Specialist- Real Page Implementation

Overview

Enhancor is a customer service firm specializing in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies based in the U.S. With an office in Pune, Enhancor provides 24/7, around-the-clock resources to its clients. The Enhancor team has experience interfacing with some of the largest property managers in the world, providing services to multi-family operators, including those with more than $7 billion in real estate assets.

SUMMARY

The role of the Senior RealPage Implementation Specialist is pivotal in the automation and management of leasing, renting, accounting, and operational processes across a wide spectrum of properties, encompassing residential, single-family, multi-family, affordable, tax credit, senior living, and commercial properties. This specialist is tasked with the seamless integration and efficient operation of RealPage solutions, overseeing resident and property onboarding and offboarding, and ensuring smooth transitions during new developments, acquisitions, and management transfers. In addition, they are responsible for conducting regular check-ins to ensure the attainment of project milestones, making critical decisions about leasing criteria, renewals, and financial matters, and creating user materials and documentation to facilitate training and resource needs. The ideal candidate for this role will possess in-depth expertise in the USA real estate sector and demonstrate proficiency in utilizing RealPage modules to optimize property management operations.

RESPONSIBILITIES

• Client Engagement:

Ø Act as the primary point of contact throughout the implementation process, ensuring clear communication and understanding of needs.

Ø Conduct comprehensive needs assessments to gather requirements and tailor the RealPage solutions accordingly.

Ø Provide expert guidance and support to facilitate a smooth transition to the RealPage platform, addressing any concerns or questions may have.

• Software Configuration and Automation:

Ø Configure RealPage software to automate and optimize the leasing, renting, management, and accounting functions for various property types, including Residential, single-family, multi-family, affordable, tax credit, senior living, and commercial properties.

Ø Focus on automating critical processes such as resident details management, move-in move outs, final account statement generation, and the renewal process to enhance operational efficiency and accuracy.

Ø Customize software features and modules to align with the specific operational requirements and business goals.

• Boarding and Offboarding Processes:

Ø Report to team leaders and coordinate new property onboarding and feature implementation, ensuring that all property details are accurately recorded and updated within the RealPage system.

Ø Lead property onboarding projects, providing troubleshooting support and managing the transition to ensure a seamless integration.

Ø Assist with conversion data, including evaluating for accuracy and compliance, and support data validation and testing to facilitate smooth property transitions.

Ø Conduct data scrubbing for RealPage projects and address support tickets related to new property or feature issues.

Ø Be prepared to handle additional responsibilities as required by the process needs.

• Project Management:

Ø Develop detailed project plans, timelines, and milestones to guide the implementation process, ensuring all objectives are met on schedule.

Ø Coordinate with internal teams and external partners to ensure seamless integration and delivery of RealPage solutions.

Ø Monitor project progress, address any issues or risks that arise, and implement corrective actions as needed to keep the project on track.

• Training and Support:

Ø Design and deliver training sessions for users to ensure they are proficient in using the RealPage software and can fully leverage its capabilities.

Ø Create comprehensive user documentation, guides, and training materials to support ongoing education and self-sufficiency.

Ø Provide post-implementation support, including troubleshooting and resolving any issues that may arise to maintain user’s satisfaction and system functionality.

QUALIFICATIONS

A seasoned professional with more than 5 years of relevant experience.

Ø Ability to work flexible hours to accommodate multiple U.S. time zones.

Ø bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.

Proven experience with RealPage software solutions with a strong understanding of their application across various property types.

Ø In-depth expertise in the USA real estate domain, including a thorough understanding of property management practices, regulatory requirements, and market trends specific to the U.S.

Ø Experience with affordable property implementations in RealPage.

Ø Certifications related to RealPage software or property management are a plus

Ø Experience in Accounting (reading resident ledgers), charge code/GL mapping, data entry of opening balances and historical GL details.

Ø Compliance knowledge, including LIHTC, Project Based Section 8 and Housing Choice vouchers.

SKILLS

Ø Exceptional communication and interpersonal skills, effectively building and maintaining strong relationships with clients and team members.

Ø Demonstrated leadership abilities to cultivate a positive and collaborative environment, guiding teams and clients with clarity and empathy.

Ø Demonstrated expertise in automating property management processes, including resident details, move-outs, final account statements, renewals, and both boarding and offboarding processes.

Ø Exceptional project management skills with the ability to handle multiple tasks and projects simultaneously while meeting deadlines.