal, and claims
At Liberty Mutual, progress happens when individuals feel secure. By offering protection for the unexpected and delivering it with care, we assist people in embracing today and confidently pursuing tomorrow. Liberty Mutual has been in business since 1912 and is headquartered in Boston. As the fifth largest global property and casualty insurer based on 2022 gross written premium, we also hold the 86th position on the Fortune 100 list of largest corporations in the US based on 2022 revenue. With an annual consolidated revenue of $50 billion as of December 31, 2022, we operate in 29 countries and economies worldwide, employing over 50,000 individuals. Our comprehensive range of insurance products and services includes personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property. The role of Senior Vice President - Strategic BPO Partnerships & Modernization, GRS at Liberty Mutual is to act as a global enterprise leader and strategic architect responsible for shaping, leading, and modernizing the third-party BPO ecosystem strategy for Liberty Mutual's Global Risk Solutions (GRS). This position is crucial in driving modernization across Liberty's global insurance operations, particularly within the commercial, specialty, and global risk segments, by unlocking enterprise-wide value through vendor partnerships, digital capabilities, and intelligent operations. The ideal candidate for this role should possess deep domain expertise in the insurance industry, including a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes. Working across global business units in North America, EMEA, APAC, and LATAM, the leader will navigate regional CEO agendas, global capability centers, and matrixed functional teams to drive integrated modernization. As a trusted advisor to GRS leadership, the SVP will lead strategic engagements with senior executives, combining operational strategy, partner governance, and digital transformation to enable agility, cost-efficiency, innovation, and scalability. This role requires a strong executive presence, profound insurance process knowledge, and experience with both traditional and emerging delivery models in regulated industries. **Job Duties:** 1. **Insurance-Aligned Global BPO Strategy & Modernization Integration** - Design and execute a multi-year BPO modernization strategy tailored to insurance, covering commercial, specialty, and reinsurance domains within Liberty GRS. - Partner with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas. - Develop future-ready delivery models optimizing cost, risk, agility, and customer experience in the insurance value chain. - Lead business cases and investment plans based on insurance-specific KPIs like combined ratio impact, claims cycle time, and regulatory compliance. 2. **Partner Capability & Insurance-Relevant Performance Management** - Conduct partner capability reviews focusing on insurance operating maturity, regulatory awareness, data privacy, and licensing requirements across jurisdictions. - Deploy insurance-aligned, outcome-based performance metrics including service levels tied to loss adjustment expenses, renewals, and operational ratios. - Build governance frameworks reflecting insurance risk controls, business continuity, and audit preparedness to ensure vendor alignment with Liberty's compliance and operational resilience standards. 3. **Domain-Led Innovation through Strategic Partnerships** - Embed insurance domain accelerators such as GenAI-powered claims triaging, policy analytics, and AI-driven underwriting support within vendor ecosystems. - Advocate modern platform solutions across the policy lifecycle, integrating with core systems like Guidewire, Duck Creek, and other PAS platforms. - Establish co-innovation forums with vendors focused on BFSI/insurance, creating tailored digital interventions for underwriting, risk evaluation, and service operations. 4. **Executive Engagement Across Insurance Value Chain** - Collaborate directly with regional COOs and Global Leaders across Liberty's insurance businesses to co-develop modernization roadmaps. - Act as a strategic partner to senior insurance stakeholders, translating operational opportunities into transformation initiatives with measurable P&L and customer outcomes. - Lead cross-regional insurance forums to harmonize modernization across legacy systems, compliance obligations, and regional business needs. 5. **Cross-Functional & Matrix Leadership in the Insurance Context** - Lead cross-functional engagement with actuarial, product, compliance, legal, and digital innovation teams to ensure seamless modernization of insurance operations. - Harmonize modernization efforts across multiple regional and global insurance entities within Liberty's complex matrix structure. - Resolve competing priorities and siloed initiatives by driving shared KPIs and coordinated execution across underwriting, claims, finance, and shared services. **Ideal Experience and Qualifications:** - 20+ years of experience, with at least 10+ years in the insurance industry, preferably in commercial lines, specialty, global risk, or reinsurance, and a proven track record of leading modernization and operations strategy in BFSI environments. - Deep expertise in insurance operations, including policy lifecycle, underwriting, claims, and regulatory frameworks in global markets. - Demonstrated success in managing large-scale BPO/vendor ecosystems supporting insurance operations, with responsibility for cost, quality, innovation, and transformation. - Proven ability to drive enterprise-wide modernization through global third-party partnerships, including automation, GenAI, and platform-led operating models. - Executive gravitas and experience influencing C-level insurance stakeholders, regional CEOs, and enterprise boards in global organizations. - Hands-on familiarity with insurance systems (e.g., Guidewire, Duck Creek, core PAS) and data platforms relevant to policy, billing, and claims. - Experience working in or with regulated environments, ensuring partner compliance with insurance laws, data residency, privacy, and risk obligations. - Strong cultural dexterity and ability to lead across multi-geography, multi-function, matrixed enterprise structures. **Leadership Competencies:** - Strategic & Commercial Acumen - with a profound understanding of the insurance business model. - Insurance Modernization & Innovation - a track record of evolving legacy systems and operations into future-ready digital ecosystems. - Executive Stakeholder Influence - capability to align underwriting, claims, and operational leadership to modernization goals. - Global Engagement & Cultural Fluency - effective leadership across geographies, especially in regulatory-heavy insurance jurisdictions. - Operational Resilience & Regulatory Understanding - capable of embedding compliance, data protection, and risk frameworks in vendor delivery. - Cross-Functional Collaboration - especially with actuarial, finance, legal, and claims teams.,
At Liberty Mutual, progress is believed to happen when individuals feel secure. By offering protection for the unexpected and delivering it with care, Liberty Mutual assists people in embracing today and confidently pursuing tomorrow. Established in 1912 and headquartered in Boston, Liberty Mutual is currently the fifth largest global property and casualty insurer based on the 2022 gross written premium. Additionally, it ranks 86th on the Fortune 100 list of the largest corporations in the US in terms of 2022 revenue. As of December 31, 2022, Liberty Mutual had an annual consolidated revenue of $50 billion. Employing over 50,000 individuals in 29 countries and economies globally, Liberty Mutual provides a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property. For more information, visit www.libertymutualinsurance.com. The Senior Vice President, Strategic BPO Partnerships & Modernization at Liberty Mutual's Global Risk Solutions (GRS) serves as a global enterprise leader and strategic architect responsible for shaping, leading, and modernizing the third-party BPO ecosystem strategy for Liberty Mutual's GRS. This role is instrumental in driving modernization across Liberty's global insurance operations, particularly within the commercial, specialty, and global risk segments by unlocking enterprise-wide value through vendor partnerships, digital capabilities, and intelligent operations. This position necessitates deep domain expertise in the insurance industry, encompassing a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes. The leader will collaborate across global business units, including North America, EMEA, APAC, and LATAM, navigating regional CEO agendas, global capability centers, and matrixed functional teams to drive integrated modernization. As a trusted advisor to GRS leadership, the Senior Vice President will lead strategic engagements with senior executives, integrating operational strategy, partner governance, and digital transformation to enable agility, cost-efficiency, innovation, and scalability. The role demands a strong executive presence, deep insurance process knowledge, and experience working with both traditional and emerging delivery models in regulated industries. **Job Duties:** 1. **Insurance-Aligned Global BPO Strategy & Modernization Integration:** Design and execute a multi-year BPO modernization strategy tailored to insurance, covering commercial, specialty, and reinsurance domains within Liberty GRS. Partner with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas. Develop future-ready delivery models optimizing cost, risk, agility, and customer experience in the insurance value chain. Lead business cases and investment plans grounded in insurance-specific KPIs such as combined ratio impact, claims cycle time, and regulatory compliance. 2. **Partner Capability & Insurance-Relevant Performance Management:** Conduct partner capability reviews with a focus on insurance operating maturity, regulatory awareness, data privacy, and licensing requirements across jurisdictions. Deploy insurance-aligned, outcome-based performance metrics, including service levels tied to loss adjustment expenses, renewals, and operational ratios. Build governance frameworks reflecting insurance risk controls, business continuity, and audit preparedness, ensuring vendor alignment with Liberty's compliance and operational resilience standards. 3. **Domain-Led Innovation through Strategic Partnerships:** Embed insurance domain accelerators, like GenAI-powered claims triaging, policy analytics, and AI-driven underwriting support, within vendor ecosystems. Champion modern platform solutions across the policy lifecycle, integrating with core systems such as Guidewire, Duck Creek, and other PAS platforms. Establish co-innovation forums with vendors focused on BFSI/insurance, creating tailored digital interventions for underwriting, risk evaluation, and service operations. 4. **Executive Engagement Across Insurance Value Chain:** Collaborate directly with regional COOs and Global Leaders across Liberty's insurance businesses to co-develop modernization roadmaps. Act as a strategic partner to senior insurance stakeholders, translating operational opportunities into transformation initiatives with measurable P&L and customer outcomes. Lead cross-regional insurance forums to harmonize modernization across legacy systems, compliance obligations, and regional business needs. 5. **Cross-Functional & Matrix Leadership in Insurance Context:** Lead cross-functional engagement with actuarial, product, compliance, legal, and digital innovation teams to ensure seamless modernization of insurance operations. Harmonize modernization efforts across multiple regional and global insurance entities, working within Liberty's complex matrix structure. Resolve competing priorities and siloed initiatives by driving shared KPIs and coordinated execution across underwriting, claims, finance, and shared services. **Ideal Experience and Qualifications:** - 20+ years of experience, with a minimum of 10+ years in the insurance industry (commercial lines, specialty, global risk, or reinsurance preferred), showcasing a track record of leading modernization and operations strategy in BFSI environments. - Deep expertise in insurance operations, including the policy lifecycle, underwriting, claims, and regulatory frameworks in global markets. - Demonstrated success in managing large-scale BPO/vendor ecosystems supporting insurance operations, responsible for cost, quality, innovation, and transformation. - Ability to drive enterprise-wide modernization through global third-party partnerships, encompassing automation, GenAI, and platform-led operating models. - Executive gravitas and experience influencing C-level insurance stakeholders, regional CEOs, and enterprise boards in global organizations. - Hands-on familiarity with insurance systems (e.g., Guidewire, Duck Creek, core PAS) and data platforms relevant to policy, billing, and claims. - Experience working in or with regulated environments, ensuring partner compliance with insurance laws, data residency, privacy, and risk obligations. - Strong cultural dexterity and ability to lead across multi-geography, multi-function, matrixed enterprise structures. **Leadership Competencies:** - Strategic & Commercial Acumen: Deep understanding of the insurance business model. - Insurance Modernization & Innovation: Track record of evolving legacy systems and operations into future-ready digital ecosystems. - Executive Stakeholder Influence: Ability to align underwriting, claims, and operational leadership to modernization goals. - Global Engagement & Cultural Fluency: Effective leadership across geographies, especially in regulatory-heavy insurance jurisdictions. - Operational Resilience & Regulatory Understanding: Capable of embedding compliance, data protection, and risk frameworks in vendor delivery. - Cross-Functional Collaboration: Particularly with actuarial, finance, legal, and claims. 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The Insurance Partner Manager, Global Shared Services (GSS) is a DVP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance(LMI) Insurance (Finance and Underwriting) engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home office and Regions. Ideal candidates should: 10+ years of work experience in Insurance / Reinsurance Operations, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Underwriting and Finance (SME in at least one of the areas) Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies. Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills. Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs. Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently. Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives. Be a creative problem-solver who is naturally curious. Have aptitude for innovation, high integrity, and ethics. Be flexible to work across time zones to support global teams as necessary. Be open to travel across international locations to support business requirements as necessary. The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s). Responsibilities include but are not limited to: Governance Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements) Talent Management Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains. Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave People and Engagement - Rewards and recognition framework (R&R activities & joint calendar) Strategy and Transition Management Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up. Proactively find out bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges. Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits. Qualifications: Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. 10+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance / Reinsurance F&A, Finance Operations and Underwriting life cycle management. Preference of female candidate 5+ years of experience in people, project, transformation, governance and program management Strong MS Office Skills - Story Boarding using MS PowerPoint Hands on experience in tools such as Advance Excel, SQL, R, Python and Visualization Platforms such as Power BI would be an added advantage. History of excellence in academics and personal achievements Proven experience in working with / managing cross-functional teams. Excellent organizational, analytical and time management skills Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Noida (Delhi NCR) Travel : Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
You will join ARM Data Science Non-Price Predictive Modeling as a Data Scientist, where you will play a crucial role in applying advanced predictive modeling and analytical analysis to solve complex business problems within the insurance industry. Your responsibilities will include collaborating with various business partners, researching and implementing new statistical methodologies, managing multiple projects, and delivering actionable insights to drive strategic decision-making. To succeed in this role, you should have a Bachelor's degree or higher in Mathematics, Economics, Statistics, or a related quantitative field, along with 2 to 4 years of relevant work experience. You must possess advanced analytical and problem-solving skills, be proficient in predictive analytics, and have experience with languages like R, Python, or SAS for data analysis. Familiarity with statistical techniques such as generalized linear models, survival models, and random forests is essential. In addition to technical skills, strong communication abilities are key in this role. You will be expected to effectively present your findings, share insights, and make recommendations to both technical and non-technical audiences. Knowledge of insurance principles and experience with enterprise-scale database systems are also advantageous for this position. If you are a highly motivated individual with a passion for data-driven decision-making and a desire to make a significant impact in a dynamic industry, we encourage you to apply for this exciting opportunity.,
Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding global Quality Assurance function by establishing a Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines. For that new QA function under GRS CCO, we are looking for experienced and detail-oriented Senior Quality Assurance Specialist (Sr. QA) to perform QA audits. The Sr. QAs will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners. This function serves as an escalation layer and provides assurance beyond the standard work done by BPO Teams. Job Duties Conducts monthly quality reviews/audits according on stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines. Validate data accuracy, completeness , and alignment with business and regulatory standards. Analyze error trends, identify root causes, and suggest corrective actions or process improvements. Document QA findings and maintain accurate quality logs and reports. Provide timely feedback to BPO vendor partners teams and support capability uplift. Participate in calibration sessions with onshore counterparts and BPO QA teams . Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance. Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process. Resolve dispute in rebuttal according to action plan agreed by the team in time. Log error tracked and follow-up on the correction by the processor. Participate in any training session from business stakeholder and update QA SOP to align with the change. Responsible in new starter training as mentor and dedicated trainer for different processes. Undertake any ad hoc tasks and responsibilities as and when required. Maintaining a highly effective and responsive working relationship with all internal and external stakeholders. Qualifications & Experience: Bachelor’s degree in commerce, Business Administration, or a related field. 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets. Minimum 2+ years of audit, quality assurance, or process excellence experience , preferably in a BPO or shared service environment. Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.) Strong understanding of compliance, control, and documentation standards in underwriting processes . Key Skills: High attention to detail and accuracy. Ability to interpret and apply underwriting guidelines, documentation and identify control gaps. Strong communication and stakeholder management skills across geographies and teams. Working knowledge of policy administration systems, workflow tools, and audit platforms. Proven ability to work independently and manage multiple audits with tight timelines. Comfortable working in a dynamic, evolving environment with matrixed teams Strong analytical and problem-solving skills. Proficiency in MS Excel and reporting tools. Ability to work in a fast-paced, deadline-driven environment. Preferred Experience & Work Hours: Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes. Experience working as QA in BPO vendors teams (e.g., Genpact). Flexibility to work in different time zones (Preferably UK & Europe time)
Job Summary Liberty Mutuals GRS Capability Center Operations (GRS - CCO) team is expanding global Quality Assurance function by establishing a Quality Assurance (QA) team in India under Libertys legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines. For that new QA function under GRS CCO, we are looking for experienced and detail-oriented Senior Quality Assurance Specialist (Sr. QA) to perform QA audits. The Sr. QAs will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners. This function serves as an escalation layer and provides assurance beyond the standard work done by BPO Teams. Job Duties Conducts monthly quality reviews/audits according on stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines. Validate data accuracy, completeness , and alignment with business and regulatory standards. Analyze error trends, identify root causes, and suggest corrective actions or process improvements. Document QA findings and maintain accurate quality logs and reports. Provide timely feedback to BPO vendor partners teams and support capability uplift. Participate in calibration sessions with onshore counterparts and BPO QA teams . Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance. Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process. Resolve dispute in rebuttal according to action plan agreed by the team in time. Log error tracked and follow-up on the correction by the processor. Participate in any training session from business stakeholder and update QA SOP to align with the change. Responsible in new starter training as mentor and dedicated trainer for different processes. Undertake any ad hoc tasks and responsibilities as and when required. Maintaining a highly effective and responsive working relationship with all internal and external stakeholders. Qualifications & Experience: Bachelors degree in commerce, Business Administration, or a related field. 5 8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets. Minimum 2+ years of audit, quality assurance, or process excellence experience , preferably in a BPO or shared service environment. Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.) Strong understanding of compliance, control, and documentation standards in underwriting processes . Key Skills: High attention to detail and accuracy. Ability to interpret and apply underwriting guidelines, documentation and identify control gaps. Strong communication and stakeholder management skills across geographies and teams. Working knowledge of policy administration systems, workflow tools, and audit platforms. Proven ability to work independently and manage multiple audits with tight timelines. Comfortable working in a dynamic, evolving environment with matrixed teams Strong analytical and problem-solving skills. Proficiency in MS Excel and reporting tools. Ability to work in a fast-paced, deadline-driven environment. Preferred Experience & Work Hours: Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes. Experience working as QA in BPO vendors teams (e.g., Genpact). Flexibility to work in different time zones (Preferably UK & Europe time) Show more Show less
Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market ( UK, Europe, MENA and APAC ) business lines. For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements. This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies. Job Role: Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes) Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases. Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business Coach and mentor QA analysts; foster a culture of continuous learning and accountability Qualifications & Experience: Bachelor’s degree required; insurance certifications like ACII, CPCU preferred Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines Familiarity with vendor governance and multi-tier QA environments Exposure to global quality standards and reporting tools (e.g., Excel, Power BI) Key Skills: Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.) Strong attention to detail and ability to drive root cause analysis and process improvements High attention to detail and ability to manage high volumes of complex audits Excellent understanding of QA methodologies, audit frameworks, and compliance protocols Proficient in MS Excel, PowerPoint, and QA tools/systems Effective communicator with ability to present insights clearly and influence change High level of accountability, organizational skills, and decision-making ability Preferred Experience & Work Hours: Background in shared services or BPO environments with global insurance carriers Experience working with or overseeing vendor QA teams (e.g., Genpact) Knowledge of tools used in underwriting operations and workflow management Flexibility to work in different time zones ( Preferably UK & Europe time )
Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines. For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements. This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies. Job Duties Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners. Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes). Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases. Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development. Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions. Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance. Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices. Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes. Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business. Coach and mentor QA analysts; foster a culture of continuous learning and accountability. Qualifications & Experience: Bachelor’s degree required; insurance certifications like ACII, CPCU preferred. Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams . Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines. Familiarity with vendor governance and multi-tier QA environments Exposure to global quality standards and reporting tools (e.g., Excel, Power BI). Key Skills: Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.) Strong attention to detail and ability to drive root cause analysis and process improvements. High attention to detail and ability to manage high volumes of complex audits. Excellent understanding of QA methodologies, audit frameworks, and compliance protocols. Proficient in MS Excel, PowerPoint, and QA tools/systems. Effective communicator with ability to present insights clearly and influence change. High level of accountability, organizational skills, and decision-making ability. Preferred Experience & Work Hours: Background in shared services or BPO environments with global insurance carriers. Experience working with or overseeing vendor QA teams (e.g., Genpact). Knowledge of tools used in underwriting operations and workflow management. Flexibility to work in different time zones (Preferably UK & Europe time)
The Insurance Analytics Manager, Global Shared Services (GSS) is a AVP role reporting to GSS Insurance Analytics Leader and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance (LMI) Insurance Analytics engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for home office and Regions. Ideal candidates should: 9+ years of work experience in Core Analytics roles in the P&C insurance domain, spread across various departments in the Insurance value chain like Marketing, Pricing, Underwriting, Finance and Claims (SME in at least one of the areas) Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies. Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills. Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs. Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently. Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives. Be a creative problem-solver who is naturally curious. Have aptitude for innovation, high integrity, and ethics. Be flexible to work across time zones to support global teams as necessary. Be open to travel across international locations to support business requirements as necessary. The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s). Responsibilities include but are not limited to: Governance Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements) Talent Management Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains. Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave People and Engagement - Rewards and recognition framework (R&R activities & joint calendar) Strategy Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up. Proactively find out bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges. Qualifications: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. 7+ years of relevant work experience in Insurance Analytics Industry (preferably P&C) and modeling related to P&C Insurance actuarial or analytics like predictive modeling 3+ years of experience in people and program management is preferred Hands on experience in tools such as SAS, SQL, R, Python and Visualization Platforms such as Power BI, Tableau Strong MS Office Skills - Story Boarding using MS PowerPoint History of excellence in academics and personal achievements Proven experience in working with / managing cross-functional teams Excellent organizational, analytical and time management skills Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents. The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Gurgaon (Delhi NCR)/Mumbai/Bangalore Travel : Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
About Liberty Mutual About Liberty Mutual Insurance At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care. A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue. We operate through three strategic business units: US Retail Markets , providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions , delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments , deploying more than $100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises. For more information, visit www.libertymutualinsurance.com. About the Role VP & Portfolio Management & Strategic Alignment Lead will serve as a key partner to the Head of GRS CCO, driving the successful execution of strategic initiatives, special projects, and transformation programs. This role will lead the PMO function, ensure strategic alignment across the portfolio, enable leadership effectiveness, and embed robust governance and change management practices across the Capability Center Operations team. The role also includes direct leadership of a team of Project Managers, fostering a high-performance culture and ensuring consistent delivery excellence. Job Duties Key Responsibilities: 1. Strategic Planning & Portfolio Alignment Establish and govern a centralized portfolio of strategic initiatives, transformation programs, and special projects, ensuring direct alignment with Liberty’s priorities and future-state ambitions. Lead annual and quarterly planning cycles, driving OKR development, initiative prioritization, and strategic investment decisions Partner closely with the Head of GRS CCO and senior leadership to ensure alignment of project outcomes with business objectives Define and institutionalize governance frameworks, operating standards, and reporting protocols to create GRS wise consistency and transparency Monitor and optimize portfolio dependencies, risks and capacity to ensure resilient, disruption-free delivery Drive the adoption of standardized project management methodologies, tools, and templates across the portfolio 2. PMO Leadership & Project Delivery Governance & Standards: Define, implement, and continuously improve PMO frameworks, governance models, and best practices to ensure consistency, transparency, and accountability across global teams Executive Reporting: Own and provide ownership over the development and delivery of high-quality dashboards, status reports, and executive briefings to communicate progress, risks, and outcomes to senior leadership and stakeholders Stakeholder Engagement: Act as a central point of coordination between project teams, business units, and leadership to ensure alignment, resolve conflicts, and manage expectations Conduct portfolio health reviews and retrospectives, embedding lessons learned into delivery processes Oversee the intake, prioritization, and tracking of initiatives across the Capability Center Operations portfolio, ensuring alignment with strategic goals and resource availability Monitor end-to-end lifecycle of strategic projects, ensuring timely delivery, budget adherence, and quality outcomes 3. Team Leadership Lead, coach, and inspire a high-performing team of project managers, ensuring capability building, succession planning, and career development within the PMO function Foster a collaborative, accountable, and performance-driven culture while ensuring consistent application of project management best practices across portfolio Build next generation PMO capability by integrating agile practices, automation, and digital enablement into delivery 4. Strategic Leadership Support Act as a strategic advisor and thought partner to the GRS CCO Leadership team. Drive clarity and focus around organizational priorities, translating vision into execution. Prepare executive briefing materials and coordinate leadership team offsites, meetings, and agendas. Facilitate workshops, strategy sessions, and leadership alignment forums. Support leadership team effectiveness and decision-making accountability. 5. Change Management & Transformation Enablement Lead change management planning and strategy for major initiatives impacting the GRS CCO team Develop GRS CCO stakeholder maps, initiative specific and CCO-wide communication plans, and engagement strategies Ensure smooth adoption of new processes, systems, and ways of working through robust change management practices Champion a culture of continuous improvement, agility, and innovation 6. Cross-Functional Coordination & Communication Serve as a primary liaison for initiative coordination across GRS CCO and global stakeholders Provide oversight over the design and delivery of dashboards, performance reports, and scorecards to provide clear visibility into progress, risks, and outcomes Strengthen cross functional collaboration to reduce silos, improve decision-making speed, and maximize synergies across CCO and external teams Example Deliverables: Portfolio governance structure, prioritization framework, and reporting templates. Custom-built dashboards on initiative progress, risks, and performance metrics. Leadership briefing materials and offsite coordination. Change management plans and stakeholder engagement strategies. Portfolio Health Check Reports and project oversight documentation. Qualifications & Experience: 17+ years of overall experience with majority of experience in project/program management, strategic operations, or organizational change. Proven ability to lead cross-functional initiatives and influence senior stakeholders. Bachelor’s or master’s degree in Business, Engineering, or related field. Experience working in a Global Capability Center (GCC) or Shared Services environment. PMP, PRINCE2, or equivalent certification preferred. Strong understanding of PMO frameworks, Lean Portfolio Management, and Agile methodologies. Strong understanding of Organizational Change Management frameworks and practices (e.g. PROSCI). Preferred Skills: Strategic thinking with strong analytical, problem-solving capabilities and ability to translate vision into actionable plans. Exceptional communication, influencing, and stakeholder management skills, with the ability to engage senior executives and global teams effectively Proficiency in modern portfolio and project management tools (Smartsheet, Power BI, MS project, JIRA, Confluence) with the ability to leverage data for decision-making. High resilience, adaptability, and collaborative mindset. Deep understanding of PMO and transformation frameworks (Agile, Lean and Portfolio Management, OKR and continuous improvement) Talent development and coaching mindset – proven ability to build, mentor, and scale high-performing project teams. Executive presence and facilitation skills, comfortable leading discussions, workshops and large cross functional teams