Spa Manager

Job Title: Spa Manager

Company:ODE Spa & Wellness

Location:Hyderabad,Banjara Hills
Reporting To: Regional Manager / Head – Operations

Job Purpose

The Spa Manager is responsible for overseeing the overall operations of ODE Spa & Wellness, ensuring exceptional guest experiences, effective team management, revenue growth, and strict adherence to brand standards, hygiene, and compliance.

Key ResponsibilitiesOperations & Guest Experience

• Manage day-to-day spa operations to ensure smooth functioning and premium service delivery
• Maintain ODE Spa & Wellness service standards, SOPs, and brand guidelines
• Handle guest feedback, complaints, and service recovery professionally
• Ensure hygiene, safety, and ambiance standards as per wellness regulations

Team Management & Training

• Recruit, train, schedule, and supervise therapists, receptionists, and support staff
• Conduct regular performance reviews and coaching sessions
• Ensure staff grooming, discipline, attendance, and productivity
• Foster a positive, professional, and guest-centric work culture

Revenue & Business Development

• Achieve monthly and annual revenue targets
• Drive upselling of therapies, memberships, packages, and retail products
• Plan and execute promotions, offers, and wellness programs
• Monitor competition and suggest innovative services and pricing strategies

Financial & Inventory Control

• Manage daily cash, billing, and MIS reporting
• Control expenses, minimize wastage, and optimize manpower costs
• Monitor inventory levels of oils, linens, consumables, and retail items
• Coordinate with vendors and ensure timely procurement

Compliance & Reporting

• Ensure compliance with labor laws, safety standards, and local regulations
• Maintain accurate records, registers, and operational reports
• Submit daily, weekly, and monthly reports to management

Key Skills & Competencies

• Strong leadership and people-management skills
• Excellent guest-handling and communication abilities
• Knowledge of spa therapies, wellness products, and industry trends
• Sales orientation with strong business acumen
• Problem-solving and decision-making skills
• Proficiency in POS systems, MS Excel, and MIS reporting

Qualifications & Experience

• Graduate / Post-Graduate in Hospitality, Hotel Management, or Business Management
• Minimum 3–5 years of experience in spa or wellness operations
• Prior experience as a Spa Manager or Assistant Spa Manager preferred

Key Performance Indicators (KPIs)

• Revenue achievement and profitability
• Guest satisfaction scores and repeat business
• Staff productivity and retention
• Compliance and audit scores

Job Type: Full-time

Pay: ₹25,000.00 - ₹37,000.00 per month

Work Location: In person