Sr. Customer Success Manager

Job Description

June 4, 2025 easyrewardz About EasyRewardz EasyRewardz is a leading customer experience management company. It provides end-to-end customer engagement solutions to 200+ brands across 3500+ retail offline stores . EasyRewardz has a presence across all key retail verticals – Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking . Key Capabilities Of EasyRewardz’s Proprietary Technology Platform Include End-to-end customer loyalty programs Platform for intelligent and meaningful customer engagement Analytics engine for personalized conversations with consumers SaaS-based customer experience management providing a unified view of the consumer across multiple channels Why EasyRewardz? “Machine Learning”, “Personalization”, “Marketing Automation”, “Consumer Preferences” – these concepts are a reality at EasyRewardz. If you’re looking for a career that allows you to innovate and think differently , then EasyRewardz is the right place! We’re a fast-growing organization , shaping young minds and driving retail excellence by influencing customer behavior. Learn more: www.easyrewardz.com Who are we seeking? We’re looking for like-minded individuals with an entrepreneurial mindset , a passion to learn and excel. We value “Performance” and “Performers.” Position: Sr. Customer Success Manager Location: Mumbai Travel: Yes, up to 50% (Client office visits for face-to-face meetings) Key Responsibilities: Key Account Management Provide thought and execution leadership for all loyalty/CRM activities for the account Have a deep understanding of P&L levers in the BFSI domain Engage with BFSI clients on business KPIs that can be influenced through loyalty Define business cases and loyalty program constructs for BFSI clients Manage budgets and revenue targets; ensure timely collections Maximize revenue potential through client partnerships; pursue cross-sell and upsell opportunities Build strong BFSI domain connections to grow the vertical and offer CX solutions to new clients Liaise with clients, including senior management Present progress reports, achievements, and growth recommendations to clients Create case studies to demonstrate the value of loyalty programs and EasyRewardz’s impact Experience & Skills 4–5 years+ experience Strong knowledge of loyalty, CRM, and marketing strategy, preferably in BFSI/Payments Strong execution and operational skills with attention to detail Effective relationship builder with professionalism and gravitas Qualification BE/B.Tech + MBA from a Tier 1 institute 4–5 years of relevant working experience Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Share on Facebook Share on Twitter Share on LinkedIn Previous Next Show more Show less