Purpose of Position
The Customer Quality Engineer (CQE) plays a critical role in ensuring the delivery of high-quality products to our customers. This position supports Gilbarco Veeder-Root's Global Quality team in providing quality assurance tailored to assigned customers, facilitating effective communication and collaboration between various stakeholders to drive quality improvements and resolve issues swiftly.
Key Responsibilities
- Establish and maintain effective communication channels to ensure consistent resolution of customer issues and deployment of corrective actions. Review and approve corrective action responses, ensuring they address root causes and systemic issues.
- Conduct follow-up audits to verify the effectiveness of corrective actions. Initiate and manage corrective actions in the CDT&R (online corrective action system).
- Collaborate with the National Account Manager, Business Segment Team, and Manufacturing Centers to deliver quality assurance support.
- Assist in defining and deploying quality improvement programs for production and development products.
- Directly interact with customers regarding product removals, coordinating containment, and initiating root cause analysis investigations.
- Aggregate, analyze, and report on customer quality data, including returns, scorecards, and quality issues.
- Attend customer location meetings and HON site-specific meetings to address recent customer events.
- Conduct process audits to ensure compliance with contractual requirements.
- Attend and support customer program reviews as necessary. Maintain customer portals as required for information sharing.
- Assure awareness of the significant environmental aspects and environmental compliance obligations of your operations and ensure controls are in place.
- Ability to travel 60% of the time domestically and internationally.
- Other duties as assigned, with or without reasonable accommodation.
- Bachelor’s degree in Engineering, Mechanical Engineering, Quality Assurance, or a related field required.
- 6 - 8+ years in quality assurance, customer support, or engineering roles, preferably in manufacturing or product development required.
- 6 - 8+ years experience with PPAP, APQP, and ATEX compliance preferred.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis tools and quality management systems with auditing experience.
- Experience with Lean Management principles.
- Familiarity with root cause analysis methodologies.
Who Is Gilbarco Veeder-root
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
