XEBO.ai

Positon Descripton: Customer Success Lead plays a critical role in managing client relations and increasing client satisfacton and thus bringing repeat business. The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementng new programs that will increase the business revenue potentials and minimize churn rates. We are looking for a self-motivated engaged leader to lead our team of Customer Success resources. Responsibilities: Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Develop strategic deployment plans for your portfolio of customers. Own the engagement and adoption strategy at all stages of the customer life cycle. Build business reviews with scorecards linked to the customer's business objectives and present these quarterly. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Partner closely with sales to manage account strategy and ensure customer growth and retention. Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience. Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets. Lead, mentor and hire the team of dedicated customer success resources to increase the overall efficiency Requirements: Proven relevant experience in SaaS of more than 8 years with experience in managing team and portfolio of key B2B accounts Active problem solving and analytical skills Experience in client handling Excellent MS Excel and PowerPoint skills Basic understanding of integrations Excellent interpersonal and communication skills Ability to perform under pressure in fast paced start-up environment

As a Campaign Marketer at Xebo.ai, a leading SaaS-based experience management platform, your role will be crucial in driving marketing campaigns that enhance brand awareness, generate leads, and support business growth. With 2-5 years of experience, you will be responsible for developing and implementing comprehensive marketing campaigns, defining campaign objectives and target audience, and researching market trends to inform strategies. Your key responsibilities will include: - Developing and implementing marketing campaigns to promote products, services, or events. - Managing campaign timelines, budgets, and resources. - Collaborating with the creative team to produce content, graphics, and marketing materials. - Tracking and analyzing campaign performance using tools such as Google Analytics and HubSpot. - Collaborating with internal teams and external agencies to execute campaign components. - Partnering with sales teams to ensure alignment between marketing initiatives and sales goals. To qualify for this role, you should have a Bachelor's degree in Marketing, Communications, or a related field, with proven experience in managing and executing multi-channel marketing campaigns. A strong understanding of digital marketing, including SEO, SEM, social media, and email marketing, is essential. If you are a dynamic Campaign Marketer with a passion for driving impactful marketing campaigns and a desire to contribute to the growth and success of a multinational IT product-based firm, we encourage you to apply and be a part of our creative and skilled team at Xebo.ai.,

As a Tech Support cum Integration Lead at Xebo, you will play a crucial role in serving as the technical backbone for our customers. You will be responsible for managing escalated support issues, leading product integrations, and collaborating closely with engineering and product teams. This client-facing role requires a combination of strong technical acumen and excellent communication skills. Your key responsibilities will include leading technical support operations by resolving high-priority escalations, providing hands-on problem resolution, and owning end-to-end product integrations with client systems such as APIs, Webhooks, SSO, and CRMs. You will act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams. Additionally, you will create and maintain technical documentation, SOPs, and integration guides, perform root cause analysis, suggest product/feature improvements, and automate repetitive support tasks or diagnostics. Furthermore, you will lead and mentor junior support engineers, contribute to improving internal processes and turnaround time, ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met, and provide on-premise support to international clients when required. To excel in this role, you should have at least 6 years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment. You should possess a strong working knowledge of APIs (REST/JSON), authentication protocols (OAuth, SSO, SAML), web technologies (React, Angular, Node, Webhooks), SQL/NoSQL Databases (MongoDB, Postgres), streaming platforms (Kafka), and experience integrating SaaS platforms with third-party systems. Moreover, familiarity with tools like Postman, Swagger, log analyzers, monitoring platforms, and the ability to debug client issues using logs, dev tools, or API requests are essential. Excellent communication skills are crucial for explaining complex technical issues in simple terms, participating in client discussions, and proposing solutions. You should also have proven experience working with global clients and cross-functional teams, be willing to work flexible hours, and hold a bachelor's degree in Computer Science, Engineering, or a related field. It would be beneficial to have prior experience in AI/ML or Experience Automation platforms, familiarity with ticketing systems (e.g., Zendesk, Freshdesk), project tools (e.g., Jira, Confluence), and exposure to scripting (Python, Bash) for internal automation.,

Job Description: Senior QA Engineer (Manual & Automation) – On-Contract Experience: 6+ Years Location: Onsite - Abu Dhabi, UAE At Xebo, we’re building the future of Experience Management—powered by AI. Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real-time action. Whether it’s employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale. If you're excited by the intersection of AI, analytics, and human experiences, you’ll thrive with us. Role Overview We are looking for a highly skilled Lead QA Engineer with expertise in manual testing and working knowledge of automation testing to join our team on an onsite contractual basis in Abu Dhabi. The ideal candidate will have proven experience in TOSCA, strong analytical skills, and the ability to work closely with cross-functional teams to ensure product quality. Key Responsibilities Plan, design, and execute manual test cases and scenarios for functional, regression, and integration testing. Lead and mentor a team of quality assurance engineers. Utilize TOSCA for automation scripting, execution, and maintenance. Perform test planning, test case creation, and defect tracking in alignment with project requirements. Collaborate closely with developers, business analysts, and product owners to identify and resolve defects. Ensure adherence to quality standards and best practices throughout the testing lifecycle. Participate in UAT support and release readiness activities. Provide test progress updates, risk assessments, and quality metrics to stakeholders. Required Skills & Qualifications 6–10 years of proven experience in QA (manual and automation). Strong hands-on experience with TOSCA automation tool. Proficient in creating test scenarios, scripts, and reports. Knowledge of automation frameworks and scripting (basic level acceptable). Strong understanding of SDLC, STLC, and defect management processes. Experience with tools like JIRA, Confluence, TestRail (or similar). Excellent problem-solving and analytical skills. Fluent in English and Arabic. Must be available to work onsite in Abu Dhabi for the duration of the contract.