About the job :
Specialist – Client Services
Career Level
: Mid-level.
Location
: Gurgaon/Full-time
Who We Are:
This is Nexgentek— where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress.At Nexgentek, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Nexgentek, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction.Requirements
As a Specialist – Client Services, you will act as a vital bridge between our clients and internal teams, supporting delivery execution, client satisfaction, and operational efficiency. You will work closely with the Manager to ensure accurate documentation, timely requisition handling, compliance tracking, CRM upkeep, and consistent client engagement across the lifecycle.
Key Responsibilities:
- Communicate clearly and confidently with clients and stakeholders.
Coordinate with internal teams to ensure timely delivery of client requirements.
- Track requisitions, submissions, interviews, and onboarding stages.
- Assist in posting and updating roles in CRM/ATS systems.
- Collect and manage candidate compliance documents and onboarding checklists.
- Keep CRM and trackers updated with accurate data on roles, contacts, and activity.
- Help onboard new clients and circulate internal SOPs and documentation.
- Maintain client asset records and assist in asset return coordination.
- Prepare and share weekly/monthly reports and review decks with clients and teams.
- Proactively learn processes, ask questions, and grow into a client-facing role with mentorship.
Required Skills & Experience:
- Proficiency in CRM tools, preferably Zoho would be a plus.
- Strong communication and coordination skills.
- A confident, detail-oriented, and curious mindset.
- Knowledge of recruitment lifecycle and documentation processes.
- Problem-solving mindset and ability to work in fast-paced environments.
- Knowledge of contract types (W2, C2C, 1099) and U.S. staffing compliance is a plus
Benefits
What’s in it for you:
At Nexgentek we prioritize your well-being and professional growth. Here's what you can expect:
- Achieve a healthy work-life balance.
- Competitive compensation and abundant growth opportunities.
- Enjoy a standard 5-day workweek with 2 fixed weekly offs.
- Experience an employee-centric environment with supportive policies.
- Benefit from family-friendly and flexible work arrangements.
- Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity.
Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment.
Please note
As an equal opportunities employer, Nexgentek welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity.
