Positon Descripton: Customer Success Lead plays a critical role in managing client relations and increasing client satisfacton and thus bringing repeat business. The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementng new programs that will increase the business revenue potentials and minimize churn rates. We are looking for a self-motivated engaged leader to lead our team of Customer Success resources. Responsibilities: Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Develop strategic deployment plans for your portfolio of customers. Own the engagement and adoption strategy at all stages of the customer life cycle. Build business reviews with scorecards linked to the customer's business objectives and present these quarterly. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Partner closely with sales to manage account strategy and ensure customer growth and retention. Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience. Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets. Lead, mentor and hire the team of dedicated customer success resources to increase the overall efficiency Requirements: Proven relevant experience in SaaS of more than 8 years with experience in managing team and portfolio of key B2B accounts Active problem solving and analytical skills Experience in client handling Excellent MS Excel and PowerPoint skills Basic understanding of integrations Excellent interpersonal and communication skills Ability to perform under pressure in fast paced start-up environment