Position Overview: MRI Software is seeking a Lease Analyst to join our team in Chennai! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities:Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately.Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management.Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data.Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement.Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency.Contribute to the optimization of lease data management solutions to improve performance and productivity across departments.Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs.Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge and Skills:2+ years of experience in lease abstraction, lease administration, or a related field.Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting.Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms).Proficiency in reviewing and interpreting legal lease language and identifying key terms.Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service.Strong communication and collaboration skills to work effectively with cross-functional teams.Ability to train and mentor junior lease analysts and assist in on-boarding new team members.Detail-oriented with a high level of accuracy and attention to compliance.Excellent documentation and presentation skillsCollaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focusExperience with other business SaaS offerings a plus Education:Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits: Ability to learn leading technical / industry standards and technologiesHybrid working arrangements (2/3 days in the office)Annual performance-related bonus6x Flexi Any-day: knock 2.5 hours off your day on any workdayEngaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

MRI Software is currently seeking a Product Owner to join our Product Management team focused on developing our product. This individual needs to have experience maintaining product backlogs, documentation, and gathering requirements. In addition, the Product Owner is responsible for developing user stories, translating requirements, producing and managing product roadmaps and working with the agile programming teams. This position involves close interaction with other individuals throughout the business including architects, product managers, product development, professional services, and client support. Responsibilities: May work across multiple related teams; on targeted projects that assist Product Management. Develop and manage metrics dashboards in Jira, and Excel. Position involves close interaction with Product Managers, Solution Managers, Development & QA team members within the product and with other analysts across the business. Completing targeted projects to provide departmental lift. Skills: Product owner with strong User story writing experience and can manage backlog, Product roadmap and priorities. Knowledge of APIs and Databases is an additional advantage Experience with building reports and dashboards in Excel. Experience with Jira is must and with Power BI is a plus. Working on Web and Mobile Applications as Product Owner is must. Strong analytical skills and attention to detail. Strong and effective organizational skills. Ability to effectively manage multiple work assignments and projects. Ability to work well individually and within a cross-functional team. Effective time management & communication skills. Develop and manage metrics dashboards in Jira, and Excel. Good knowledge of Agile, Kanban, Scrum is necessary. Writing requirement in the form of Story in Jira. Need to conduct Scrum ceremonies like Backlog grooming, Sprint Planning, Retrospective. Benefits: Hybrid working arrangements Annual performance-related bonus Health insurance 6x Flexis: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About the business: MRI Software is a Global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

MRI Software looking for an experienced and skilled candidate to join our team as a Quality Assurance (QA) Engineer. As a QA Engineer, you will be responsible to assess software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and manual test scripts. You will hunt bugs, identify issues, report them, and see that they are dealt with. We perceive the QA Engineer as the knowledge bank of the business domain associated with the product(s) you will be working on and shall be the main go-to person for all team members including the developers. Responsibilities Manually test and log issues in various configurations on different databases and platforms of the product (primarily Black-box testing) for which there isn't yet any test automation. Responsible for diagnosing minor to complex software issues. Re-create defects and identify problem areas to be investigated by the Development team. Assist in the maintenance of a defect-tracking database of all issues raised relative to the product. Liaising with the development team, and product managers to provide status updates. Creation of detailed test plans, test scripts, and procedural documents from functional specs and supporting documents. Taking full ownership of keeping test documentation fully up to date. Responsible for following standards for patching fixes within multiple in-house test areas. Contributor to Automation Testing Framework, by creating and maintaining automation scripts to test the application. Increase test coverage through Web Services and/or automated UI testing. First and foremost, a real interest and passion for software testing. Solid understanding of quality processes, controls, and procedures, and the SDLC 8+ years of software testing and development experience Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills Flexible in your approach and able to adapt to rapid change. Demonstrate a strong sense of ownership which drives you to find ways to do things better, faster, and more efficiently. Previous background with Financial and or Property systems is highly desirable. Experience with agile development practices preferred. Experience with UI and/or API test automation preferred. Primary 10+ years of hands-on experience in testing software in a structured QA environment. Manual Testing + Automation Testing (Selenium, Java, Playwright) Solid understanding of Agile practices. Specific experience testing backend systems and business logic Able to write and execute medium to high level complexity test cases and scenarios for API, UI and integrated testing. Able to write and execute medium to high level complexity queries. Knowledge of object-oriented programming concepts and ability to write low and medium level complexity automated tests. Excellent communication and organization skills and the ability to work successfully with cross-functional teams. Must be able to analyze software applications to verify that various products conform to stated requirements. Collaborates with Product teams to design performance tests by finding features, functions, and services that need to be performance tested and the appropriate user/transaction/data load. Education BE/BS Degree in Software Engineering, Computer Science, or a related area Benefits Hybrid working arrangements Annual performance-related bonus 6x Flexis: knock 2.5 hours off your day on any day. Medical insurance coverage for extended family members. Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About The Business MRI Software is a Global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

MRI Software is currently seeking a Product Owner to join our Product Management team focused on developing our product. This individual needs to have experience maintaining product backlogs, documentation, and gathering requirements. In addition, the Product Owner is responsible for developing user stories, translating requirements, producing and managing product roadmaps and working with the agile programming teams. This position involves close interaction with other individuals throughout the business including architects, product managers, product development, professional services, and client support. Responsibilities May work across multiple related teams; on targeted projects that assist Product Management. Develop and manage metrics dashboards in Jira, and Excel. Position involves close interaction with Product Managers, Solution Managers, Development & QA team members within the product and with other analysts across the business. Completing targeted projects to provide departmental lift. Skills Product owner with strong User story writing experience and can manage backlog, Product roadmap and priorities. Knowledge of APIs and Databases is an additional advantage Experience with building reports and dashboards in Excel. Experience with Jira is must and with Power BI is a plus. Working on Web and Mobile Applications as Product Owner is must. Strong analytical skills and attention to detail. Strong and effective organizational skills. Ability to effectively manage multiple work assignments and projects. Ability to work well individually and within a cross-functional team. Effective time management & communication skills. Develop and manage metrics dashboards in Jira, and Excel. Good knowledge of Agile, Kanban, Scrum is necessary. Writing requirement in the form of Story in Jira. Need to conduct Scrum ceremonies like Backlog grooming, Sprint Planning, Retrospective. Benefits Hybrid working arrangements Annual performance-related bonus Health insurance 6x Flexis: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About The Business MRI Software is a Global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Description We are seeking a passionate and talented Team Lead with a minimum of 10+ years’ experience working within software/application development, across multiple work streams, and handling a team of 5-6 members or project teams. This role requires hands-on software development experience to develop and support MRI’s applications. Good knowledge of development techniques and methodologies is essential. Your primary focus will be working on the ongoing development and support of a large enterprise PHP application. A commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. Responsibilities Develop software solutions to meet specified requirements. Investigate and resolve support issues that require technical attention Deliver a high standard of software quality with minimal defects/bugs Produce technical documentation for the new developments Attend Scrum meetings and share the progress of in-flight work items Collaborate with colleagues while developing new functionality to reduce overlaps Keep up-to-date on emerging technology and provide suggestions/recommendations for improvements Strive for continuous improvement through adhering to Development Best Practice Technical Requirements Excellent working experience on PHP and CodeIgniter (Mandatory) Experience with MySQL Experience with a front-end Javascript library, such as jQuery Experience working with SOAP and REST APIs Proficient understanding of code versioning tools, such as SVN Experience with Xdebug or similar debugging/profiling tools Understanding of MVC principles, and experience with a relevant PHP framework Benefits Hybrid working arrangements Annual performance-related bonus Health insurance 6x Flexis: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About The Business MRI Software is a Global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Exchange Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer Show more Show less

MRI Software looking for an experienced and skilled candidate to join our team as a Senior Quality Assurance (QA) Engineer. As a Senior QA Engineer, you will be responsible to assess software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and manual test scripts. You will hunt bugs, identify issues, report them, and see that they are dealt with. We perceive the Senior QA Engineer as the knowledge bank of the business domain associated with the product(s) you will be working on and shall be the main go-to person for all team members including the developers. Responsibilities Manually test and log issues in various configurations on different databases and platforms of the product . Responsible for diagnosing minor to complex software issues. Experience with API testing preferred. Re-create defects and identify problem areas to be investigated by the Development team. Assist in the maintenance of a defect-tracking database of all issues raised relative to the product. Liaising with the development team, and product managers to provide status updates. Creation of detailed test plans, test scripts, and procedural documents from functional specs and supporting documents. Taking full ownership of keeping test documentation fully up to date. Responsible for following standards for patching fixes within multiple in-house test areas. Contributor to Automation Testing Framework, by creating and maintaining automation scripts to test the application. Increase test coverage through Web Services and/or automated UI testing. First and foremost, a real interest and passion for software testing. Solid understanding of quality processes, controls, and procedures, and the SDLC 6+ years of software testing and development experience Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills Flexible in your approach and able to adapt to rapid change. Demonstrate a strong sense of ownership which drives you to find ways to do things better, faster, and more efficiently. Previous background with Financial and or Property systems is highly desirable. Experience with agile development practices preferred. Manual Testing May perform demonstrations of developed software to business representatives. Participates in the creation, development, and maintenance of test strategies. Writes more complex SQL statements to assist in solution implementations. Participates in research of QA solutions and/or tools that provide value to MRI software. Evaluates and enhances standards, technologies, and approaches in conjunction with senior team members. Execute security test cases as identified. Primary Roles & Responsibilities 6- 8 years of hands-on experience in testing software in a structured QA environment. Solid understanding of Agile practices. Specific experience testing backend systems and business logic Able to write and execute medium to high level complexity test cases and scenarios for API, UI and integrated testing. Able to write and execute medium to high level complexity queries. Knowledge of object-oriented programming concepts and ability to write low and medium level complexity automated tests. Excellent communication and organization skills and the ability to work successfully with cross-functional teams. Must be able to analyze software applications to verify that various products conform to stated requirements. Collaborates with Product teams to design performance tests by finding features, functions, and services that need to be performance tested and the appropriate user/transaction/data load. Secondary Ability to lead work on small scale continuous improvement efforts. Ability and willingness to mentor junior-level associates. Able to work autonomously requiring little supervision. Recommends, champions, and implements new processes. Knowledge of formulating SQL queries is essential. Experience with Cucumber, Selenium WebDriver, Java, Jenkins a bonus EDUCATION BE/MCA Degree in Software Engineering, Computer Science, or a related area Benefits Annual performance-related bonus 6x Flexi time off: knock 2.5 hours off your day on any day. Medical insurance coverage for extended family members. Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! Show more Show less

Company Description MRI Software is a leading provider of real estate software solutions that empower owners, operators, and occupiers in commercial and residential property organizations. With over five decades of experience in the PropTech industry, MRI serves more than two million users worldwide, enabling real estate companies to innovate and gain a competitive edge. Role Description This is a full-time on-site role for a NOC Support Engineer located in Vadodara. The NOC Support Engineer will be responsible for monitoring network operations, responding to incidents, providing technical support, troubleshooting network issues, and ensuring network performance and availability. Qualifications Knowledge of networking fundamentals, TCP/IP, and network protocols Experience in system monitoring, incident response, and technical support Strong problem-solving and analytical skills Ability to work well under pressure and in a fast-paced environment Excellent communication and teamwork skills Experience with network security and firewalls is a plus Bachelor's degree in Computer Science, Information Technology, or related field Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. ABOUT THE BUSINESS: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office. Position Overview: MRI Software is seeking a Senior Lease Analyst to join our team in Gurgaon! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities: Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately. Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management. Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data. Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement. Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency. Contribute to the optimization of lease data management solutions to improve performance and productivity across departments. Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs. Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge and Skills: 8+ years of experience in lease abstraction, lease administration, or a related field. Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting. Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms). Proficiency in reviewing and interpreting legal lease language and identifying key terms. Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to train and mentor junior lease analysts and assist in onboarding new team members. Detail-oriented with a high level of accuracy and attention to compliance. Excellent documentation and presentation skills Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus Experience with other business SaaS offerings a plus Education: Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits: Ability to learn leading technical / industry standards and technologies Hybrid working arrangements (2/3 days in the office) Annual performance-related bonus 6x Flexi Anyday: knock 2.5 hours off your day on any workday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office. Position Overview: MRI Software is seeking a Senior Lease Analyst to join our team in Gurgaon! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities: Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately. Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management. Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data. Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement. Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency. Contribute to the optimization of lease data management solutions to improve performance and productivity across departments. Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs. Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge and Skills: 5+ years of experience in lease abstraction, lease administration, or a related field. Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting. Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms). Proficiency in reviewing and interpreting legal lease language and identifying key terms. Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to train and mentor junior lease analysts and assist in onboarding new team members. Detail-oriented with a high level of accuracy and attention to compliance. Excellent documentation and presentation skills Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus Experience with other business SaaS offerings a plus Education: Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits: Ability to learn leading technical / industry standards and technologies Hybrid working arrangements (2/3 days in the office) Annual performance-related bonus 6x Flexi Anyday: knock 2.5 hours off your day on any workday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Job Description Software Engineer – Java, Angular with 7+ years of experience. We are looking for someone passionate about developing high-quality software solutions and eager to engage deeply in all stages of the software development lifecycle. Key Responsibilities Design, develop, and maintain scalable backend systems and distributed applications. Build and manage APIs (RESTful, SOAP, etc.), ensuring seamless system integration. Implement microservices and middleware solutions using Core Java and Angular. Optimize performance using multi-threaded programming and efficient coding practices. Conduct code reviews, write unit tests, and troubleshoot complex issues to ensure high system reliability. Collaborate with cross-functional teams and directly interact with business users to translate requirements into technical solutions. Required Skills Experience in Java development with strong proficiency in Java and Angular. Expertise in multi-threaded programming and distributed system design. Proficiency with relational databases (e.g., DB2, MySQL, PostgreSQL, Oracle) and API development. Familiarity with orchestration frameworks (e.g., Camunda, Apache Airflow) and middleware technologies (SOAP, XML, REST). Excellent grasp of object-oriented programming, design patterns, and software development best practices. Strong problem-solving, debugging, communication, and teamwork skills. Benefits Hybrid working arrangements Annual performance-related bonus Health insurance 6x Flexis: knock 2.5 hours off your day on anyday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

About The Role MRI Software is seeking a Software Engineer to join our team working on products. As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new things and improve your skills. We are looking for a team player who is willing to offer opinions confidently and to hear others out. Roles & Responsibilities To develop software features in a self-sufficient way and to a high technical standard. Understanding the system architecture and technical goals of the product. Follow the development process (source control, branching, testing etc.) without assistance. Actively troubleshoot issues and assist with complex support queries which require further analysis. Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives. Taking part in team activities such as collaborative-development and code-reviews. Taking part in cross-team activities such as knowledge-sharing and documentation. Building relationships with all other teams in the product development department. Candidate Requirements 7+ Years of Experience in developing browser-based application using .Net Proficiency in at least one .Net language Experience in developing RESTful web services using ASP.Net Core, MVC, Web API Good SQL skills preferrable with Microsoft SQL Server Proficient with front-end development using HTML5, CSS, JavaScript etc. knowledge of architectural patterns—MVP, MVC, MVVM, and Clean Architecture Familiarity with Git/GitHub Benefits Hybrid working arrangements Annual performance-related bonus Health insurance 6x Flexi: knock 2.5 hours off your day on anyday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Position Overview MRI Software is seeking a Senior Lease Analyst to join our team in Chennai! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately. Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management. Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data. Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement. Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency. Contribute to the optimization of lease data management solutions to improve performance and productivity across departments. Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs. Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge And Skills 3+ years of experience in lease abstraction, lease administration, or a related field. Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting. Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms). Proficiency in reviewing and interpreting legal lease language and identifying key terms. Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to train and mentor junior lease analysts and assist in onboarding new team members. Detail-oriented with a high level of accuracy and attention to compliance. Excellent documentation and presentation skills Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus Experience with other business SaaS offerings a plus Education Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits Ability to learn leading technical / industry standards and technologies Hybrid working arrangements (2/3 days in the office) Annual performance-related bonus 6x Flexi Anyday: knock 2.5 hours off your day on any workday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. Show more Show less

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office. Position Overview MRI Software is seeking a Senior Lease Analyst to join our team in Gurgaon ! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately. Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management. Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data. Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement. Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency. Contribute to the optimization of lease data management solutions to improve performance and productivity across departments. Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs. Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge And Skills 5+ years of experience in lease abstraction, lease administration, or a related field. Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting. Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms). Proficiency in reviewing and interpreting legal lease language and identifying key terms. Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to train and mentor junior lease analysts and assist in onboarding new team members. Detail-oriented with a high level of accuracy and attention to compliance. Excellent documentation and presentation skills Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus Experience with other business SaaS offerings a plus Education Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits Ability to learn leading technical / industry standards and technologies Hybrid working arrangements (2/3 days in the office) Annual performance-related bonus 6x Flexi Anyday: knock 2.5 hours off your day on any workday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. Show more Show less

Job Description Position Overview: MRI Software is seeking a Senior Lease Analyst to join our team in Chennai! In this role, you will be responsible for overseeing the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements. The Senior Lease Analyst will collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes. Responsibilities Lead the abstraction and analysis of complex lease agreements to extract relevant terms and clauses accurately. Collaborate with business leaders locally and globally (NA, EMEA, and APAC) to ensure timely and accurate lease data management. Maintain and update lease management systems, ensuring the proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data. Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement. Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency. Contribute to the optimization of lease data management solutions to improve performance and productivity across departments. Work with global and local leadership teams to ensure consistency in approach, and provide insights into regional and global lease management needs. Assist in special lease-related projects, ensuring compliance with internal policies and external regulations. Knowledge And Skills 3+ years of experience in lease abstraction, lease administration, or a related field. Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting. Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms). Proficiency in reviewing and interpreting legal lease language and identifying key terms. Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to train and mentor junior lease analysts and assist in onboarding new team members. Detail-oriented with a high level of accuracy and attention to compliance. Excellent documentation and presentation skills Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus Experience with other business SaaS offerings a plus Education Bachelor's degree in Business Administration, Real Estate, or a related field; a Master’s degree is a plus. Relevant certifications or professional experience in lease Abstraction/ administration are also highly valued. Benefits Ability to learn leading technical / industry standards and technologies Hybrid working arrangements (2/3 days in the office) Annual performance-related bonus 6x Flexi Anyday: knock 2.5 hours off your day on any workday Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. Show more Show less

Reporting to the Support Lead, you will need to provide L1 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup Exchange o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits: Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About the business: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer

Reporting to the Support Lead, you will need to provide L1 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Exchange Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer Show more Show less

Oracle DBA (troubleshooting and basic cloud concepts) Responsibilities: Perform day to day operation and maintenance of SaaS applications. Configure, maintain and support MRI applications using Microsoft Windows, SQL (Oracle). Validate, correct, and maintain database backups. Install new software releases, patches and system upgrades. Create, update, audit and modify documentation as required. Troubleshooting and issue fixes. Skills & Other Requirements 2- 3 Years of experience with qualifications BE or MCA . Proficient on Oracle with DBA certifications. Working experience on Azure cloud environment. Expert in Data Base Administration activities, troubleshooting DB/ oracle errors and DB scripting. Good Knowledge of SQL and Stored procedures. Good Communication skills. Strong attitude to enhance skills through collaboration with Peers and Teams. Any Computer training certification is desirable. Work in odd hours, UK and USA shifts on need basis.