Job
Description
Company Description Medhavi Skills University (MSU), established through the Medhavi Skills University, Sikkim Act 2021, aims to integrate the skilling ecosystem with higher education. MSU collaborates with employers, corporates, and industries to shape course curriculum, program delivery, practical skills training, apprenticeships, and internships. The university's vision is to be a leading institution in skills-based education recognized by national and international employers. Sponsored by Medhavi Foundation, an organization impacting over 100,000 youths annually, MSU offers flexible learning and competency-based modular courses for continuous education. Role Description: Medhavi Skills University is seeking an experienced and proactive Senior ERP Administrator to manage, support, and enhance the university's enterprise systems, including the Learning Management System (LMS), University Management System (UMS), and other academic/administrative platforms. This role involves leading ERP implementations from planning through execution, ensuring system integrity, user adoption, and resolution of grievances related to ERP functionalities. Key Responsibilities: Oversee the end-to-end implementation of ERP modules across academic and administrative departments. Administer and maintain core ERP platforms (UMS and LMS), including user roles, access controls, and system configurations. Lead cross-functional coordination with stakeholders (academics, admissions, HR, finance, examinations) to gather requirements and drive adoption. Ensure smooth integration between LMS, UMS, and other third-party academic/administrative systems. Develop and monitor standard operating procedures, workflow automation, and system documentation. Handle ERP-related grievances from faculty, students, and staff with timely resolution, root cause analysis, and stakeholder communication. Conduct user training, create user manuals, and provide ongoing support to ensure optimal system usage. Monitor system health, manage patches, upgrades, and support vendor coordination for ongoing maintenance. Ensure compliance with university policies and data privacy norms through access control and audit trails. Identify opportunities for continuous improvement in ERP system usage and contribute to digital transformation initiatives within the university. Qualifications & Skills Required: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related discipline. Minimum 5–7 years of experience in ERP administration, preferably in a higher education environment. Proven experience in LMS and UMS platforms, with ability to support, configure, and troubleshoot. Strong understanding of university workflows—student lifecycle management, admissions, academics, exams, HRMS, and finance modules. Demonstrated capability in ERP implementation, execution, and user support. Strong analytical, communication, and interpersonal skills, especially in handling user grievances. Familiarity with database technologies (SQL), integration protocols (APIs), and report generation tools. What We Offer: Being a key player in something potentially massive and world-changing Competitive salary and incentive structure, best in the industry. Opportunities for professional development and growth. A supportive and collaborative work environment. The chance to make a meaningful impact on the careers and lives of working professionals. Show more Show less
