Sr Cust Exp Specialist

Job Description

Our mission Work as part of a successful center of excellence responsible for delivering all aspects of order management administration. Comply with business processes and controls, to deliver 'best in class' customer service and order management fulfilment. Responsibilities Order entry: Ensure good document control; Customer order processing in ERP system (SAP); Generate standard sales orders; Requisitioning parts, materials, services; Buyer experience / PO placement complete process Coordination with all ISC factory for material readiness and expediting Creation/extension materials and maintain price list; Follow credit approval process (including dispute resolution); Customer master data set up & management; Execute Approved Special Pricing correction; Order acknowledgements sent to customers and channel partners; Coordinate goods receipt of orders on delivery and out bound deliveries; Enables communication flow between customer and our ISC units. Share regular updates on Order Booking/Revenue with business Attend Weekly Revenue Pulse calls with Business and Finance Logistics: Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance Coordinating with our ISC units for arranging deliveries; Follow up activities for customer invoicing to ensure better cash flow; Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer); Outbound & return logistics issues. Invoicing: Coordination for cost invoice from factory; Customer invoicing; Customer credit notes Data Analytics Daily/Weekly/Monthly reporting Great Excel/Macro/VBA skills Analyze data for business and internal teams Skills Eager to learn and work in a changing and fast growing environment Customer and action oriented Self-motivated with good communication skills Strong team player with positive outlook Proven organizational and self-motivation abilities Ability to interact with a wide variety of customers in various countries Has a hands on approach Interpersonal skills Oral & written communication at all levels English Fluent Other Asia languages a plus Willing to work in aggressive volatile environment Knowledge Understands how different functions within his/her own organization interrelate to each other Understands and is familiar with the Honeywell values Understands the importance of health and safety in the workplace Knowledge of Siebel/ SAP/ePSF/Oracle Good standard of ability with Microsoft Office applications Good experience in Excel/Macro/VBA is require As a Sr Customer Experience Specialist here at Honeywell, you will drive operational excellence, enhance customer experience, and collaborate with cross-functional teams to optimize processes. Show more Show less