Job
Description
About Medhavi Skills University Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empanelled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs. For more information, visit https://msu.edu.inrole Role Overview: Medhavi Skills University is seeking an experienced and proactive Senior ERP Administrator to manage, support, and enhance the university's enterprise systems, including the Learning Management System (LMS), University Management System (UMS), and other academic/administrative platforms. This role involves leading ERP implementations from planning through execution, ensuring system integrity, user adoption, and resolution of grievances related to ERP functionalities. Key Responsibilities: Oversee the end-to-end implementation of ERP modules across academic and administrative departments. Administer and maintain core ERP platforms (UMS and LMS), including user roles, access controls, and system configurations. Lead cross-functional coordination with stakeholders (academics, admissions, HR, finance, examinations) to gather requirements and drive adoption. Ensure smooth integration between LMS, UMS, and other third-party academic/administrative systems. Develop and monitor standard operating procedures, workflow automation, and system documentation. Handle ERP-related grievances from faculty, students, and staff with timely resolution, root cause analysis, and stakeholder communication. Conduct user training, create user manuals, and provide ongoing support to ensure optimal system usage. Monitor system health, manage patches, upgrades, and support vendor coordination for ongoing maintenance. Ensure compliance with university policies and data privacy norms through access control and audit trails. Identify opportunities for continuous improvement in ERP system usage and contribute to digital transformation initiatives within the university. Qualifications & Skills Required: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related discipline. Minimum 5–7 years of experience in ERP administration, preferably in a higher education environment. Proven experience in LMS and UMS platforms, with ability to support, configure, and troubleshoot. Strong understanding of university workflows—student lifecycle management, admissions, academics, exams, HRMS, and finance modules. Demonstrated capability in ERP implementation, execution, and user support. Strong analytical, communication, and interpersonal skills, especially in handling user grievances. Familiarity with database technologies (SQL), integration protocols (APIs), and report generation tools. What We Offer Being a key player in something potentially massive and world-changing Competitive salary and incentive structure, best in the industry. Opportunities for professional development and growth. A supportive and collaborative work environment. The chance to make a meaningful impact on the careers and lives of working professionals. How to Apply Interested candidates should submit a resume and cover letter detailing their qualifications and experience at mailto:careers@msu.edu.in at earliest possible.
