Sr Analyst II Infrastructure Services

CODE

Level 3 – Specialist level

Capability

Network Engineer

Job Level

SPE

Job Profile

Educational Qualification : Degree in Computer Science or equivalent

Skills – Technology

LAN/WAN, IPAM, Load Balancer, Packet Analyzer

Certifications

AIS/ASE/MASE/CCIE /PCNSE/ CCSA

Experience level

5 to 6 years relevant experience

• Minimum of 6 - 10 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.
• Experience in Datacenter LAN Management
• Candidate should have a deep understanding of

  Cisco Merak

  i and its protocols.
• Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills
• Good understanding (of L1/L2 Level) of

  Switching & routing protocols

  , and products like: HP/Nexus Switches

  ,

  DWDM and IPAM.
• Support and maintain LAN QoS and CoS separation and differentiation to require ensuring the quality of all applications and systems, especially video, VoIP, and other latency sensitive applications;
• Provide LAN based support for all systems such as video, multicast, VoIP, and so forth;
• Support Network protocols according to Customer’s Architecture, including the pro-vision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) or oth-er access controls for security and performance.
• Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers.
• Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers.
• Extensive hands-on experience with BIG-IP 5000 and 2000 series.
• Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox.
• Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multiprocessing).
• Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4.
• Extensively worked on virtual F5 LTM module on VMware for application testing.
• Configured VCMP Host and created VCMP guests for Exchange and ACE migrations.
• Created a high availability feature between the VCMP guests for different VCMP hosts.
• Extensive knowledge in configuration via CLI (TMSH and advance shell).
• Good knowledge on basic iRules scripting and debugging.
• Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP
• Implementation of major application services with the iApps templates.
• Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
• Extensive knowledge and experience with hosting SSL certificates on F5 platforms.
• Experience in managing the load balancers in a high-availability infrastructure.
• Solid understanding and experience in managing Data center LAN
• Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
• Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer
• Management of onsite vendors - During implementation activity and day after support.
• Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.
• Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.
• Knowledge in Switching & routing
• Cisco 3750X-48TS,Nexus 3548 ,C6880-X-LE ,C93240YC-FX2
• CATALYST WS-C3750E-48TD,CATALYST WS-C3750G-24TS-S,CATALYST, WS-C3750X-24T-S ,CATALYST WS-C3750X-48T-S,Cisco 3750X-24TS
• Load balancer , F5,
• BGIP 4000-LTM ,BIG-IP 1600 ,BIGIP 3600-LTM ,BIG-IP 4000
• WAN Optimizer
• CX7070 ,Riverbed Interceptor ,SLC 8000 ,Steelhead 1050-H,
• ITIL V3 Foundation Certification is desired

Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues

• Provides timely updates to customers/team members

• Understands the criticality of cases and meets initial response time as defined in SLA.

• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.

• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.

• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.

• Responsible for keeping the project SharePoint portal/file share up-to-date.

• Documents the problem/resolution to allow for future reference in Knowledge Database

• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

• Participate in regular delivery audits

• Document and maintain the standard operation procedures for the project.

Finance

• Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.

• Achieve in technical competency through continues improvement and automation for reduction in man efforts.

People

• Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior.

• Responsible for maintaining high employee satisfaction and employee morale

• Effective Verbal and Written communication