Specialist - Forwarding Operations - Global Service Centre

Job Description

Job Description Key Role Responsibilities: Strong professional communication skills in order to deal with DPWL clients informing them about status of their shipments. Responsible for the timely completion of jobs into freight forwarding automation by managing the daily tasks and ensure smooth and efficient flow of operations. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner. Provide DPWL Customer high-end advice regarding the required import and export documentation. Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients. Complete data entry into DPWL Inhouse system - Cargo runner platform and update data accurately and timely complete milestones. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of insurance claims, incidents, etc. Monitoring and developing the daily work environment/ procedures to meet the company standard and the set KPIs to achieve the best results. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via the appropriate level of communication always maintained. Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL Dubai Coordination with clearance department for all pending import / export shipments Maintaining contact with our global network offices /AGENTS for inbound and outbound cargo Address operational concerns and issues appropriately, monitor progress to ensure timely and adequate resolution and generate reports once required Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved. Ensure that all practices are in compliance with the companies’ / customer's operational policies and procedures so that business is handled efficiently. Ensure risk is minimized through full and proper documentation of all transaction and verbal commitments throughout internal departments. Performing a variety of tasks and utilize time management skills for meeting all goals and objectives during daily operations. Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved. Ensure that all practices are in compliance with the companies’ / customer's operational policies and procedures so that business is handled efficiently. Excellent communicational skills and high cooperation required within different department units such as pricing, inside sales and commercial team to optimize service performance Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping with possible peak season high volumes When required, take part of both regular internal and external training in order to maintain and increase logistics knowledge Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking Skills & Competencies Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or large size freight forwarding company Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves Advanced freight forwarding and logistics knowledge – Inco terms and all shipping modes especially sea and air Proficiency in Microsoft office and windows programs Ability to learn and adopt new system Operational efficiency and time management Strong professional and inter- communicational skills Customer service oriented and ability to initiate and resolve cases Education & Qualifications Graduate and entry-level Professionals Logistics Education with a minimum of 3 years’ experience in a freight forwarding role