3 - 5 years

3 - 4 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Spa Manager

Company:ODE Spa & Wellness

Location:Hyderabad,Banjara Hills
Reporting To: Regional Manager / Head – Operations

Job Purpose

The Spa Manager is responsible for overseeing the overall operations of ODE Spa & Wellness, ensuring exceptional guest experiences, effective team management, revenue growth, and strict adherence to brand standards, hygiene, and compliance.

Key ResponsibilitiesOperations & Guest Experience

  • Manage day-to-day spa operations to ensure smooth functioning and premium service delivery
  • Maintain ODE Spa & Wellness service standards, SOPs, and brand guidelines
  • Handle guest feedback, complaints, and service recovery professionally
  • Ensure hygiene, safety, and ambiance standards as per wellness regulations

Team Management & Training

  • Recruit, train, schedule, and supervise therapists, receptionists, and support staff
  • Conduct regular performance reviews and coaching sessions
  • Ensure staff grooming, discipline, attendance, and productivity
  • Foster a positive, professional, and guest-centric work culture

Revenue & Business Development

  • Achieve monthly and annual revenue targets
  • Drive upselling of therapies, memberships, packages, and retail products
  • Plan and execute promotions, offers, and wellness programs
  • Monitor competition and suggest innovative services and pricing strategies

Financial & Inventory Control

  • Manage daily cash, billing, and MIS reporting
  • Control expenses, minimize wastage, and optimize manpower costs
  • Monitor inventory levels of oils, linens, consumables, and retail items
  • Coordinate with vendors and ensure timely procurement

Compliance & Reporting

  • Ensure compliance with labor laws, safety standards, and local regulations
  • Maintain accurate records, registers, and operational reports
  • Submit daily, weekly, and monthly reports to management

Key Skills & Competencies

  • Strong leadership and people-management skills
  • Excellent guest-handling and communication abilities
  • Knowledge of spa therapies, wellness products, and industry trends
  • Sales orientation with strong business acumen
  • Problem-solving and decision-making skills
  • Proficiency in POS systems, MS Excel, and MIS reporting

Qualifications & Experience

  • Graduate / Post-Graduate in Hospitality, Hotel Management, or Business Management
  • Minimum 3–5 years of experience in spa or wellness operations
  • Prior experience as a Spa Manager or Assistant Spa Manager preferred

Key Performance Indicators (KPIs)

  • Revenue achievement and profitability
  • Guest satisfaction scores and repeat business
  • Staff productivity and retention
  • Compliance and audit scores

Job Type: Full-time

Pay: ₹25,000.00 - ₹37,000.00 per month

Work Location: In person

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