Positon Descripton: Customer Success Lead plays a critical role in managing client relations and increasing client satisfacton and thus bringing repeat business. The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementng new programs that will increase the business revenue potentials and minimize churn rates. We are looking for a self-motivated engaged leader to lead our team of Customer Success resources. Responsibilities: Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Develop strategic deployment plans for your portfolio of customers. Own the engagement and adoption strategy at all stages of the customer life cycle. Build business reviews with scorecards linked to the customer's business objectives and present these quarterly. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Partner closely with sales to manage account strategy and ensure customer growth and retention. Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience. Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets. Lead, mentor and hire the team of dedicated customer success resources to increase the overall efficiency Requirements: Proven relevant experience in SaaS of more than 8 years with experience in managing team and portfolio of key B2B accounts Active problem solving and analytical skills Experience in client handling Excellent MS Excel and PowerPoint skills Basic understanding of integrations Excellent interpersonal and communication skills Ability to perform under pressure in fast paced start-up environment
As a Campaign Marketer at Xebo.ai, a leading SaaS-based experience management platform, your role will be crucial in driving marketing campaigns that enhance brand awareness, generate leads, and support business growth. With 2-5 years of experience, you will be responsible for developing and implementing comprehensive marketing campaigns, defining campaign objectives and target audience, and researching market trends to inform strategies. Your key responsibilities will include: - Developing and implementing marketing campaigns to promote products, services, or events. - Managing campaign timelines, budgets, and resources. - Collaborating with the creative team to produce content, graphics, and marketing materials. - Tracking and analyzing campaign performance using tools such as Google Analytics and HubSpot. - Collaborating with internal teams and external agencies to execute campaign components. - Partnering with sales teams to ensure alignment between marketing initiatives and sales goals. To qualify for this role, you should have a Bachelor's degree in Marketing, Communications, or a related field, with proven experience in managing and executing multi-channel marketing campaigns. A strong understanding of digital marketing, including SEO, SEM, social media, and email marketing, is essential. If you are a dynamic Campaign Marketer with a passion for driving impactful marketing campaigns and a desire to contribute to the growth and success of a multinational IT product-based firm, we encourage you to apply and be a part of our creative and skilled team at Xebo.ai.,
As a Tech Support cum Integration Lead at Xebo, you will play a crucial role in serving as the technical backbone for our customers. You will be responsible for managing escalated support issues, leading product integrations, and collaborating closely with engineering and product teams. This client-facing role requires a combination of strong technical acumen and excellent communication skills. Your key responsibilities will include leading technical support operations by resolving high-priority escalations, providing hands-on problem resolution, and owning end-to-end product integrations with client systems such as APIs, Webhooks, SSO, and CRMs. You will act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams. Additionally, you will create and maintain technical documentation, SOPs, and integration guides, perform root cause analysis, suggest product/feature improvements, and automate repetitive support tasks or diagnostics. Furthermore, you will lead and mentor junior support engineers, contribute to improving internal processes and turnaround time, ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met, and provide on-premise support to international clients when required. To excel in this role, you should have at least 6 years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment. You should possess a strong working knowledge of APIs (REST/JSON), authentication protocols (OAuth, SSO, SAML), web technologies (React, Angular, Node, Webhooks), SQL/NoSQL Databases (MongoDB, Postgres), streaming platforms (Kafka), and experience integrating SaaS platforms with third-party systems. Moreover, familiarity with tools like Postman, Swagger, log analyzers, monitoring platforms, and the ability to debug client issues using logs, dev tools, or API requests are essential. Excellent communication skills are crucial for explaining complex technical issues in simple terms, participating in client discussions, and proposing solutions. You should also have proven experience working with global clients and cross-functional teams, be willing to work flexible hours, and hold a bachelor's degree in Computer Science, Engineering, or a related field. It would be beneficial to have prior experience in AI/ML or Experience Automation platforms, familiarity with ticketing systems (e.g., Zendesk, Freshdesk), project tools (e.g., Jira, Confluence), and exposure to scripting (Python, Bash) for internal automation.,
Job Description: Senior QA Engineer (Manual & Automation) – On-Contract Experience: 6+ Years Location: Onsite - Abu Dhabi, UAE At Xebo, we’re building the future of Experience Management—powered by AI. Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real-time action. Whether it’s employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale. If you're excited by the intersection of AI, analytics, and human experiences, you’ll thrive with us. Role Overview We are looking for a highly skilled Lead QA Engineer with expertise in manual testing and working knowledge of automation testing to join our team on an onsite contractual basis in Abu Dhabi. The ideal candidate will have proven experience in TOSCA, strong analytical skills, and the ability to work closely with cross-functional teams to ensure product quality. Key Responsibilities Plan, design, and execute manual test cases and scenarios for functional, regression, and integration testing. Lead and mentor a team of quality assurance engineers. Utilize TOSCA for automation scripting, execution, and maintenance. Perform test planning, test case creation, and defect tracking in alignment with project requirements. Collaborate closely with developers, business analysts, and product owners to identify and resolve defects. Ensure adherence to quality standards and best practices throughout the testing lifecycle. Participate in UAT support and release readiness activities. Provide test progress updates, risk assessments, and quality metrics to stakeholders. Required Skills & Qualifications 6–10 years of proven experience in QA (manual and automation). Strong hands-on experience with TOSCA automation tool. Proficient in creating test scenarios, scripts, and reports. Knowledge of automation frameworks and scripting (basic level acceptable). Strong understanding of SDLC, STLC, and defect management processes. Experience with tools like JIRA, Confluence, TestRail (or similar). Excellent problem-solving and analytical skills. Fluent in English and Arabic. Must be available to work onsite in Abu Dhabi for the duration of the contract.
Job Description: Business Analyst Experience: 5+Years Location: Abu Dhabi-Onsite Xebo.ai is a SaaS based experience management platform . We are a global IT product-based firm whose vision is to be the best in class research platform which helps organizations make smarter and informed decisions hence improving the experiences organizations provide to every stakeholder. The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking and Awareness. We are proud to provide Communities and Mystery Shopping solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports and FMCG companies across the globe. With a creative management, a skilled team, and an inherent ability to succeed, Xebo.ai strives to grow and reach heights. Role Overview We are seeking a highly skilled Business Analyst to join our implementation and delivery team. The successful candidate will work closely with multiple stakeholders to gather, analyze, and document requirements , and translate them into actionable deliverables for technical and functional teams. This role requires strong analytical skills, attention to detail, and the ability to bridge the gap between business objectives and technology solutions. Key Responsibilities Conduct requirement gathering workshops with business stakeholders. Analyze business processes and prepare Business Requirement Documents (BRDs), Functional Specifications, and Project Plans . Translate business requirements into platform configurations, workflows, and modules . Collaborate with Product, QA, and Development teams to ensure accurate and timely delivery. Support cloud (PaaS) and on-premise implementations , ensuring compliance with IT and security standards. Build dashboards, reports, and KPI frameworks to monitor performance and outcomes. Act as the liaison between business stakeholders and technical teams , ensuring alignment and effective communication. Participate in UAT planning and execution , validating that delivered solutions meet requirements.Assist project managers with timelines, dependency mapping, and implementation planning . Qualifications & Experience Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field . Certification in Business Analysis, Agile, or Project Management (preferred). Minimum 4 years of relevant experience in business analysis or similar roles. Proven expertise in requirement gathering, process mapping, and documentation . Experience preparing BRDs, functional specifications, and project plans . Familiarity with enterprise platforms, cloud (PaaS), and on-premise deployments . Core Competencies Business Skills Requirement Gathering & Documentation Stakeholder Management & Communication Business Process Mapping & Analysis Functional Specification Writing Technical Skills Enterprise Platforms (configurations & workflows) PaaS & On-Premise Deployments Jira, SharePoint, Microsoft Office Suite Data Analysis, Dashboards, Reporting Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Ability to collaborate across cross-functional teams Detail-oriented with strong organizational skills
Job Description for: Pre-Sales Manager Experience: 3+ years Location: Noida (Hybrid-3 days a week) Xebo.ai is a SaaS based experience management platform. We are a global IT product-based firm whose vision is to be the best-in-class research platform which helps organizations make smarter and informed decisions, hence improving the experiences organizations provide to every stakeholder. The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking and Awareness. We are proud to provide Communities and Mystery Shopping solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports and FMCG companies across the globe creative management, a skilled team, and an inherent ability to succeed, Xebo.ai strives to grow and reach heights. Position Description: We are seeking a dynamic and experienced Pre-Sales Manager with a strong background in SaaS solutions to support our sales team in identifying client needs and delivering tailored software demonstrations. You will act as the bridge between the technical and sales teams, playing a critical role in driving revenue growth. Key Responsibilities: • Partner with sales teams to understand customer requirements and provide sales support. • Develop and deliver engaging product presentations and demonstrations to prospective clients. • Collaborate with product and engineering teams to customize solutions to meet client needs. • Respond to RFPs/RFIs and create tailored proposals and technical documentation. • Conduct competitor analysis and industry research to strengthen value propositions. • Support clients through the onboarding process, ensuring smooth technical transitions. • Collect feedback and work closely with internal teams to refine product offerings. Requirements: • 3+ years of experience in a pre-sales or solution engineering role, preferably in a SaaS environment. • Strong understanding of cloud technologies, APIs, and SaaS platforms. • Excellent presentation, communication, and client-facing skills. • Ability to translate technical features into business benefits. • Proven experience in working with cross-functional teams. • Bachelor's degree in Computer Science, Engineering, Business, or related field
Job Description: Sales Manager Experience: 3+ Years Location: Riyadh, Saudi Arabia Xebo.ai is a SaaS based experience management platform. We are a global IT product-based firm whose vision is to be the best-in-class research platform which helps organizations make smarter and informed decisions hence improving the experiences organizations provide to every stakeholder. The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking and Awareness. We are proud to provide Communities and Mystery Shopping solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports and FMCG companies across the globe. Position Description: We are looking for a Sales Manager who will embark on an exciting journey with us to grow the CX enterprise solution business. This role demands excellent communication skills and sales techniques with a customer-oriented mindset. You will take the lead in developing new business leads, managing relationships with our current corporate clients and close target business accounts. The role will require you to work with our clients closely, understand their needs and drive sales growth. Key Responsibilities: • Meet and exceed sales targets by directly closing target business accounts • Develop a strong direct touch sales pipeline, focused on the different vertical • Understand client needs and requirements. • Drive business meetings in the field. • Accurate account and pipeline management with professional-level of forecasting. • Expertly demonstrate value proposition and benefits. • Manage the entire sales process from prospecting to close working with the team Requirements: • Bachelor’s degree in Business Administration, Marketing, or related field (MBA is a plus). • Minimum 2+ years of sales experience, with at least 2 years in a managerial role. • Proven track record of meeting or exceeding sales targets. • Strong understanding of the Riyadh market and Saudi business culture. • Excellent leadership, communication, and negotiation skills. • Fluent in Arabic and English.
Xebo.ai is a SaaS based experience management platform. We are a global IT product-based firm whose vision is to be the best-in-class research platform that helps organizations make smarter and informed decisions, hence improving the experiences organizations provide to every stakeholder. The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking, and Awareness. We are proud to provide Communities and Mystery Shopping solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports, and FMCG companies across the globe. Position Description: Senior CSM plays a critical role in managing client relations and increasing client satisfaction, and thus bringing repeat business. The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementing new programs that will increase the business’s revenue potential and minimize churn rates. We are looking self-motivated, engaged leader to lead our team of Customer Success. Key Responsibilities: • Build business reviews with scorecards linked to the customer's business objectives and present these quarterly. • Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. • Partner closely with sales to manage account strategy and ensure customer growth, satisfaction, and retention. • Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience. • Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets. • Increase product adoption, take ownership of upsell and cross-sell revenue targets for the lead customer segment, ensuring the team consistently meets and exceeds goals. • Recruit, train, coach, and mentor a team of Customer Success Managers focused on identifying and executing upsell and cross-sell opportunities within our lead customer segment. Requirements: • Bachelor's degree in Business Administration, or a related field. • More than 6 years of experience in Customer Success Management or Key Account Management with a proven track record of driving upsell and cross-sell revenue. • Demonstrated experience leading and managing a team, with a focus on coaching and development. • Strong understanding of SaaS business models and customer lifecycle management. • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. • Exceptional analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights. • Proficiency in CRM and customer success platforms (e.g., Salesforce, etc) • Strong business acumen and a deep understanding of how technology can solve business challenges. • A proactive and results-oriented mindset with a passion for customer success and Revenue growth.
TOSCA QA Engineer Role Overview: We are looking for a highly skilled Lead QA Engineer with expertise in manual testing and working knowledge of automation testing to join our team. The ideal candidate will have proven experience in TOSCA, strong analytical skills, and the ability to work closely with cross-functional teams to ensure product quality. Key Responsibilities Plan, design, and execute manual test cases and scenarios for functional, regression, and integration testing. Lead and mentor a team of quality assurance engineers. Utilize TOSCA for automation scripting, execution, and maintenance. Perform test planning, test case creation, and defect tracking in alignment with project requirements. Collaborate closely with developers, business analysts, and product owners to identify and resolve defects. Ensure adherence to quality standards and best practices throughout the testing lifecycle. Participate in UAT support and release readiness activities. Provide test progress updates, risk assessments, and quality metrics to stakeholders. Required Skills & Qualifications 6–10 years of proven experience in QA (manual and automation). Strong hands-on experience with TOSCA automation tool. Proficient in creating test scenarios, scripts, and reports. Knowledge of automation frameworks and scripting (basic level acceptable). Strong understanding of SDLC, STLC, and defect management processes. Experience with tools like JIRA, Confluence, TestRail (or similar). Excellent problem-solving and analytical skills.
Job Description: Tech Support cum Integration Lead Experience: 6+ Years Location: Noida/Erode At Xebo, we’re building the future of Experience Management—powered by AI. Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real- time action. Whether it’s employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale. If you're excited by the intersection of AI, analytics, and human experiences, you’ll thrive with us. Role Overview We are looking for a Tech Support & Integration Lead who will serve as the technical backbone for our customers—managing escalated support issues, leading product integrations, and collaborating closely with engineering and product teams. This is a client-facing, hands-on role requiring both strong technical acumen and excellent communication skills. Key Responsibilities ⦁ Lead technical support operations by resolving high-priority escalations and providing hands-on problem resolution. ⦁ Own and manage end-to-end product integrations with client systems (APIs, Webhooks, SSO, CRMs, etc.). ⦁ Act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams. ⦁ Create and maintain technical documentation, SOPs, and integration guides. ⦁ Perform root cause analysis and suggest product/feature improvements based on client issues and recurring feedback. ⦁ Build and scale internal tools or scripts to automate repetitive support tasks or diagnostics. ⦁ Lead and mentor junior support engineers and help improve internal processes and turnaround time. ⦁ Ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met. ⦁ Visit international clients and provide on-premise support as and when required. Required Skills & Qualifications ⦁ 6+ years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment. ⦁ Strong working knowledge of: ⦁ APIs (REST/JSON) ⦁ Authentication protocols (OAuth, SSO, SAML) ⦁ Web technologies (React, Angular, Node, Webhooks) ⦁ SQL/NoSQL Databases (MongoDB, Postgres), troubleshooting performance issues ⦁ Streaming platform (Kafka) ⦁ Experience integrating SaaS platforms with third-party systems (CRMs, HRMS, ERPs, etc.). ⦁ Familiarity with tools like Postman, Swagger, Log analysers, and monitoring platforms. ⦁ Comfortable debugging client issues using logs, dev tools, or API requests. ⦁ Excellent communication skills—able to explain complex technical issues in simple terms, participate in client discussions to understand their requirements and propose solutions. ⦁ Proven experience working with global clients and cross-functional teams. ⦁ Willing to work in flexible hours, could be 10 am-7 pm or 1 pm-10 pm. ⦁ Bachelor's degree in Computer Science, Engineering, or related field. Good to Have ⦁ Prior experience in AI/ML, or Experience Automation platforms. ⦁ Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and project tools (e.g., Jira, Confluence). ⦁ Exposure to scripting (Python, Bash) for internal automation.