AVP Claims Operations Global Shared Services

As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,