Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Qualys
>
Sr IT Services Engineer

Sr IT Services Engineer

Qualys

5 years

4 Lacs

pune

Posted:3 days ago| Platform: GlassDoor logo

Apply

Skills Required

teamwork support resolve drive ai service mobile software installation configuration security management training troubleshooting compliance collaboration escalation networking okta provisioning authentication authorization documentation reporting updating automation workflow learning development technology network macos linux word excel servicenow visual zoom collaborative adaptability certifications itil certification

Work Mode

Remote

Job Type

Part Time

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role Overview

As a Senior IT Services Engineer, you will be a key member of the IT team, providing advanced support for end users and IT infrastructure. You will troubleshoot, resolve, and escalate complex technical issues, drive process improvements, and champion the adoption of new technologies—including AI-powered tools. You will work closely with other IT teams and business stakeholders to deliver high-quality service and ensure operational excellence.

Key Responsibilities

Desktop & Laptop Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot and resolve OS, application, and hardware issues.

Software Installation & Configuration: Install, configure, and update software applications. Perform OS upgrades, patches, and security updates.

Incident & Request Management: Monitor and respond to support tickets, prioritize based on severity and SLA, and ensure timely resolution.

User & Remote Support: Assist end-users with technical queries, provide training, and promote IT best practices. Deliver troubleshooting and support for both on-site and off-site users through remote desktop tools, phone, or email.

Security & Compliance: Maintain IT security protocols, enforce company policies, and ensure devices are updated with security patches and anti-virus definitions.

Collaboration & Escalation: Work closely with other IT teams (networking, infrastructure, security) and escalate unresolved issues to senior engineers or specialists.

Remote Support: Provide troubleshooting and support for off-site users via remote desktop tools, phone, or email.

Okta Administration (Identity & Access Management): Administer and manage Okta for identity and access management, including user provisioning, de-provisioning, group management, application integrations, and troubleshooting authentication/authorization issues. Ensure compliance with security policies and best practices for access controls.

Documentation & Reporting: Maintain clear documentation of issues, resolutions, and processes. Create user manuals, FAQs, and support materials. Additionally, oversee the creation, review, and regular updating of knowledge base articles and documentation to ensure accuracy and relevance.

On-Call Support: Participate in on-call rotation for critical support needs.

AI Tools & Automation: Use and train others on AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Agent AI) for IT support, documentation, and workflow automation. Integrate AI into daily IT operations, and ensure ethical, secure, and transparent use of AI technologies.

Continuous Learning & Innovation: Demonstrate a strong passion for continuous learning and professional development. Stay updated with the latest technologies, tools, and industry trends. Think creatively and improvise to solve problems and improve processes. Actively participate in knowledge sharing, team learning sessions, and innovation initiatives.

Key Skills and Qualifications

Educational Background

Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience).

Experience

5–7 years in IT support or desktop support roles (7+ years preferred for senior roles).

Hands-on experience troubleshooting hardware, software, and network issues.

Technical Skills

Proficiency in Windows OS (Windows 10, 11), macOS, and basic Linux knowledge.

Strong experience with Microsoft Office Suite (Word, Excel, Outlook, etc.).

Familiarity with Active Directory (AD), user account management, and group policies.

Experience with ticketing systems (Fresh Service, ServiceNow, Jira).

Hardware knowledge (laptops, desktops, printers, etc.).

Working knowledge of conferencing and audio-visual technology.

Experience managing services such as Okta, O365, Intune, MECM, AD, Zoom, Proofpoint, etc.

Experience with AI-powered tools and automation platforms.

Soft Skills

Excellent verbal and written communication.

Demonstrated ability to collaborate effectively within diverse teams, fostering a positive work environment and achieving shared goals.

Strong customer service orientation and problem-solving focus.

Ability to handle multiple tasks and priorities in a fast-paced environment.

Attention to detail and methodical troubleshooting.

Strong interpersonal skills and collaborative team spirit.

Keen on learning new things and staying ahead of technology trends.

Think differently and improvise to solve problems and improve processes.

Demonstrates curiosity, adaptability, and a proactive approach to professional growth.

Certifications (Preferred but not required)

Microsoft Certified: Windows OS or related certifications.

ITIL Foundation certification is a plus.

More Jobs at Qualys

Front End Software Engineer

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senion Penetration Tester : Endpoint Client Security

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Assoc Application Dev

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Sales Operations Analyst

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Technical Support Engineer

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Qualys

Computer and Network Security

Foster City CA

Login to

Please Verify Your Phone or Email

Confirm Action

Sr IT Services Engineer