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Description
Role Description Job Description: We are seeking a highly skilled and detail-oriented IT Infrastructure Monitoring & NOC Operations Specialist to support and manage enterprise-level monitoring solutions, lead incident response efforts, and ensure the availability and performance of critical IT systems. The ideal candidate will bring deep technical expertise, a proactive mindset, and a commitment to operational excellence. Key Responsibilities Develop, maintain, and enhance enterprise-wide frameworks for monitoring applications, servers, and services. Install, configure, upgrade, and maintain monitoring tools such as SCOM, CA UIM, SolarWinds, Nagios, LogicMonitor, and associated hardware. Lead complex troubleshooting initiatives and perform root cause analysis for major incidents. Automate routine monitoring tasks and operational processes to improve efficiency. Maintain comprehensive and up-to-date documentation for systems and monitoring procedures across multiple teams. Evaluate, recommend, and implement new monitoring architectures, systems, and tools. Collaborate with vendors to manage service packs, patches, and updates to ensure system security and optimal performance. Oversee NOC (Network Operations Center) operations, ensuring adherence to internal processes, procedures, and SLAs. Effectively manage priorities and deadlines in a dynamic environment while contributing ideas for continuous improvement. Technical Skills & Competencies Expertise in administration, integration, and optimization of enterprise monitoring tools. Experience integrating monitoring events into broader network management ecosystems (e.g., SolarWinds, SCOM). Ability to create custom reports and dashboards on system availability and performance as per stakeholder requirements. Strong command of Windows and Linux operating systems, including core system administration and scripting. Solid understanding of network protocols, routing, switching, and infrastructure topologies. Proficiency in performance monitoring, debugging, and enterprise-level ing and reporting. Experience working in high-availability, SLA-driven environments. Familiarity with designing and supporting distributed systems to meet reliability and scalability objectives. Soft Skills & Attributes Strong analytical and problem-solving skills with a keen attention to detail. Effective verbal and written communication skills; able to convey complex technical issues clearly. Strong organizational skills with the ability to multitask and manage competing priorities. Demonstrated ability to lead, collaborate, and influence across teams. Proactive, results-driven, and adaptable to fast-changing environments. High integrity, urgency, and a sense of ownership in all responsibilities. Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum 4 years of hands-on experience administering one or more enterprise monitoring tools: CA UIM, SolarWinds, SCOM, LogicMonitor, AppDynamics, DataDog, etc. Minimum 5 years of IT infrastructure support experience across heterogeneous environments (servers, storage, and networks). 3+ years of professional experience supporting Windows and Linux systems in production environments. Experience working within NOC operations and familiarity with NOC procedures and SLAs. Skills Noc Operations,Monitoring,Troubleshooting Show more Show less
