987 Solarwinds Jobs - Page 30

Job Title: VMware Cloud Engineer Job Description : Servers’ hardware maintenance, Firmware updates and upkeep New VMs builds and servers decommissioning. rack/stack/plumb and decommission physical servers in the datacenter VMware upgrades and updates. VMware tools/VM hardware updates, security fixes and basic troubleshooting System Alerts monitoring, remediation/follow-ups Coordinating with various applications teams/analysts for downtime planning/scheduling for various activities (server updates/hardware maintenance/app updates etc.) WSUS management interface Understanding of selective OS patching methods Basic understanding of PowerShell ISE and running scripts Basic understanding of active directory and GPO management (to troubleshoot WSUS GPOs as needed) Manage Solarwinds and Printing The VPSX product by LRS for printing Dell OME – hardware management, BIOS, etc VMware – ability to place host in maintenance mode for OS / hardware updates Responsibilities and Duties : Audit patching success / failure Manual patching of systems when the vendor is providing an approved patch list Manual patching of systems when a specific procedure is required to shut down / start up the application Running pre-written PowerShell scripts to safely bring down and re-start selected applications Use VPSX to create new printer records for EPIC printing Use of VPSX to Decommission retired printers. Show more Show less

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :NNM Tools Administration Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :a:B-Tech/M-Tech/MCA Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. Your role will involve accurately defining client issues and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the integrity of our systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication and coordination between the client and the system or application. Identify and analyze client issues, and design appropriate resolutions. Maintain a deep understanding of the product and its functionalities. Conduct regular system checks and troubleshoot any issues that arise. Professional & Technical Skills: Must To Have Skills:Proficiency in NNM Tools Administration. Good To Have Skills:Experience with network monitoring tools such as SolarWinds or Nagios. Strong understanding of IT infrastructure and network management. Experience in troubleshooting and resolving technical issues. Knowledge of scripting languages such as Python or PowerShell. Familiarity with ITIL processes and best practices. Additional Information: The candidate should have a minimum of 5 years of experience in NNM Tools Administration. This position is based in Noida. A B-Tech/M-Tech/MCA degree is required. Qualifications a:B-Tech/M-Tech/MCA

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Automation in Systems Integration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement new technology solutions Conduct regular system audits Train team members on new technologies Professional & Technical Skills: Must To Have Skills:Proficiency in Automation in Systems Integration Strong troubleshooting skills Experience in hardware/software support Knowledge of server and network areas Familiarity with software solutions/vendors/brands SCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp Additional Information: The candidate should have a minimum of 5 years of experience in Automation in Systems Integration. This position is based at our Jaipur office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system and software issues. Document troubleshooting steps and solutions for future reference. Stay updated on the latest technologies and trends in the industry. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM Tivoli Netcool. Strong understanding of network protocols and configurations. Experience in system administration and maintenance. Knowledge of ITIL framework and best practices. Familiarity with ticketing systems and incident management processes. "Accenture GenWizard*, GenAI, Client Tools – SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information: The candidate should have a minimum of 3 years of experience in IBM Tivoli Netcool. This position is based at our Jaipur office. A 15 years full-time education is required. Qualifications 15 years full time education

Understand multiple Infrastructure tools like SCCM, Solarwinds, Manage Engine, App Dynamic, Data Dog etc. Have understanding of Discovery, Monitoring, Alerting, Patching functions. Prepare roadmap for IT infrastructure tools ensuring scalability, reliability, and performance. Analyze existing systems and propose improvements or new tool implementations. Identify, evaluate, and select appropriate tools and technologies for IT infrastructure, ensuring they align with business needs. Eliminate redundant, un-used tools in environment and help consolidate the tools lanscape Continuously optimize and maintain the performance of infrastructure tools. Implement best practices for monitoring, maintenance, and upgrades. Collaborate with various teams, including IT operations, development, and security, to understand their requirements and ensure that the infrastructure tools meet their needs.

Job Summary: We are seeking a highly experienced Senior Network Engineer to support a comprehensive IT infrastructure assessment initiative. You will be responsible for evaluating existing network environments, identifying risks and gaps, and recommending scalable, secure, and high-performing network architectures. This role reports directly to the Infrastructure Architect. Key Responsibilities: Conduct end-to-end assessments of enterprise network environments (LAN, WAN, SD-WAN, Wireless, VPNs). Document and analyze network topologies, hardware inventory, and configurations. Evaluate performance, availability, and scalability of network components. Identify network security vulnerabilities, compliance risks, and bottlenecks. Support the architect in defining future-state network design and remediation plans. Recommend optimizations and upgrades based on industry best practices. Collaborate with datacenter, cloud, and cybersecurity teams for holistic infrastructure assessment. Create technical documentation, executive summaries, and findings reports. Requirements: Minimum 8 years of experience in enterprise network engineering and operations. Hands-on expertise with routing and switching (Cisco, Juniper), firewalls (Palo Alto, Fortinet), and SD-WAN. Strong knowledge of network protocols (BGP, OSPF, MPLS, etc.). Experience with cloud networking (AWS, Azure, or GCP) is preferred. Familiarity with network monitoring and assessment tools (e.g., SolarWinds, Wireshark, NetBrain). Excellent documentation and communication skills. Industry certifications like CCNP, CCIE, or equivalent are highly desirable. Show more Show less

Job Summary As a Cloud Infrastructure/Site Reliability Engineer, you will be operating at the intersection of development and operations. Your role will involve engaging in and enhancing the lifecycle of cloud services - from design through deployment, operation, and refinement. You will be responsible for maintaining these services by measuring and monitoring their availability, latency, and overall system health. You will play a crucial role in sustainably scaling systems through automation and driving changes that improve reliability and velocity. As part of your responsibilities, you will administer cloud-based environments that support our SaaS/IaaS offerings, which are implemented on a microservices, container-based architecture (Kubernetes). In addition, you will oversee a portfolio of customer-centric cloud services (SaaS), ensuring their overall availability, performance, and security. You will work closely with both NetApp and cloud service provider teams. Due to the critical nature of the services we support, this position involves participation in a rotation-based on-call schedule as part of our global team. This role offers the opportunity to work in a dynamic, global environment, ensuring the smooth operation of vital cloud services. To be successful in this role, you should be a motivated self-starter and self-learner, possess strong problem-solving skills, and be someone who embraces challenges. Job Requirements • Incident Response and Troubleshooting: Address and perform root cause analysis (RCA) of complex live production incidents and cross-platform issues involving OS, Networking, and Database in cloud-based SaaS environments. Implement SRE best practices for effective resolution. • Analysis, and Infrastructure Maintenance: Continuously monitor, analyze, and measure system health, availability, and latency using tools like Prometheus, ElasticSearch, Grafana, and SolarWinds. Develop strategies to enhance system and application performance, availability, and reliability. In addition, maintain and monitor the deployment and orchestration of servers, docker containers, databases, and general backend infrastructure. • Document system knowledge as you acquire it, create runbooks, and ensure critical system information is readily accessible. • Security Management: Stay updated with security protocols and proactively identify, diagnose, and resolve complex security issues. • Automation and Efficiency: Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction. Develop software for deployment automation, packaging, and monitoring visibility. • Issue Tracking and Resolution: Use Atlassian Jira to track and resolve issues based on their priority. • Team Collaboration and Influence: Work in tandem with other Cloud Infrastructure Engineers and developers to ensure maximum performance, reliability, and automation of our deployments and infrastructure. Additionally, consult and influence developers on new feature development and software architecture to ensure scalability. • Debugging, Troubleshooting, and Advanced support & Undertake debugging and troubleshooting of service bottlenecks throughout the entire software stack. • Directly influence the decisions and outcomes related to solution implementation: measure and monitor availability, latency, and overall system health. • Proficiency in Linux/Unix OS. • Demonstrated experience in scripting and infrastructure automation using tools such as Ansible, Python, Go. • Deep working knowledge of Containers, Kubernetes, and Serverless computing implementation. • DevOps development methodologies. • Familiarity with distributed systems design patterns using tools such as Kubernetes. • Experience with cloud platforms such as AWS, Azure, or Google Cloud. Education • A minimum of 5 - 8 years of experience is required. • A Bachelor of Science Degree in Computer Science, a master’s degree; or equivalent experience is required.

Notice Period: Immediate Employment: Contract Job Description: Primary Skills Patch Management, Vulnerability Management, Red Hat Enterprise Linux Secondary Skills L2 support Certifications (if any) Job Purpose: Provide technical support for the in-scope technology domains (Patch Management, Vulnerability Management and DCS Operations Support) for Red Hat Enterprise Linux Work with DCS Operations service providers, product principal vendors, Branch IT support and external vendors Job Responsibilities: a) Triage ITSM tickets and system alerts within DCS operations boundary b) Refer to procedure manuals, operational references (e.g. reference list, exception list) to diagnose / fix known issues c) Handle DCS Operations incidents at L2 level for Red Hat Enterprise Linux d) Follow established protocol for issue escalation to L3 DCS Engineers e) Plan and execute system patching- and vulnerability-related changes related to Red Hat Enterprise Linux f) Plan and execute BAU changes related to Regional DCS Operations for Red Hat Enterprise Linux g) Support asset inventory lifecycle management (build, operationalize, upgrade, refresh, decommission) for Red Hat Enterprise Linux h) Support DR drills from perspective of Red Hat Enterprise Linux i) Support L3 engineer to prepare Root Cause Analysis and improvement plan for major incidents related to Red Hat Enterprise Linux j) Coordinate with respective countries' team members for local support to resolve incidents and perform changes related to Red Hat Enterprise Linux k) Support L3 engineer to prepare technical documentation, ensuring that technical settings comply with company policy and regulatory requirements l) Responsible for end-to-end management of RHEL servers, including installing, configuring, and regularly updating systems to maintain optimal performance. m) Supports the updates to hardening standard, templates and policies changes from the Bank and local regulators. n) Diagnose and resolve hardware and software issues within the RHEL environment, applying root cause analysis to prevent future occurrences. o) Work closely with DevOps teams to support automation, orchestration, and deployment of applications, leveraging tools such as Ansible and Puppet for configuration management. Job Requirements: a) Minimum 5 years of working experience in Red Hat Enterprise Linux operations b) Must be willing to be placed on rotational on-call support and weekend activities c) Must have knowledge of Service SLAs, RTO and RPO targets d) Must have experience in infra platform monitoring tools e.g. Solarwinds e) Must have working experience in a different culture f) Must have knowledge of ITSM processes (Incident, Change, Service Request and Problem management) and ITSM tool (ServiceNow) g) Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. IT Infra-related planning and implementation, security teams, service management teams, application teams, country IT teams and others h) Good to have prior working experience as an IT professional in a banking or financial institution i) Advanced understanding of RHEL server management, including configuration, system optimization, and maintenance in mission-critical environments. j) Knowledge in shell scripting for automation and system management tasks, enabling the administrator to streamline complex processes and ensure operational consistency. k) Familiarity with tools such as Ansible and Puppet for configuration management, along with patching best practices to maintain up-to-date systems. l) Familiarity with virtualization technologies, such as Hyper-V, VMware or Nutanix AHV, for effective resource management and system consolidation." m) Industry-recognized certifications such as Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) are strongly preferred, as they demonstrate a solid foundation in RHEL expertise and industry-standard best practices

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: DevOps Engineer II Location: Gurgaon Job Type: Full-Time, 24*7 Availability Job Description As a DevOps Engineer, you will assist in managing and optimizing our infrastructure, ensuring the seamless deployment and operation of our applications. This role requires a proactive individual with a foundational understanding of DevOps practices, cloud technologies, automation, and Infrastructure as Code (IaC). The successful candidate will be expected to be available to work in various shifts for a 24*7 environment to address any critical issues that may arise. Key Responsibilities Industry Knowledge: Familiar with Financial Services or Settlement Systems. IT Service Management Tools: Exposure to tools like ServiceNow & JIRA for incident and task management. Infrastructure: Understand IT hardware, networking, operating systems, and Active Directory. Web Servers: Configure and support Microsoft IIS or Apache Tomcat. Cloud Experience: Work with cloud platforms such as Azure, AWS, or GCP. Configuration Management: Manage and maintain configuration settings for applications and infrastructure using IaC tools like Terraform, CloudFormation, or Ansible. Certificate Management: Handle the issuance, renewal, and management of SSL certificates. Databases: Proficient in SQL and database management. Scripting: Basic knowledge of PowerShell, Bash, Python, Ansible, .NET or JavaScript. Application Performance/System Monitoring: Ensure high availability and reliability by using either of tools like SolarWinds, AppDynamics, DotCom , Dynatrace, Site24/7, Grafana or NewRelic. Middleware Tools: Support middleware and automation tools like ActiveBatch, RabbitMQ, UiPath, and Tibco. Infrastructure Design: Assist in designing and maintaining scalable, secure infrastructure. Release Management: Implement, Monitor, and manage CI/CD pipelines. Collaboration: Work with Cross-functional teams for smooth application delivery. Security: Follow security best practices and address vulnerabilities. 24/7 Support: Provide on-call support for critical issues. Continuous Improvement: Enhance system processes, performance, and scalability. Knowledge Management: Document and share knowledge effectively (SharePoint & Confluence) ITIL Framework: Follow ITIL best practices. Qualifications Bachelor’s degree in computer science Engineering, or a related field. 3-5 years of experience in supporting a portfolio of complex business critical application systems. 1-2 years of experience in DevOps or a related role. Basic experience with cloud platforms (AWS, Azure, GCP). Proficiency in scripting languages (PowerShell, Python, Bash, etc.). Familiarity with containerization and orchestration (Docker, Kubernetes). Knowledge of configuration management (IIS Web server or Apache Tomcat). Understanding of knowledge management principles and practices. Ability to operate within the ITIL framework. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced, 24*7 environment. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Network Engineer III position provides IT infrastru cture engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions. Responsibilities Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices Collaborates with world class network integrator s Assists in the delivery of support and services to customer’s expectations as proposed Participates in the design, implementation and administration of Cisco infrastructure and related solutions Troubleshoots high end issues with networking, security and wireless infrastructures Assists in determining specific customer network requirements Assists in developing specific network, security and wireless solutions Assists in developing detailed implementation plans Conducts architecture chalk talks and design concepts Facilitates and conducts product demonstrations, webinars and presentations to customers Qualifications Required Qualifications Must have extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures Expert knowledge of Cisco Routers (ISR GEN1/2), Switches (including NEXUS and Cata lyst Line), Security Appliance is a strong plus (ASA, ISE, IPS, Prime MARS, NAC). Expert knowledge of WAN Circuits, MPLS, EIGRP, OSPF, BGP, RIP, FR/ATM, ACLs, TCP/IP, IPX Extensive experience designing, implementing, and troubleshooting VLANs using CISCO equipment, to include intimate knowledge of Spanning Tree Protocol, VLAN Trunking Protocol, inter-VLAN routing, IPV6 and trunking with ISL and 802.1q Strong knowledge of VPN IPSec /SSL solutions and hands-on deployment experience Knowledge of Load Balancing for Web systems and e-commerce uses In-depth k nowledge of Cisco IOS, NXOS and other technical configurations Experience with monitoring, alerting and management tools such as: Ethereal, Solarwinds , Orion Network Monitor, hp OpenView Hands on experience with wired/wireless ISE deployments, ASA, Firepower, AMP, Prime Infrastructure, Security posture assessment, and Security Policy generation is a strong plus Nexus experience: 9K, 7K, 5K, 2K, 1K Cisco Experience (4507s-vss, 3750s, 2960s, MPLS, VPLS, PSTN, LAN Strong customer facing skills Ability to work under pressure Experience with F5 a plus Cisco Certified Systems Engineer (CCIE) in any discipline Desired /Preferred Qualifications Cisco Certified Systems Engineer (CCIE) 10+ years hands on experience in WAN/LAN technologies Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Network Engineer II’ s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Responsibilities Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. Monitors network performance and troubleshoot problem areas as needed Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records Monitors ticketing queue, responds to incidents in a timely manner, documents solution Ensures network connectivity of all servers, workstation s, and other network appliances Develops, implements , and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry Manages all network security solutions in accordance to industry best practices Provides guidance to junior members of the team Participates in after hours, on-call rotation as needed Notifies end users of planned network outages / maintenance, work with providers to understand impact and timeline of provider outages Provides backup coverage for other functions including systems administration, virtualization, storage, and telephony Qualifications Required Qualifications BS/BAs degree in IT or related field (Industry experience may b e considered in lieu of degree) At least 5 years of experience in si milar role Network focused industry certifications Certifications in Juniper, Ci sco, Microsoft, or equivalent Proven experience with network capacity planning, network security principles, and general ne twork management best practices Network monitoring tools such as Solarwinds , Paessler , or Splunk Disaster Recovery planning/testing Expert level knowledge of Layer 2 and Layer 3 devices High-level knowledge of QoS , MPLS, Ethernet, VLAN’s, routing protocols Previous experience supporting a multi-site, interconnected network environment with 500+ employees Excellent hard ware troubleshooting experience Strong interpersonal, written , and oral communication skills Ability to present ideas in user-friendly language Highly self-motivated and directed , with keen attention to detail Proven analytical and proble m-solving abilities Able to effectively prioritize tasks in a high-pressure environment Stro ng customer service orientation Experience working in a team-orie nted, collaborative environment Desired /Preferred Qualifications Technical certifications are preferred, s pecifics are dependent on team placement Unified Communications/VoIP/SIP experience Juniper Networks / Extreme experience Aruba / Meru Wireless experience Previous Avaya experience Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

Summary Job Summary: We are looking for a senior network engineer who can design, implement, and maintain complex network solutions for our clients. You will be responsible for ensuring the optimal performance, security, and availability of the network infrastructure, as well as troubleshooting and resolving any network issues that may arise. To be successful in this role, you should have at least 5 years of experience in network engineering, a CCIE certification, and exposure to technologies like Meraki, CheckPoint, CradlePoint, SD-WAN, F5, and Nexus Switches. You should also have excellent communication, collaboration, and problem-solving skills, as well as the ability to work independently and under pressure. Key Skills: LAN, WAN, TCP/IP, OSPF, BGP, MPLS, VPN, Meraki, CheckPoint, CradlePoint, SD-WAN, Nexus Switches, CCIE. Responsibilities Responsibilities: Design, configure, and deploy network solutions for clients, including LAN, WAN, wireless, firewall, load balancing, VPN, and cloud services. Monitor and manage network performance, availability, and security using tools like SolarWinds, PRTG, Wireshark, and Splunk. Troubleshoot and resolve network issues, including routing, switching, firewall, VPN, and wireless problems. Provide technical support and guidance to clients and internal teams, and document network configurations, changes, and best practices. Research and evaluate new network technologies and solutions, and recommend improvements and upgrades. Collaborate with other network engineers, project managers, and vendors to ensure compliance with network standards and policies. Requirements Requirements: Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience. At least 5 years of experience in network engineering, preferably in a consulting or service provider environment. CCIE certification or equivalent level of knowledge and skills. Hands-on experience with technologies like Meraki, CheckPoint, CradlePoint, SD-WAN, F5, and Nexus Switches. Strong knowledge of network protocols, standards, and architectures, such as TCP/IP, OSPF, BGP, MPLS, VPN, QoS, VLAN, STP, VRF, and VPC. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and under pressure, and manage multiple projects and deadlines. Willingness to work on-call as needed. Show more Show less

Observability Engineer: Define and implement new monitoring definitions following best practices. Focus on Infrastructure monitoring (mandatory); Application stack monitoring is a plus. Tune monitoring definitions to reduce operational noise. Experience working with SolarWinds and ServiceNow ITOM AIOPs. ITOM AIOPs Event Management: Tune monitoring policies and event rules. Optimize Operational Intelligence configurations. Optimize architecture and usage of Midservers for monitoring. Configure Health Log Analytics; recommend appropriate logging sources to enhance monitoring and detect change-related alerts. Configure Agent Client Collector (ACC) monitoring, aiming to replace SolarWinds for server monitoring. Develop and configure Service and Configuration Item (CI) binding rules for monitoring. Develop automated alert response mechanisms: Fully automated responses for automatic alert resolution. Playbook actions in ServiceNow triggered manually by agents. Automation can be implemented via scripts, ServiceNow OOTB/custom responses, or Swimlane workflows. Duration: 3-6 months contract followed by C2H (Contract to Hire) Note: Candidates unwilling to convert after 3-6 months will not be considered Shift Timings: 5 PM 2 AM IST

Job Outline The Assistant – NOC engineer will assist the NOC Engineer, who is the first point of contact for all customer queries and provides the first level of service for the customers. Part of the 24×7 infrastructure surveillance team, providing 24×7 coverage efforts for Managed Infrastructure Services to ensure maximum possible service availability and performance. Provision customer network services on core equipment and provide support services for Engineering and other technical teams. Assistant NOC Engineer Responsibilities Manage and maintain the Monitoring Systems Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Handling the Issues reported by users and give them an initial response within the defined time frame. Knowledge of Network, topologies, standards and infrastructure Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services) Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing. Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. Participate in a 24x7 shift and support 24x7 call-out Rota if required. Good understanding of ITIL standards and should have worked in the ITIL framework Should be well versed with Event Management and Incident Management processes Takes network problem complaints from the users, analyses them and depending on the difficulty of the problem, either seeks help or solves them himself. Daily analysis of customer data reports and escalation Case Assignment to the appropriate queue after analysis Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision Experience of working on Network tools, Kaseya, System tools, MS applications, Operating systems, Active Directory access requests and MFA requests. Experience using trouble-ticketing and service management systems Organizational Responsibilities Seek and participate in support opportunities across the organization. Actively participate in the skill development of your colleagues (workshops, presentations) Actively contribute to corporate knowledge base Follow agile/lean practices Desired Skills Experience - 0-1 year Bachelor’s degree and/or equivalent combination of education/training and experience for the role (MS Certifications preferred). Good communicator with a natural aptitude for dealing with people. Basic Linux CLI and sysadmin skills. Strong analytical skills and able to collate and interpret data from various sources. Ability to assess and priorities faults and respond or escalate accordingly Preferred to have or aware of at-least 1 or 2 monitoring tools like PRTG, SolarWinds, Nagios. ITIL V3 Certification Optional Skills Virtualisation and Cloud Computing Exposure. Preferred to have prior work experience of NOC environment and global support (for different regions across the globe) Professional Skills A Team player with positive attitude Excellent interpersonal and communication skills Open-minded, adapt quickly to new environments and a quick learner

A Level 2 (L2) Network Engineer is typically a mid-level IT professional responsible for maintaining and troubleshooting complex network systems. This role is often part of a tiered support model, where L1 handles basic issues, L2 deals with more complex problems, and L3 focuses on advanced troubleshooting and architecture. Key Responsibilities of an L2 Network Engineer: Network Troubleshooting & Support Diagnose and resolve network issues escalated from L1. Troubleshoot routing, switching, and connectivity issues. Use tools like Wireshark, SolarWinds, or PRTG for deeper analysis. Configuration & Maintenance Configure and maintain routers, switches, firewalls (e.g., Cisco, Juniper, Fortinet). Manage VLANs, VPNs, and subnetting. Apply access control lists (ACLs) and security policies. Monitoring & Performance Optimization Monitor network health and performance. Implement QoS, bandwidth shaping, and traffic prioritization. Analyze logs and metrics to prevent future outages. Documentation Create and update network topology diagrams. Maintain documentation for network configurations and procedures. Collaboration Work with other teams (L1, L3, SysAdmins, Security) to resolve cross-functional issues. Assist in network upgrades and migrations. Common Tools & Technologies: Vendors: Cisco (IOS, NX-OS), Juniper, Fortinet, Aruba, Ubiquiti Protocols: TCP/IP, BGP, OSPF, EIGRP, STP, HSRP, VRRP, DHCP, DNS Monitoring Tools: Nagios, Zabbix, SolarWinds, PRTG Ticketing Systems: ServiceNow, Jira, Remedy Typical Requirements: Certifications: CCNA, CompTIA Network+, or progressing towards CCNP Experience: 2–4 years in networking Skills: Strong understanding of OSI model, subnetting, troubleshooting methodologies Would you like: A sample resume/CV for an L2 Network Engineer? Preparation tips for an L2 Network Engineer interview ? A career roadmap from L2 to senior roles (e.g., L3, Network Architect)? Job Type: Full-time Pay: ₹25,000.00 - ₹500,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. ABOUT THE BUSINESS: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

Role Description Job Description: We are seeking a highly skilled and detail-oriented IT Infrastructure Monitoring & NOC Operations Specialist to support and manage enterprise-level monitoring solutions, lead incident response efforts, and ensure the availability and performance of critical IT systems. The ideal candidate will bring deep technical expertise, a proactive mindset, and a commitment to operational excellence. Key Responsibilities Develop, maintain, and enhance enterprise-wide frameworks for monitoring applications, servers, and services. Install, configure, upgrade, and maintain monitoring tools such as SCOM, CA UIM, SolarWinds, Nagios, LogicMonitor, and associated hardware. Lead complex troubleshooting initiatives and perform root cause analysis for major incidents. Automate routine monitoring tasks and operational processes to improve efficiency. Maintain comprehensive and up-to-date documentation for systems and monitoring procedures across multiple teams. Evaluate, recommend, and implement new monitoring architectures, systems, and tools. Collaborate with vendors to manage service packs, patches, and updates to ensure system security and optimal performance. Oversee NOC (Network Operations Center) operations, ensuring adherence to internal processes, procedures, and SLAs. Effectively manage priorities and deadlines in a dynamic environment while contributing ideas for continuous improvement. Technical Skills & Competencies Expertise in administration, integration, and optimization of enterprise monitoring tools. Experience integrating monitoring events into broader network management ecosystems (e.g., SolarWinds, SCOM). Ability to create custom reports and dashboards on system availability and performance as per stakeholder requirements. Strong command of Windows and Linux operating systems, including core system administration and scripting. Solid understanding of network protocols, routing, switching, and infrastructure topologies. Proficiency in performance monitoring, debugging, and enterprise-level ing and reporting. Experience working in high-availability, SLA-driven environments. Familiarity with designing and supporting distributed systems to meet reliability and scalability objectives. Soft Skills & Attributes Strong analytical and problem-solving skills with a keen attention to detail. Effective verbal and written communication skills; able to convey complex technical issues clearly. Strong organizational skills with the ability to multitask and manage competing priorities. Demonstrated ability to lead, collaborate, and influence across teams. Proactive, results-driven, and adaptable to fast-changing environments. High integrity, urgency, and a sense of ownership in all responsibilities. Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum 4 years of hands-on experience administering one or more enterprise monitoring tools: CA UIM, SolarWinds, SCOM, LogicMonitor, AppDynamics, DataDog, etc. Minimum 5 years of IT infrastructure support experience across heterogeneous environments (servers, storage, and networks). 3+ years of professional experience supporting Windows and Linux systems in production environments. Experience working within NOC operations and familiarity with NOC procedures and SLAs. Skills Noc Operations,Monitoring,Troubleshooting Show more Show less

Greetings from TCS!!!!!!! TCS Hiring for Infrastructure Network Operations Manager Job Location: Chennai Experience Range: 12-16 Years Job Description : Experience in Service Delivery and / or IT infrastructure Operations Lead and mentor a team of network reliability engineers and service management, assigning tasks and ensuring efficient operations Build and maintain strong relationships with clients, addressing their concerns, and providing regular performance updates Monitor network performance against SLAs, identify potential issues, and take proactive measures to maintain service levels Oversee day-to-day network operations including monitoring network health, troubleshooting issues, and coordinating with network engineers for complex problems Lead the incident response process for network outages, coordinating with relevant teams to quickly identify the root cause and restore service Generate reports on network performance metrics, identifying areas for improvement and presenting findings to stakeholders Proficiency in using network monitoring and management tools like ManageEngine, SolarWinds, ScienceLogic etc Knowledge of ITIL service management practices, particularly incident management, problem management, and change management Excellent written and verbal communication skills to effectively interact with customers and technical teams Understanding of network technologies including routing protocols (BGP, OSPF), switching, firewalls, load balancing, and network security Responsibilities: Ensure precise and efficient service delivery Carrying out the responsibility involves monitoring daily and overall progress Managing the project teams and budgets and resolving challenges Possess strong project management and problem solving skills Show more Show less

Role : System Engineer - NOMC Location : Jabalpur Job Type : Full-time Work Experience : 2 to 5 years Job Summary NOMCIndia is seeking a proactive and experienced System Engineer to join our Network Operations Management Center (NOMC) in Jabalpur. The ideal candidate will have a strong background in IT operations, with a focus on network monitoring, management, and troubleshooting. This role is critical in ensuring the stability, integrity, and efficient operation of our IT infrastructure. You will be responsible for monitoring network performance, resolving system issues, and implementing solutions to enhance our operational capabilities. Key Responsibilities Network Monitoring and Management : Proactively monitor network infrastructure, servers, and applications using tools such as Nagios, SolarWinds, PRTG, or similar. Identify, diagnose, and resolve network and system issues in a timely manner to minimize downtime. Respond to alerts and escalate incidents as per defined procedures. Perform regular network performance analysis and tuning. Incident And Problem Management Serve as a point of contact for network and system-related incidents. Troubleshoot and resolve complex technical issues related to network protocols (TCP/IP, DNS, DHCP, VPN), routing, switching, and network security. Conduct root cause analysis for recurring incidents and implement preventative measures. Maintain detailed records of incidents, troubleshooting steps, and resolutions. System Administration And Support Install, configure, and maintain network hardware and software. Manage and support network security infrastructure, including firewalls and VPNs. Perform regular system backups and recovery procedures. Provide technical support to internal teams and end-users when necessary. Documentation And Reporting Create and maintain comprehensive documentation for network configurations, processes, and procedures. Generate regular reports on network performance, system availability, and incident resolution. Continuous Improvement Stay updated with the latest networking technologies, security threats, and industry best practices. Identify opportunities for automation and process improvement within the NOMC. Participate in the planning and implementation of network upgrades and expansions. Required Skills And Qualifications Proven experience as a NOC Technician, System Engineer, or in a similar role within IT operations (2-5 years). Solid understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, SMTP, SNMP, and VPNs. Hands-on experience with network monitoring tools (e.g., Nagios, SolarWinds, PRTG, Zabbix, or equivalent). Proficient knowledge of routing protocols (e.g., OSPF, EIGRP, BGP) and switching technologies (e.g., VLANs, STP). Understanding of network security principles and best practices (firewalls, IDS/IPS, access control). Strong analytical and problem-solving skills with the ability to perform effective root cause analysis. Excellent communication (written and verbal) and interpersonal skills. Ability to work effectively in a fast-paced, 24/7 operations environment and manage tasks under pressure. Self-motivated, detail-oriented, and a strong team player. Desired/Preferred Qualifications Relevant certifications such as CCNA (Cisco Certified Network Associate), CompTIA Network+, or ITIL Foundation. Experience with scripting languages (e.g., Python, Bash) for automation. Familiarity with cloud networking concepts (AWS, Azure, GCP). Knowledge of ITIL framework and practices. Education Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field; OR Equivalent work experience in a relevant role. (ref:hirist.tech) Show more Show less

Network Engineer with L2/L3 Support Experience Job Details: - Experience: 6-10 years - Location: Bangalore - Shift: 24/7 - Certifications: ITIL v3/v4 Foundation certification mandatory* Key Skills: * - Cisco Routing & Switching (Access, Core, and Distribution layers) * - Wireless/Aruba * - F5 Load Balancer (LTM) * - Palo Alto Firewall (L1 skills) * - Blue Coat Proxy * - LAN, WAN, WLAN, DHCP * - Dynamic and static routing protocols (EIGRP, OSPF, BGP, HSRP, VRRP) * - Switching technology (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP) * - DNS/DHCP/NTP * - Scripting (Python) and network automation (add-on skills) * - Monitoring and management tools (SolarWinds, Moogsoft) Job Description: We're looking for an experienced Network Engineer to join our team! You'll work in a production network environment, handling data center network operations, escalated incidents, and major changes. Your expertise in ITIL processes, including incident, change, and problem management, will be essential in this role. Responsibilities: - Diagnose and resolve complex network issues - Analyze risk and impact, participate in major changes - Identify incident patterns and drive problem resolution - Work in 24/7 shifts, handling critical tickets and escalations Show more Show less

Required Skills Technology | Network Monitoring Tools | Traverse Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Technology | Network Monitoring Tools | Solarwinds Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals Details: 1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc. 2. Patch Management: a. Deployment of monthly updates on every patch Tuesday following the Change process b. Provide the patching status report to the customer 3. Software Distribution: a. Deployment of application versions to keep the devices complaint b. Provide the deployment status report to the customer 4. Hardware and Software Inventory: a. Generate hardware and software inventory reports as per the customer requirements 5. Configure features Asset intelligence, DCM, Reporting 6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc. 7. SCCM Client installation on Servers and Desktops 8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices 9. Expertise in Windows Batch Scripting 10. Windows 10 Autopilot 11. Create and Manage Windows 10 Image with customizations, LTI and ZTI 12. OS upgradation - In-place upgrade and Feature Upgrade 13. Troubleshoot OSD Task sequence errors 14. Monitor and troubleshoot the SCCM infrastructure components and client health issues 15. Monitor and Troubleshoot: a. Monitoring the daily health of SCCM infrastructure components and client issues b. Troubleshoot failed SCCM components and clients c. Troubleshoot failed Software and Patch Deployments 16. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks 17. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis 18. Address the tickets escalated from L1/L2 team 19. Manage and lead team of L1/L2 Technical Skills: In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,

Proposed Grade Band B2 Primary Skill (Technical Skill) Cisco IP Telephony and SIP Protocol Secondary Skill (optional) SBC (Audiocodes/Ribbon), MS Teams Voice, Solarwinds Educational Qualifications B.E. / B.Sc./Dip. Role & Responsibilities Experienced in IP Telephony Environment of an enterprise impacting 4000+ users Handling L2 incidents or escalated tickets from L1 team Participating in Major Changes and guide the L1 Team Run the system heath check procedures & provide inputs to L3 teams Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore) Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc. Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery Skills Must have Nice to Have Technical Skills (Core & Top-Up) Good understanding of IP Telephony Protocols such as SIP, H.323 Protocols Network monitoring tools like Solarwinds, Prognosis , etc Knowledge on QoS Configuration and administration Ability to understand and validate network troubles / faults in one or more of the following domains/Technology: o VoIP Switches o CISCO IPT o Session Border Controller o Solarwinds Voice Switching: TDM, VoIP, Call processing, Trunking, Signaling, SS7 Exposure to CISCO Unified Communication Solution Implementation and administration H/W troubleshooting & Vendor coordination Solarwinds. MS teams Voice Skills Must have Nice to Have Process & Tools Remote system administration Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools Understand the Incident, Change & Problem management Work along with Team for Capacity Planning Vendor Management Behavioral Skill Supporting escalated tasks/incidents Fair Written & Verbal Communication Skills Good team player Ready to work on 24*7 environment Experience of handling global customers Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice Admin.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, and QoS to ensure seamless global connectivity. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Proficiency in cloud platforms like AWS, Azure, and Google Cloud, as well as programming languages like Java, Python, Shell Scripting and C#. Profound knowledge in cloud technologies preferably AWS create, manage and troubleshoot EC2, EBS, S3, VPC, RDS, Cloud Formation, Elastic Beanstalk, ELB, Route53, HA, Auto scaling and CloudWatch, containerization with Docker and Kubernetes etc. Expertise in Virtualization & Cloud Services OpenStack, VMware ESX, AWS, Cloud Foundry, Cloud Formation, Hyper-V, Docker, LXC, Vagrant and KVM. Hands on experience on Database, CI/CD/CM, Build Tools & Repositories, with exposure but not limited to Ruby on Rails, Django, Jenkins, Bamboo, ActiveMQ, RabbitMQ, ANT, Maven, MS Build, Gradle & Artifactory and Nexus. Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Knowledge on cloud platforms preferably AWS for creating scalable cost-effective solutions, effectively diagnose issues with with strong architecture design and troubleshooting skills. Certifications (Preferred): CCNP, Cisco Devnet, AWS certified Solution Architect –Associate, Terraform Associate, SDWAN Hands on experience with SDWAN e.g Versa, Cisco SDWAN Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

On-Site Hyderabad & Madurai Posted on 2025-02-05 Job Description We are looking for a skilled and experienced IT Network Engineer to join our dynamic IT team. The ideal candidate will have a strong background in designing, implementing, and maintaining complex network systems. As an IT Network Engineer, you will be responsible for the efficient operation of our network infrastructure, ensuring optimal performance, security, and scalability to meet business needs. Responsibilities Design, implement, and support complex network infrastructure (LAN, WAN, VPN, etc.). Configure, monitor, and maintain routers, switches, firewalls, and other network devices. Troubleshoot and resolve network issues in a timely manner, including performance optimization and connectivity issues. Collaborate with cross-functional teams to ensure seamless integration of network solutions with business systems. Perform network security management including firewall configuration, access control, and intrusion prevention. Conduct regular network performance assessments and implement necessary improvements. Manage network documentation, including diagrams, configurations, and change logs. Provide network support to users and resolve network-related queries. Stay up-to-date with industry trends and best practices for network management. Ensure compliance with relevant network security and regulatory standards. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 4-5 years of experience in network engineering, with hands-on experience in network design and troubleshooting. Strong expertise in network protocols (TCP/IP, DNS, DHCP, etc.). In-depth knowledge of routers, switches, firewalls, VPNs, and other network hardware. Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Wireshark). Proficiency in network security technologies (firewall configurations, VPNs, intrusion detection systems). Hands-on experience with cloud networking and SD-WAN is a plus. Strong problem-solving and analytical skills. Key Information Industry IT Consulting Work Experience 4 - 6 Years City Hyderabad & Madurai State/Province Telengana, Tamil Nadu Country India Zip/Postal Code

Job Summary/Objective Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement. Key Responsibilities & Duties (essential to the job) Key Responsibilities Major Incident Management Own and drive the end-to-end resolution of Major Incidents (P1/P2) across business-critical services. Act as a central point of contact and coordination during major incidents, leading both technical and functional teams. Lead Bridge Calls/War Rooms to ensure active participation and timely escalation to appropriate teams, vendors, or third parties. Ensure effective and timely communication with internal stakeholders, including senior leadership. Document incident timelines, impacts, recovery steps, and publish Major Incident Reports (MIR) or Post-Incident Reports (PIR). Continuously review and improve the Major Incident Management process, SLAs, and KPIs. Ensure accurate logging, categorization, prioritization, and updates of incidents in the ITSM tool. Track and report on major incident trends, patterns, and improvements. Problem Management Own and manage the Problem Management process in alignment with ITIL best practices. Proactively identify potential problems by analyzing incident trends, major incident records, and alerts. Conduct Root Cause Analysis (RCA) for high-impact and recurring incidents. Manage the lifecycle of all problems — from logging and investigation to resolution and closure. Create and maintain Known Error Records and Workarounds in the Knowledge Base. Collaborate with cross-functional technical teams to implement permanent fixes and service improvements. Ensure accurate documentation of problems and known errors in ITSM tools (e.g., ServiceNow, Samanage, BMC Remedy). Produce and distribute problem reports, dashboards, and metrics to support service improvement and decision-making. Collaborate with Major Incident Management to ensure RCA and corrective actions are implemented. IT Service Management (ITSM) and Process Governance Define and implement ITSM processes, standards, and methodologies across business lines. Identify and document integration points with other ITSM processes. Facilitate resolution of incidents and problems while providing visibility to leadership for prioritization. Partner with stakeholders to ensure ITIL-aligned processes are understood, followed, and continuously improved. Conduct periodic trainings and awareness sessions related to ITSM best practices. Maintain daily ownership and resolution of Service Management issues. Monitor and analyze service performance against SLAs; define and improve related metrics and KPIs. Support process performance reviews with stakeholders and lead initiatives for continuous improvement. Prepare and deliver reports on incident metrics, RCA outcomes, service requests, and SLA compliance. Perform ITSM audits and communicate findings to stakeholders. Lead and drive ITSM-related projects and initiatives to enhance service quality and process maturity. Education A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience, Skills and Key Competencies At least 6 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services. Must also be able to demonstrate the following skills and abilities: Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action. Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations. Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders. Comfortable working both independently and in a diverse team setting. Must-Have Skills These are essential for the candidate to perform the job effectively. ITIL v4 Foundation Certification (or higher) Strong communication and stakeholder management skills (especially under pressure) Experience managing Major Incidents (P1/P2) in a fast-paced environment Root Cause Analysis (RCA) using structured techniques (e.g., 5 Whys, Fishbone) Hands-on experience with ITSM tools (e.g., Jira Service Management; Samanage) Experience in Problem Management lifecycle — proactive and reactive Ability to lead bridge calls and coordinate across multiple teams Strong documentation skills (Post-Incident Reports, Problem Records, Known Errors) Previous experience in a global or 24x7 support environment Nice-to-Have Skills These give the candidate an edge or help them scale quickly in the role. Knowledge of Change and Release Management Experience with monitoring and alerting tools (e.g., Splunk, Dynatrace, SolarWinds) Familiarity with automation in incident/problem workflows Exposure to cloud environments (AWS, Azure, or hybrid) Experience in DevOps/Agile environments Special Position Requirements Must be able to read, write, understand, and fluently speak in the English language. Must be flexible and can work different shift hours as business needs require Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model What Makes Working at OEC Awesome? We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we’re even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the ‘Top 25 Safest Workplaces in India’ by KelpHR. OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law Show more Show less