987 Solarwinds Jobs - Page 28

Description Description This is a full-time position that requires strong experience and knowledge on Windows Servers, Azure technologies such as Entra ID, Storage accounts, App services etc with understanding of other clouds like AWS and GCP. T he Senior Systems Administrator will be responsible for configuring, deploying, monitoring and managing in Trinity’s Infrastructure hosted on Azure, AWS and GCP. Additionally, the Senior Systems Administrator will be responsible for ensuring the proper backup are in place of Infrastructure regardless of the platform. This position also includes the responsibility of vulnerability and patch management. The Senior Systems Administrator will be working directly with other departments of organization when and where needed. Technical Skills : Strong knowledge of Microsoft Windows operating systems. Strong experience with Azure cloud technologies such as (but not limited to) Azure Entra ID, App service, Databricks, Storage Account, Virtual Machine, Azure recovery services, networking components. Strong knowledge of Enterprise applications and SSO configurations. Knowledge of security tools management such as Zscaler, Sentinel One or any other. Strong experience in backup administration using tools such as Veeam Backup. Strong experience in monitoring tools such as SolarWinds, Logic Monitoring etc. Strong understanding of Networking protocols such as DNS, DHCP, TCP/IP, HTTP/HTTPS and SFTP. Strong knowledge of Patch management and vulnerability remediation. Should have knowledge of Automations using PowerShell scripting. Should be good in maintaining SOPs and documentation. Should be well versed with ITIL process and ticketing tool such as Service-Now. Technical Skills (Good to Have): Experience in Linux operating systems troubleshooting. Experience with SOC or other common IT regulatory standards. Experience with AWS/GCP cloud services. Experience in Office365 Administration and support Experience on GitHub Experience on Azure DevOps. Basic understanding of network management on Cisco switches and firewalls. Qualifications Education: B.E/BTech in Computer Science or related field Work Experience: 4 to 7 years of hands-on experience on system administration, network management, and security protocols on Azure cloud. The ideal candidate will have a proven track record of managing complex systems and ensuring their reliability, security, and performance. Show more Show less

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview: Responsible for actively managing enterprise-level customer accounts to position the value of SolarWinds' customer success programs. Creates a powerful customer experience, ensuring strong retention rates, product adoption, and customer advocacy. Engages with customers to obtain valuable feedback that will allow SolarWinds to create a stronger overall customer experience. Responsibilities: Act as the primary relationship holder and point of contact for SolarWinds throughout deployment and the entire customer journey. Work with customers who are identified as at risk and get them to a state of satisfaction. Maintain regular contact with assigned cases. Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impacting on retention rate, increasing product adoption, and ensuring customers act as advocates for SolarWinds. Recommend process changes to customer success leadership. Record customer details, profile data, and activities in CRM. Identify at-risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Anticipate potential issues within the customer base. Create action plans to resolve. Follow up with customers who provide csat/DSAT support surveys. Gather additional details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences. Manage ad hoc projects as determined by the manager May be required to assist the sales effort from a customer success point of view. Be the voice of the customer internally, providing feedback to all relevant departments. Qualifications: Strong written and verbal communicator Proficient in speaking English Advanced problem-solving skills Advanced Microsoft Suite skills CRM and or ERP experience (Salesforce.com, Netsuite.com, Gainsight) Solid technical acumen e.g., understanding of networks, software licensing. Proven experience consistently achieving goals, KPIs, and other measures. Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience. SaaS experience and ITSM background an assets. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Summary: This Mumbai-based role is responsible for driving end-to-end sales activities for strategic accounts in India. The successful candidate will proactively identify, engage, and acquire customers to help them leverage SolarWinds' full suite of Observability solutions. This role is pivotal in establishing and nurturing meaningful customer relationships. Responsibilities: Develop and execute account plans Manage existing customer expectations while expanding reach and depth into accounts Develop a pipeline by identifying a vital set of business drivers behind complex selling opportunities Establish strong relationships with the C-suite and decision makers in these strategic accounts Work with key channel partners to advance identified selling opportunities Lead end-to-end pursuit engagements with the key stakeholders Lead solution presentations and deliver compelling proposals to convey SolarWinds’ value proposition Ensure robust forecasting accuracy Identify trends and areas for improvement to serve customers better continually Provide insight and position SolarWinds’ Observability solutions into meaningful customer relationships Qualifications: Excellent sales track record 10+ years of sales experience Ability to execute on the plan and act with urgency Agile with a collaborative, curious, and inventive mindset Demonstrates high emotional intelligence, sound judgment, and makes thoughtful recommendations Understands customer focus and solutions Driven to help others Excellent verbal and written communication skills Knowledge of IT Operations management/performance management/Observability solutions is a plus SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

Network Operations Center (NOC) Manager at Zones LLC Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Network Operations Center (NOC) Manager plays a critical role within the organization, overseeing the planning, coordination, and management of staff and operations to maintain the stability and performance of the organizations infrastructure. This role provides strategic and technical leadership in all aspects of network operations. The NOC Manager is responsible for ensuring the health and maintenance of multiple environments and may be required to deliver hands-on technical support. In addition to managing daily operations, this role handles Tier 2 and Tier 3 escalation support and serves as the primary point of contact in the NOC for inquiries from senior leadership and other department managers. Work Location Requirement: This position is based onsite at our Bangalore office and requires the employee to be physically present five (5) days per week. Remote or hybrid work arrangements are not available for this role. What youll do as the Network Operations Center (NOC) Manager: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Lead and manage the NOC team, including hiring, training, scheduling, and performance management. Ensure continuous monitoring of networks, systems, and applications to maintain optimal performance and uptime. Develop and enforce standard operating procedures (SOPs) for incident response, escalation, and resolution. Respond to and manage Tier 2 and Tier 3 technical escalations, coordinating with internal teams and vendors as necessary. Act as the primary liaison between the NOC and senior leadership, providing regular updates and reporting on key metrics and incidents. Coordinate root cause analysis (RCA) for major incidents and implement preventive measures to reduce recurrence. Oversee shift coverage and on-call rotations to maintain 24x7 operational support. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Evaluate and implement monitoring tools, automation, and other technologies to improve efficiency and visibility. Maintain documentation for network operations, incident response, and technical procedures. What you will bring to the team: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 5 years of experience in network/system operations, including 2 years in a NOC management or supervisory role. Strong knowledge of networking concepts (TCP/IP, DNS, VPN, routing, switching, firewall and load balancing systems) as well as hands-on skills related to Voice, WAN, LAN, and Wireless systems. Hands-on experience with network and systems monitoring tools (e.g., SolarWinds, Nagios, Site24x7, Manage Engine). Proven experience managing high-availability environments and responding to critical incidents. Excellent leadership, communication, and problem-solving skills. Ability to work under pressure and in a 24x7 operational environment. Benefits: Zones offers a comprehensive Benefits package. While were committed to providing top-tier solutions, were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life, and Personal Accident Cover to handle the uncertainties of life, and a flexible leave policy to balance their work life. At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture. If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Show more Show less

It's fun to work at a company where people truly believe in what they are doing! Job Description: POSITION SUMMARY: This position is responsible for all aspects of network design, implementation, operation and support. This is a senior level position that will incorporate tactical response and strategic consideration. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides advanced technical expertise to maintain the stability and security of the company’s networked environment to include SD-WAN, Data Centers, LAN, WLAN and Firewalls. Works with business leadership on behalf of clients to ensure that requirements are understood and met Configures, tests, and maintains LAN/WAN equipments and related services Escalation Point and Subject Matter Expert for all network related problems Author and maintain comprehensive documentation for all implemented services Independently manages large enterprise projects to deliver value on time and within budget Provides technical oversight and design of hosted data center configurations and footprints Works with leadership to manage support and maintenance contracts Establishes and maintains relationships with key network and data center vendors QUALIFICATIONS: KNOWLEDGE/SKILL/ABILITY: An individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required: Advanced hands-on skills related to implementing and administrating enterprise network devices: Firewalls – Cisco ASA, Palo Alto and PFSense Load Balancers - F5 and HA Proxy Traffic shapers and QoS – Cisco Routers and SilverPeak Network Switches – Mellanox Cumulus, Cisco and Meraki Remote Access – Cisco AnyConnect, Zscaler and Global Protect Wireless Access Points – Cisco and Meraki Monitoring and Reporting – SolarWinds Network Tasks Automation – Ansible SD-WAN – SilverPeak Cloud Networking – Azure, AWS and Hybrid Cloud DNS - BIND A thorough understanding of available network and security technologies including cost, benefit, price, etc. A thorough understanding of hosted data center strategies (Converged and Hyper-converged infrastructure) and operational considerations Strong hands-on working knowledge of Linux (SUSE, Ubuntu, Cumulus, CENTOS, etc.) Education And Experience Bachelor’s Degree or equivalent technical certifications 10+ years of network engineering and administration mandatory Minimum 3 years in a Senior or Lead role SPECIAL REQUIREMENTS: Embraces both technical and process maturity in support of continuously available and secure solutions Advanced level of technical expertise Ability to prioritize and multitask effectively Project management and project leadership skills Motivated and decisive self-starter 24x7 on-call duties required Willingness to learn new technologies and maintain industry knowledge Excellent communication and interpersonal skills Embraces a team-oriented approach Ability to travel 10-20% If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview We are seeking a Senior Software Engineer to join our Full Stack Observability engineering organisation. This team will be responsible for reinventing observability in enterprises, reimagining, conceiving, and building solutions that apply intelligence to how our customers observe, act & automate all aspects of work. We develop and deliver a range of capabilities that together unleash the power of an observability solution across network, infrastructure, applications, data and business observability. We process several billions of data points a day, and design and build applications that provide our customers meaningful insights from their data and make them actionable in real-time. This will be ideal for you if you enjoy building modern cloud native platform services that are architected for high scale, reliability, security and performance, are adept at developing against upon requirements through delivery to impact customers on a global scale and are also able to upskill the engineering organisation by example. In this role, you will work with our cross functional teams to define solutions that leverage a data lake of telemetry data, build and execute on strategic product roadmaps, and design architectures to scale these solutions across our global customer base. Your Role: Become a scrum team member responsible for the Core parts of our highly scalable SolarWinds products. As a Senior Developer, you will work with product managers to design, review and develop new features and improve existing ones to make our customers happier. Also, you can have a broader impact on the practices used in the team and the whole department. To help in this way, we have many communities (DB, Security, Build, Automation, Agile, etc.) you can be part of based on your interests/preferences. Your Impact: You and your team will be responsible for the entire development process, from prototyping to development, testing, and deployment Implement micro-services and applications which continue to further extend our platform capabilities to offer differentiated full stack observability solutions You will be part of an agile team that writes code, tests it, and takes care of its high quality and maintenance We will be helping you, and you will be helping others to grow technical and soft skills You will cooperate with other teams in the international environment to ensure meeting the product and organisation goals You will be the team’s technical leader to implement features according to the design You will help guide the team to follow best practices and keep standards Participate in innovation time to build features for our customers and tools for our engineering teams Your Experience: Must have: Proven experience (7+ years) as a .NET Developer, with a strong track record of delivering high-quality software solutions Experience with front-end technologies (HTML, CSS, JavaScript) and any modern front-end frameworks (e.g., React, Angular) Be a good team player with a collaborative, curious, and innovative mindset Experience in building cloud native services/applications at scale, based on micro-services and event-driven architectures, with both relational, NoSQL & distributed databases In-depth knowledge of the Microsoft .NET framework, C#, ASP.NET, and related technologies Solid understanding of software development principles, design patterns, and best practices Experience working with one or more cloud platforms such as AWS, Azure, GCP, VMWare and/or Kubernetes Strong database skills, including experience with SQL Server databases Contain the ability and willingness to learn and apply new technologies Have the skills to develop clean and maintainable code and follow commonly used practices, e.g. unit/automation testing, secure product development, etc. Nice to have: Has exposure to Restful, Web API, WPF, WCF Services Solid understanding of REST & GraphQL Knowledge of Docker/Kubernetes, Micro Services and SaaS architecture Prior experience working in network monitoring domain is an added advantage Knowledge of CI/CD principles Experience in building scalable applications Note: We work in hybrid mode 3+2, at minimum of 3 days at the office and 2 days on home office. Location of our office is Smartworks Sargod Imperial, 93, Field Marshal Cariappa Rd, Bengaluru, Karnataka – 560025. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

Site Reliability Engineer - JD Location - Chennai and Hyderabad Key Responsibilities Experience - 9 to 14 Years Design, Implement and/or refine Service Management processes. (Monitoring, Incident, Problem, Capacity, Change & Releases and Service Level Management) Track system health, performance and reliability via monitoring, observability platforms, implement proactive alerting mechanisms to detect anomalies and respond swiftly to incidents. Act as a point of escalation for complex incidents, collaborating with senior engineers and management to ensure effective resolution. Establish and enforce change control and release management processes to ensure smooth and controlled deployment of system changes. Conduct post-incident analyses to identify root causes and implement actions to prevent recurrence and improve system resilience. Perform regular system testing to identify vulnerabilities and validate disaster recovery plans. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Integrate reliability practices into CI/CD pipelines to automate testing, quality assurance, and deployment processes. Foster a culture of collaboration between development and operations teams, promoting shared ownership and accountability for system reliability. Create sustainable systems and services through automation and uplifts. Balance feature development speed and reliability with well-defined service-level objectives Continuously evaluate and enhance system reliability, scalability and performance. Identify areas for improvement and implement solutions to optimize processes and reduce manual toil. Define, track, and monitor SLAs/ SLOs to measure and improve system reliability. Collaborate with cross-functional teams to ensure scalable and adequate resource allocations and optimize cost efficiency. Required Skills And Qualifications Bachelor’s degree (or equivalent) in computer science or related discipline Proven Process definition and Implementation experience, leveraging ITIL best practices Minimum ITIL V3 Intermediate / Expert certified - Mandatory Implementation experience of ITSM / ESM tools (e.g., SNOW, Remedy, JIRA) Strong DevSecOps skills with implementation experience – Foundation / Practitioner certification will be an advantage. Coding experience beyond simple scripts – Python, Java, C/C++ and JavaScript Knowledge of Linux/ Unix systems administration and troubleshooting skills Knowledge of relational and NoSQL databases and distributed storage systems Proficiency in database administration, query optimization, and data replication. Familiarity with Incident management and collaboration tools such as JIRA, PagerDuty, Slack, or ServiceNow. Expertise in performance monitoring and analysis tools such as New Relic, AppDynamics, or Datadog. Familiarity with configuration management tools like Ansible, Puppet, or Chef Knowledge of Observability (e.g, Dynatrace, SolarWinds) and monitoring systems (e.g., Prometheus, Nagios) and log management tools (e.g., ELK stack, Splunk). Strong analytical thinking and problem-solving abilities to identify patterns, troubleshoot issues, and propose effective solutions. Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Previous success in technical engineering Show more Show less

Job Purpose As a Network Implementation L3 member of the NOC team you will be responsible for providing Design and Implementation of Network devices. This role typically involves advanced-level responsibilities and expertise in managing and enhancing the network infrastructure. The ideal candidate will be high-level technical guidance and support across multiple vendor products, emphasizing networking and system administration. A robust comprehension of Routing & Switching administration, networking, and virtualization is crucial Job Location Chennai/Mumbai Roles & Responsibilities Should be Good in Network Implementation, Mandatory certifications: CCIE or equivalent Previous experience in Cisco or Juniper L3 TAC Support engineers is highly preferred. Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem-solving approach. Being able to understand needs and create fitting network designs is a key part of this role. Hands-on experience in managing Enterprise/Data Centre LAN/WAN Infrastructure and performing day-to-day Network operations activities. Experience with routing protocols (OSPF, ISIS, BGP) Managing Arista/Juniper/Cisco devices, troubleshooting and supporting complex LAN networks. Design and implement business solutions using common network equipment, Including SDWAN and MPLS technologies understanding. Monitor and diagnose performance issues, collaborating with third-party support/service vendors to ensure network operational stability Excellent team player with the ability to develop and present technical material. Respond to network alerts, hardware malfunctions, and diagnose/troubleshoot network issues. Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development. Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact. Provide second- or third-line network level support for Routing Protocols to Customers, Partners, account teams and other internal technical support teams. Create Standard Operating Procedures for Operations and update knowledge base articles. Familiarity with network analysis tools like Infra On, SolarWinds, Nagios, Checkmk, and Splunk. Preferably skilled in Linux/Unix and proficient in coding languages EDUCATIONAL QUALIFICATIONS: (degree, training, and certification required) BE/B-Tech or equivalent with Computer Science/IT or Electronics & Communication Certification Required Cisco Certified Internetwork Expert (CCIE) Cisco Certified Design Expert (CCDE) Cisco Certified Network Professional in Routing & Switching (CCNP – R&S) Juniper Certified Datacenter Expert (JNCIE-DC) Enterprise Routing and Switching, Expert (JNCIE-ENT) Certified Information Systems Security Professional (CISSP) Relevant Experience 12+ years of Network implementation & working experience encompassing LAN (wired & wireless), WAN, Network, server, Storage, and Backup environments. Primarily provide technical support for Cisco/Juniper/Arist Products that could include Apstra, Paragon, Junos Space. Implementation level understanding on Protocols such as IS-IS/OSPF, BGP, MPLS, Traffic Engineering, EVPN. Good understanding of TCP/IP stack, MPLS, SDWAN, WAN, LAN and IPV4 & IPV6 knowledge is must. Mandatory CCIE & having very good knowledge of Spine & Leaf (CLOS Architecture) Competence in Routing protocols such as BGP, OSPF, IS-IS, and EIGRP, along with experience in working with leading router and switch series from Juniper, Arista, and Cisco. Working/Hands-on on multivendor OEMs such as Cisco Nexus, Juniper, and Arista Having experience on understanding network telemetry protocols like IPFIX/sflow/Netflow, SNMP Preferred candidate with past working experience in Service Provider/Large scale networks Expertise in trouble shooting complex Network Security related issues. Preferred Deep understanding of TCP/IP, Routing, and Switching fundamentals will be preferred. Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment. Proficient in Switch technologies including STP, RSTP, MST, VXLAN and vPC, and familiarity with prominent switch series from Arista, Cisco, and Juniper. Experience with Wireless networks including Cisco and Aruba unified architectures. Familiarity with WAN Optimizers such as Riverbed Steelhead and Cisco WaaS. Proficiency in Network Monitoring Tools like InfraOn, Cisco Prime, SolarWinds, Wireshark, iperf/jperf, Knowledgeable in Load balancers: F5 LTM, F5 GTM/DNS, or Citrix NetScaler ADC. Excellent verbal and written communication skills, strong organizational abilities, and adeptness in prioritizing a dynamic workload to meet business demands. Experience with helpdesk software systems like Jira, Remedy, or ServiceNow. Experience in monitoring server (Physical/Virtual) and application availability and performance, as well as Health checks and Performance Monitoring for Databases and Storage. Hands-on experience with Linux/Unix OS, Storage, Backup Tools, and a range of professional certifications like ITIL, Azure, AWS, VCP, CCNA, CCNP, CISA, AWS, and Red Hat System Administration is an added advantage. Customer facing experience is mandatory. Good communication skills and ability to convince and build social relationship. Show more Show less

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Essential Duties And Responsibilities Experience working in large Azure environments, spanning multiple accounts/subscriptions, availability zones, and regions. Exposure to Azure IaaS & PaaS Services, experience in migration of workloads to cloud and understanding of Azure native services and disk pooling. Experience in managing SQL Server 2008, 2012, 2014 ,2016 and 2019 as well as sun setting older databases/versions. Experience to configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Experience in troubleshooting and resolving database integrity issues, blocking and deadlocking issues, replication mirroring and log shipping issues, connectivity issues etc. Experience in Performance Tuning, Query Optimization, using SQL Server monitoring utilities such as Spotlight (preferred), Redgate, IDERA or SolarWinds SentryOne. Ability to detect/ troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention. Good Experience in backups, restores, recovery models, database shrink operations, DBCC commands. Experience with Always On design, Availability groups, replication, log shipping, mirroring and storage replication technologies Experience in indexes, index management, integrity checks, configuration, patching Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system procs) Solid acquaintance with windows server, security delegation, SPNs, storage components Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end. Experience with designing DR plans while satisfying SLA requirements and conducting Disaster recovery tests. Designing/Recommending database alerts for monitoring database availability and performance. Ability to work with internal and external auditors on PCI compliance audits. Ability to accurately monitor environments, resolve issues, and plan capacity improvements. Refine and automate regular processes, track issues, and document changes. Highly self-motivated and excellent time management skills. Strong interpersonal and communication skills. Core Competencies And Skills Excellent planning, organizational, innovation and initiative skills. Ability to work independently as well as with a team of onshore and offshore resources. Team player and acts both as a player and as mentor. Superior knowledge in administering MS SQL Server. Education Bachelor's degree in Computer Science or equivalent degree/experience and relevant working experience. Experience Minimum 5-10 years of experience as MS SQL database administrator. Hands-on experience with MS SQL Server 2008 R2, 2012, 2014, 2016 and 2019 required. Experience with Azure SQL in a multi-region configuration Expertise Microsoft SQL Server on VM, Azure SQL Managed Instance, Azure SQL. Success criteria and performance measures Demonstrates collaboration with multiple teams for successful solutions. Adheres to standards and guidelines. Continually monitors creative product to ensure it conforms to the existing environments. Flexible work hours and provide 24x7 support for critical production systems. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

Position : L2 Network Engineer Location : Solan, Himachal Pradesh Salary : 30K to 40K Per Month Experience : 2-4 years of experience in network support or operations, preferably within a NOC or similar environment. Shift : Rotational Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Proficiency in networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS) and hands-on experience with Cisco devices (routers, switches, firewalls, etc.). Job Description: An L2 Network Engineer in a Network Operations Centre (NOC) is responsible for providing intermediate-level network support, monitoring, and troubleshooting for network infrastructure. This role typically involves handling more complex network issues that are escalated from Level 1 engineers, performing root cause analysis, and working on network performance optimization. The engineer will ensure the continuous uptime of network services and collaborate with other teams for major issues and upgrades. Roles & Responsibilities: 1. Incident Management & Troubleshooting: Handle and resolve escalated network issues from L1 engineers, performing deeper analysis and resolution of network problems, including connectivity, routing, and switching issues. Perform root cause analysis for network outages, slowdowns, and other network anomalies. Use advanced network diagnostic tools to identify, resolve, and prevent reoccurrence of network-related issues (e.g., Wireshark, SolarWinds, Cisco Prime). 2. Network Monitoring & Performance Optimization: Continuously monitor network performance and availability using network monitoring tools (e.g., PRTG, SolarWinds, Cisco Prime, Nagios). Analyze traffic patterns, bandwidth utilization, and latency, and take proactive steps to optimize the network performance. Identify and resolve network bottlenecks, ensuring smooth data flow across the network infrastructure. 3. Configuration & Change Management: Assist in the configuration and deployment of network hardware (routers, switches, firewalls, and wireless devices). Implement network configuration changes as per operational requirements and design specifications, ensuring minimal impact on network performance. Work with senior engineers to perform network upgrades, patches, and firmware updates to keep the network secure and up-to-date. 4. Escalation & Collaboration: Act as the escalation point for L1 engineers when they are unable to resolve issues. Work closely with other teams such as security, systems, and application support to ensure seamless network operations. Collaborate with vendors and third-party support teams when necessary to troubleshoot and resolve issues. 5. Documentation & Reporting: Maintain accurate documentation of network issues, solutions, and troubleshooting steps for future reference. Provide detailed reports on network performance, incidents, and resolutions to management. Create and maintain standard operating procedures (SOPs) for common network issues and tasks. 6. Network Security: Monitor and enforce network security protocols to prevent unauthorized access and ensure data integrity. Assist with configuring and maintaining firewalls, VPNs, and other security measures to safeguard the network. Help investigate network security incidents and collaborate with the security team to mitigate risks. 7. Backup and Disaster Recovery: Assist in ensuring network redundancy and backup configurations are in place. Participate in the creation and testing of network disaster recovery plans and ensure the network infrastructure is resilient to outages. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Total Work: 4 years (Preferred) Network Operations: 3 years (Preferred) Work Location: In person

Position: Helpdesk Technician – Network Support Location : Solan, Himachal Pradesh Salary : 18K to 20K Per Month Experience : 1–3 years in a technical support/helpdesk environment. Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Basic understanding of TCP/IP, DNS, DHCP, SNMP, and routing/switching. Experience with monitoring tools (SolarWinds, Zabbix, PRTG, or similar). Shift : Rotational Job Description: We are seeking a detail-oriented and technically skilled Helpdesk Technician with NMS experience to support our IT infrastructure and monitor network performance. The ideal candidate will respond to user-reported issues, proactively monitor network systems using NMS tools, and escalate incidents as needed to ensure uninterrupted network operations. Roles & Responsibilities: Help Desk Support: Serve as the first point of contact for internal/external users experiencing technical or network-related issues. Log, track, and resolve incidents and service requests via the IT ticketing system. Provide support for LAN/WAN connectivity, wireless access, VPN, and VoIP systems. NMS Monitoring: Use NMS tools (e.g., SolarWinds, Nagios, PRTG, Zabbix) to monitor network performance, availability, and alerts. Acknowledge, investigate, and escalate network alarms and outages as needed. Maintain and update network dashboards and reports. Troubleshooting & Diagnostics: Perform basic troubleshooting (e.g., ping, traceroute, port checks). Work with other teams to identify root causes of network-related issues. Documentation & Reporting: Document known issues and solutions in a knowledge base. Assist in maintaining up-to-date network diagrams and documentation. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: Total Work: 2 years (Preferred) Technical support: 1 year (Preferred) Network Management System Tools: 1 year (Preferred) Work Location: In person

Position : Network Operations Manager Location : Solan, Himachal Pradesh Salary : 65K to 75K Per Month Experience : 5+ years of experience in NOC management or network engineering. Qualification : Diploma / Bachelor's (IT/Computer Science) Job Description: The Network Operations Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre (NOC), ensuring the efficient monitoring, management, and maintenance of network infrastructure. This role is crucial in ensuring that network performance is optimal, issues are promptly identified and resolved, and that the team is effectively led and trained. The NOC Manager plays a strategic role in implementing processes, managing staff, and collaborating with other departments to ensure seamless network operations and minimize downtime. Roles & Responsibilities: 1. Team Leadership and Management: Lead and supervise the NOC team (L1, L2, L3 engineers), providing direction and support. Allocate tasks and resources to ensure that NOC operations run smoothly and efficiently. Monitor performance, provide feedback, and conduct regular evaluations for NOC engineers. Establish clear performance goals and KPIs for NOC team members and track their progress. Conduct training and development programs to improve team skills and knowledge. 2. Network Monitoring and Incident Management: Oversee 24/7 network monitoring to ensure the availability and performance of all critical network infrastructure (routers, switches, firewalls, VPNs, etc.). Ensure prompt response and resolution to network outages, incidents, and service disruptions, ensuring that issues are escalated to the right resources when necessary. Coordinate and manage the resolution of critical incidents, ensuring that any disruptions are handled quickly with minimal downtime. Implement network monitoring tools and ensure the team is proficient in using them (e.g., SolarWinds, PRTG, Cisco Prime, Nagios). 3. Network Performance and Optimization: Develop strategies and initiatives to optimize network performance, including network traffic analysis, bandwidth utilization, and latency management. Analyse and report on network performance trends, identifying and mitigating potential bottlenecks. Work with network engineers to implement improvements and optimize network uptime and efficiency. 4. Process Improvement and Documentation: Establish, review, and enforce Standard Operating Procedures (SOPs) for all NOC activities to ensure consistent and high-quality service delivery. Develop and maintain documentation related to network topology, incidents, resolutions, and preventive measures. Continuously assess and refine internal processes for incident management, escalation protocols, and reporting to ensure efficiency and best practices. Develop and manage escalation paths for incidents, ensuring timely and accurate resolutions. 5. Collaboration and Communication: Act as the primary point of contact for cross-functional teams (IT, security, development, and business units) regarding network issues, updates, and strategic initiatives. Communicate network status and issues to senior management, including regular reports on uptime, incident response, and improvements. Collaborate with other teams to ensure network security, availability, and to implement any required changes or upgrades to the network infrastructure. 6. Security Oversight: Ensure the implementation of network security policies and procedures to protect against unauthorized access, attacks, and vulnerabilities. Work with the security team to identify, mitigate, and respond to security incidents, including DDoS attacks, breaches, or data compromises. Oversee and ensure the maintenance of secure network configurations for all devices. 7. Disaster Recovery and Business Continuity: Develop and test disaster recovery and business continuity plans for network infrastructure. Ensure that network systems are backed up and can be quickly restored in the event of a failure or disaster. Lead efforts to ensure high network availability and uptime through redundancy and failover strategies. 8. Vendor and Third-Party Management: Manage relationships with vendors and third-party providers for network hardware, software, and support services. Ensure timely procurement and replacement of network equipment, and manage warranties and service agreements. 9. Reporting and Analytics: Generate and present detailed reports on network performance, uptime, incidents, and resolutions to senior management. Provide actionable insights into network trends and potential areas for improvement, focusing on capacity planning and future growth. Job Type: Full-time Pay: ₹65,000.00 - ₹85,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Total Work: 7 years (Preferred) Network Engineer: 5 years (Preferred) Work Location: In person

Company Description Terralogic is a prominent IT service provider company in Bengaluru, emphasizing technology services for the connected world. With a focus on stability, productivity, and customer satisfaction, we offer a wide range of technical skills and domain expertise to meet our customer's roadmap and business needs. Our goal is to deliver world-class successes through long-lasting partnerships and optimized value solutions. Work location address : Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068. Role: NOC Engineer Experience: 1 to 3 years Job Summary: The NOC Engineer is responsible for monitoring, maintaining, and supporting the network and infrastructure systems in a 24x7 Network Operations Center environment. This role ensures system availability, performance, and reliability while troubleshooting issues and escalating as needed to ensure minimal downtime and swift resolution. Key Responsibilities: Monitor network, systems, and infrastructure using NOC tools and dashboards. Respond to alerts and incidents promptly, ensuring resolution within SLAs. Troubleshoot network and system issues, escalating to L2/L3 teams when necessary. Perform routine maintenance tasks such as patching, backups, and health checks. Document incidents, root cause analysis, and actions taken in the ticketing system. Coordinate with ISPs, vendors, and other support teams for issue resolution. Follow standard operating procedures (SOPs) and create/update documentation as needed. Maintain shift handover notes and reports. Participate in 24x7 shift rotations, including nights, weekends, and holidays. Required Technical Skill Set: Bachelor’s degree in computer science, Information Technology, or related field. 1-3 years of experience in network/system monitoring or support roles. Knowledge of TCP/IP, DNS, DHCP, routing, switching, firewalls, and VPNs. Experience with monitoring tools like Nagios, Zabbix, SolarWinds, PRTG, or similar. Familiarity with Linux and Windows operating systems. Good problem-solving and communication skills. Ability to work in a fast-paced, shift-based environment. Nice to Have: Industry certifications such as CCNA, NCA, NCP, Microsoft MCP. Experience with cloud environments (AWS, Azure, GCP). Familiarity with ITIL practices and ticketing systems like ServiceNow, JIRA, or Remedy. Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid time off Provident Fund Schedule: Rotational shift Application Question(s): Are you flexible working in the 24*7 shifts with 5 days a week work schedule? Please mention your notice period Experience: NOC: 1 year (Required) Cloud infrastructure: 1 year (Preferred) License/Certification: CCNA or NCA or MCP (Preferred) Work Location: In person Expected Start Date: 20/06/2025

Position : Network Operations Manager Location : Solan, Himachal Pradesh Salary : 65K to 75K Per Month Experience : 5+ years of experience in NOC management or network engineering. Qualification : Diploma / Bachelor's (IT/Computer Science) Job Description: The Network Operations Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre (NOC), ensuring the efficient monitoring, management, and maintenance of network infrastructure. This role is crucial in ensuring that network performance is optimal, issues are promptly identified and resolved, and that the team is effectively led and trained. The NOC Manager plays a strategic role in implementing processes, managing staff, and collaborating with other departments to ensure seamless network operations and minimize downtime. Roles & Responsibilities: 1. Team Leadership and Management: Lead and supervise the NOC team (L1, L2, L3 engineers), providing direction and support. Allocate tasks and resources to ensure that NOC operations run smoothly and efficiently. Monitor performance, provide feedback, and conduct regular evaluations for NOC engineers. Establish clear performance goals and KPIs for NOC team members and track their progress. Conduct training and development programs to improve team skills and knowledge. 2. Network Monitoring and Incident Management: Oversee 24/7 network monitoring to ensure the availability and performance of all critical network infrastructure (routers, switches, firewalls, VPNs, etc.). Ensure prompt response and resolution to network outages, incidents, and service disruptions, ensuring that issues are escalated to the right resources when necessary. Coordinate and manage the resolution of critical incidents, ensuring that any disruptions are handled quickly with minimal downtime. Implement network monitoring tools and ensure the team is proficient in using them (e.g., SolarWinds, PRTG, Cisco Prime, Nagios). 3. Network Performance and Optimization: Develop strategies and initiatives to optimize network performance, including network traffic analysis, bandwidth utilization, and latency management. Analyse and report on network performance trends, identifying and mitigating potential bottlenecks. Work with network engineers to implement improvements and optimize network uptime and efficiency. 4. Process Improvement and Documentation: Establish, review, and enforce Standard Operating Procedures (SOPs) for all NOC activities to ensure consistent and high-quality service delivery. Develop and maintain documentation related to network topology, incidents, resolutions, and preventive measures. Continuously assess and refine internal processes for incident management, escalation protocols, and reporting to ensure efficiency and best practices. Develop and manage escalation paths for incidents, ensuring timely and accurate resolutions. 5. Collaboration and Communication: Act as the primary point of contact for cross-functional teams (IT, security, development, and business units) regarding network issues, updates, and strategic initiatives. Communicate network status and issues to senior management, including regular reports on uptime, incident response, and improvements. Collaborate with other teams to ensure network security, availability, and to implement any required changes or upgrades to the network infrastructure. 6. Security Oversight: Ensure the implementation of network security policies and procedures to protect against unauthorized access, attacks, and vulnerabilities. Work with the security team to identify, mitigate, and respond to security incidents, including DDoS attacks, breaches, or data compromises. Oversee and ensure the maintenance of secure network configurations for all devices. 7. Disaster Recovery and Business Continuity: Develop and test disaster recovery and business continuity plans for network infrastructure. Ensure that network systems are backed up and can be quickly restored in the event of a failure or disaster. Lead efforts to ensure high network availability and uptime through redundancy and failover strategies. 8. Vendor and Third-Party Management: Manage relationships with vendors and third-party providers for network hardware, software, and support services. Ensure timely procurement and replacement of network equipment, and manage warranties and service agreements. 9. Reporting and Analytics: Generate and present detailed reports on network performance, uptime, incidents, and resolutions to senior management. Provide actionable insights into network trends and potential areas for improvement, focusing on capacity planning and future growth. Job Type: Full-time Pay: ₹65,000.00 - ₹85,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Total Work: 7 years (Preferred) Network Engineer: 5 years (Preferred) Work Location: In person

Role Purpose Responsible for the installation, configuration, maintenance and support of Networks, Telecoms, and Secured Internet Infrastructure. Reports to Technical Manager – Networks, Mumbai. Scope Working across Travelex worldwide. Ready to work in shifts. Technology Experience in Checkpoint Firewall Experience in routing/switching - cisco Experience in Wireless LAN - Meraki/or any preffered technology Experience in Loadbalancer - A10/or any preffered technology. Basic understanding of AWS. Monitoring tool (Solarwinds) Essential QUALIFICATIONS & EXPERIENCE: Ability to resolve 1st & 2nd level Network & Telecoms infrastructure support calls Full understanding of fundamental concepts in Network Infrastructure, Internet and Firewalls, Routing & Switching, Loadbalancer, monitoring tools, t-shooting skills, Voice communications. Experience in Wireless LAN technology Good hands on debugging logs Basic understanding of AWS. Minimum 4 to 6 years of total IT experience with at least 4 years in Networking. Must have a broad knowledge in the following areas of technology; Networks / telecommunications; desktops / servers / mid-range computing; messaging / Internet (e-); enterprise management systems; data management Diploma or higher in Engineering Desirable Experience of setup, support & troubleshooting in LAN, WAN, checkpoint Firewalls and Internet infrastructure. Experience in Wireless LAN technology Well versed with the WEB environments in Data Centers. Awareness of products such as Layer 3 Switches, Load-balancers, Firewalls, Wi-Fi, Solar-winds or similar monitoring systems. Familiarity with IT Security issues and Business Continuity Management. Familiarity with the support and monitoring of a large Wide Area Network. Show more Show less

Position : L2 Network Engineer Location : Solan, Himachal Pradesh Salary : 30K to 40K Per Month Experience : 2-4 years of experience in network support or operations, preferably within a NOC or similar environment. Shift : Rotational Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Proficiency in networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS) and hands-on experience with Cisco devices (routers, switches, firewalls, etc.). Job Description: An L2 Network Engineer in a Network Operations Centre (NOC) is responsible for providing intermediate-level network support, monitoring, and troubleshooting for network infrastructure. This role typically involves handling more complex network issues that are escalated from Level 1 engineers, performing root cause analysis, and working on network performance optimization. The engineer will ensure the continuous uptime of network services and collaborate with other teams for major issues and upgrades. Roles & Responsibilities: 1. Incident Management & Troubleshooting: Handle and resolve escalated network issues from L1 engineers, performing deeper analysis and resolution of network problems, including connectivity, routing, and switching issues. Perform root cause analysis for network outages, slowdowns, and other network anomalies. Use advanced network diagnostic tools to identify, resolve, and prevent reoccurrence of network-related issues (e.g., Wireshark, SolarWinds, Cisco Prime). 2. Network Monitoring & Performance Optimization: Continuously monitor network performance and availability using network monitoring tools (e.g., PRTG, SolarWinds, Cisco Prime, Nagios). Analyze traffic patterns, bandwidth utilization, and latency, and take proactive steps to optimize the network performance. Identify and resolve network bottlenecks, ensuring smooth data flow across the network infrastructure. 3. Configuration & Change Management: Assist in the configuration and deployment of network hardware (routers, switches, firewalls, and wireless devices). Implement network configuration changes as per operational requirements and design specifications, ensuring minimal impact on network performance. Work with senior engineers to perform network upgrades, patches, and firmware updates to keep the network secure and up-to-date. 4. Escalation & Collaboration: Act as the escalation point for L1 engineers when they are unable to resolve issues. Work closely with other teams such as security, systems, and application support to ensure seamless network operations. Collaborate with vendors and third-party support teams when necessary to troubleshoot and resolve issues. 5. Documentation & Reporting: Maintain accurate documentation of network issues, solutions, and troubleshooting steps for future reference. Provide detailed reports on network performance, incidents, and resolutions to management. Create and maintain standard operating procedures (SOPs) for common network issues and tasks. 6. Network Security: Monitor and enforce network security protocols to prevent unauthorized access and ensure data integrity. Assist with configuring and maintaining firewalls, VPNs, and other security measures to safeguard the network. Help investigate network security incidents and collaborate with the security team to mitigate risks. 7. Backup and Disaster Recovery: Assist in ensuring network redundancy and backup configurations are in place. Participate in the creation and testing of network disaster recovery plans and ensure the network infrastructure is resilient to outages. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Total Work: 4 years (Preferred) Network Operations: 3 years (Preferred) Work Location: In person

Position: Helpdesk Technician – Network Support Location : Solan, Himachal Pradesh Salary : 18K to 20K Per Month Experience : 1–3 years in a technical support/helpdesk environment. Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Basic understanding of TCP/IP, DNS, DHCP, SNMP, and routing/switching. Experience with monitoring tools (SolarWinds, Zabbix, PRTG, or similar). Shift : Rotational Job Description: We are seeking a detail-oriented and technically skilled Helpdesk Technician with NMS experience to support our IT infrastructure and monitor network performance. The ideal candidate will respond to user-reported issues, proactively monitor network systems using NMS tools, and escalate incidents as needed to ensure uninterrupted network operations. Roles & Responsibilities: Help Desk Support: Serve as the first point of contact for internal/external users experiencing technical or network-related issues. Log, track, and resolve incidents and service requests via the IT ticketing system. Provide support for LAN/WAN connectivity, wireless access, VPN, and VoIP systems. NMS Monitoring: Use NMS tools (e.g., SolarWinds, Nagios, PRTG, Zabbix) to monitor network performance, availability, and alerts. Acknowledge, investigate, and escalate network alarms and outages as needed. Maintain and update network dashboards and reports. Troubleshooting & Diagnostics: Perform basic troubleshooting (e.g., ping, traceroute, port checks). Work with other teams to identify root causes of network-related issues. Documentation & Reporting: Document known issues and solutions in a knowledge base. Assist in maintaining up-to-date network diagrams and documentation. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: Total Work: 2 years (Preferred) Technical support: 1 year (Preferred) Network Management System Tools: 1 year (Preferred) Work Location: In person

Key Responsibilities: • Monitor ISP network infrastructure, including routers, switches, servers, and transmission systems, using NMS tools. • Respond to network alerts, alarms, and incidents; perform first-line troubleshooting and escalation as needed. • Perform basic configuration and maintenance of network devices (Cisco, Juniper, MikroTik, etc.). • Troubleshoot issues related to Internet connectivity, DNS, routing (BGP/OSPF), and IP management. • Coordinate with field engineers and third-party vendors to resolve faults. • Maintain and update detailed technical documentation (network diagrams, SOPs, shift handover reports). • Escalate critical incidents promptly to the senior engineers/management team. • Participate in root cause analysis (RCA) and continuous improvement processes. • Provide technical support to internal teams and assist in customer service escalations. • Ensure compliance with SLA commitments for uptime and support resolution. • Work in 24/7 rotational shifts, including night, weekend, and holiday coverage. Experience: • 1–2years of experience in NOC, network support, or ISP technical operations. Technical Skills: • Solid understanding of TCP/IP, DNS, DHCP, LAN, WAN, MPLS, VPNs. • Hands-on experience with Cisco/Juniper routers, switches, and firewalls. • Knowledge of routing protocols like BGP, OSPF. • Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, Nagios, PRTG). • Basic Linux server administration skills (preferred). • Knowledge of Fiber, xDSL, GPON technologies is a plus.

Company Description Terralogic is a prominent IT service provider company in Bengaluru, emphasizing technology services for the connected world. With a focus on stability, productivity, and customer satisfaction, we offer a wide range of technical skills and domain expertise to meet our customer's roadmap and business needs. Our goal is to deliver world-class successes through long-lasting partnerships and optimized value solutions. Work location address : Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068. Role: NOC Engineer Experience: 1 to 3 years Job Summary: The NOC Engineer is responsible for monitoring, maintaining, and supporting the network and infrastructure systems in a 24x7 Network Operations Center environment. This role ensures system availability, performance, and reliability while troubleshooting issues and escalating as needed to ensure minimal downtime and swift resolution. Key Responsibilities: Monitor network, systems, and infrastructure using NOC tools and dashboards. Respond to alerts and incidents promptly, ensuring resolution within SLAs. Troubleshoot network and system issues, escalating to L2/L3 teams when necessary. Perform routine maintenance tasks such as patching, backups, and health checks. Document incidents, root cause analysis, and actions taken in the ticketing system. Coordinate with ISPs, vendors, and other support teams for issue resolution. Follow standard operating procedures (SOPs) and create/update documentation as needed. Maintain shift handover notes and reports. Participate in 24x7 shift rotations, including nights, weekends, and holidays. Required Technical Skill Set: Bachelor’s degree in computer science, Information Technology, or related field. 1-3 years of experience in network/system monitoring or support roles. Knowledge of TCP/IP, DNS, DHCP, routing, switching, firewalls, and VPNs. Experience with monitoring tools like Nagios, Zabbix, SolarWinds, PRTG, or similar. Familiarity with Linux and Windows operating systems. Good problem-solving and communication skills. Ability to work in a fast-paced, shift-based environment. Nice to Have: Industry certifications such as CCNA, NCA, NCP, Microsoft MCP. Experience with cloud environments (AWS, Azure, GCP). Familiarity with ITIL practices and ticketing systems like ServiceNow, JIRA, or Remedy. Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid time off Provident Fund Schedule: Rotational shift Application Question(s): Are you flexible working in the 24*7 shifts with 5 days a week work schedule? Please mention your notice period Experience: NOC: 1 year (Required) Cloud infrastructure: 1 year (Preferred) License/Certification: CCNA or NCA or MCP (Preferred) Work Location: In person Expected Start Date: 20/06/2025

Role : L2 Support Engineer ( cloud & NOC) Experience : 5 - 7 Years Location : PUNE Job Description Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy, and Ivantic Service Management. Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). Preferred Certifications ITIL Intermediate or Practitioner (Operations or Service Management Track). CompTIA Network+, Microsoft AZ-104/AWS SysOps/Red Hat Certified Engineer (RHCE). Preferred Qualifications BS degree in Computer Science or Engineering or equivalent experience Roles And Responsibilities Own high-severity and escalated incidents across network, server, application, and middleware layers. Lead RCA (Root Cause Analysis) efforts for recurring issues using logs, dashboards, and correlation tools (e.g., Splunk, SolarWinds). Troubleshoot application-level issues (e.g., API failures, integration errors, service restarts) in coordination with App Support teams. Perform log analysis and monitor application health metrics using tools like SolarWinds, Kibana, or Grafana. Automate alert correlation, ticket enrichment, and remediation using scripting (Python, Bash, or PowerShell). Coach and mentor L1 staff, and review SOPs/runbooks for operational excellence. Ensure accurate and timely documentation of incidents, resolutions, and changes in the ITSM system. Show more Show less

Job Title: Network Engineer (L3 - CCIE Level) Location: Remote (India) Contract Duration: 3 Months (with possible extension) Start Date: [Insert Start Date] Type: Contract (Remote) Job Description: We are seeking a highly skilled and experienced L3 Network Engineer (CCIE-level) to join our team for a 3-month contract engagement. The ideal candidate will have extensive hands-on experience in complex enterprise network environments and possess in-depth knowledge of routing, switching, firewall technologies, and network security. Key Responsibilities: Lead L3 support for critical network operations, ensuring 24/7 availability of enterprise infrastructure. Perform advanced troubleshooting and root cause analysis for complex network incidents. Design, configure, and implement LAN/WAN architectures and security protocols. Collaborate with internal IT teams and third-party vendors on network projects and escalations. Analyze network performance issues and provide optimization recommendations. Ensure compliance with enterprise network security policies and best practices. Prepare detailed technical documentation, including network diagrams, configuration standards, and operational procedures. Mentor and guide L2/L1 support engineers as required. Required Skills & Qualifications: CCIE Certification (Mandatory) – Routing & Switching or Enterprise Infrastructure. Minimum 8–10 years of experience in networking roles, with at least 3 years in an L3 or senior-level position. Expertise in Cisco networking technologies (routers, switches, firewalls, VPNs). Strong knowledge of dynamic routing protocols (BGP, OSPF, EIGRP). Experience with firewall platforms (Cisco ASA/FTD, Palo Alto, Fortinet – any combination). Familiarity with SD-WAN, MPLS, QoS, and network segmentation. Good understanding of network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). Strong communication and documentation skills. Ability to work independently in a remote environment and manage priorities effectively. Show more Show less