Software Support Engineer

We are excited to inform you that we have an open position for Software Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:

About the Company: Sapphire Software Solutions is an ISO certified product development, engineering and consulting services company, serving mid-size to large corporations. We offer flexible offshore services from our state of the art delivery centers at Ahmedabad, India.

Designation: Software Support Engineer
Location: Ahmedabad
Experience: Fresher
Desired skills: Knowledge of testing & tools used for different testing, good communication skills, willingness to learn

Primary Job Functions:

• Provide technical support (remote & onsite) of the products used by clients
• This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Test current products and identifying deficiencies
• Identify quality assurance process bottleneck and suggest actions for improvement
• Has to provide guidance to clients on function, usage, and operation of products
• Track quality assurance metrics, like defect densities and open defect counts
• Convey customer feedback to development team
• Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos
• Provide timely reports back to Project Management regarding progress on specific assignments
• Must be willing to travel

Required Skills:

• Should have good computer basic and MS Office knowledge
• Excellent communication skills
• Strong problem-solving skills, the ability to replicate, diagnose and resolve problems

Thank you for considering this opportunity. We look forward to hearing from you soon.

Job Types: Full-time, Fresher

Pay: ₹200,000.00 - ₹300,000.00 per year

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a fresher

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person