Role Overview: You will be providing client facing technical support for Pitney Bowes Technologies under minimal supervision. Your role will involve identifying trends to enhance the client experience and resolving business critical issues by collaborating with clients and internal teams. As the interface between clients and Engineering, you will use your technical and interpersonal skills effectively. Your responsibilities will include ownership of technical inquiries, incident resolution, installation support, root cause analysis, and providing recommendations for product improvement. Key Responsibilities: - Ownership of technical enquiries: Identify, diagnose, and resolve incidents raised by clients. - Progress all incidents to resolution and verify the effectiveness of solutions with clients. - Execute tasks to assist customers in installing, integrating, and maintaining Pitney Bowes Technologies according to best practices. - Perform root cause analysis to improve solution quality and support new product launches. - Provide input for product feature enhancements based on client feedback and analysis. - Contribute to the improvement of technical documentation and maintenance of training curriculums. - Document client communication and solutions thoroughly in the ticketing system. - Utilize strong interpersonal and written communication skills to interact with clients and internal teams. - Innovate on existing processes to enhance support operations. Qualifications: - Strong English Communication Skills. - 1-3 years of relevant experience or equivalent API expertise. - Direct customer facing experience. - Proficiency in Programming Languages like Java, C++, .NET, C#, Perl, JSON, XML, etc. - Ability to thrive in a fast-paced environment and prioritize tasks effectively. - Degree in Engineering, computer science, or equivalent preferred. - Excellent problem-solving and analytical skills. - Strong leadership, communication, and writing skills with a focus on interpersonal and relationship management. - Excellent Customer Service Skills. - Preferred knowledge of the shipping industry. - Minimal travel required.,
As a Salesforce Analyst at Pitney Bowes, with 6+ years of experience, you will play a crucial role in supporting, maintaining, and enhancing the Salesforce.com ecosystem. Your impact will be significant as you ensure the availability and performance of critical enterprise applications, collaborate with cross-functional teams, and deliver real-world solutions for positive user experiences. Key Responsibilities: - Use monitoring tools to proactively identify and resolve issues before impacting end users - Enhance reliability, quality, and operability of the Salesforce.com ecosystem - Maintain the highest availability of the production environment through effective monitoring - Resolve end user issues within service level agreements and maintain satisfaction ratings - Identify support trends for necessary system changes, communication, or education - Participate in outage management activities, including communication, problem resolution, and root cause analysis - Document tribal knowledge and contribute to knowledge base maintenance - Collaborate with IT teams for system stability and support - Provide On-Call Support and Issue Resolution - Develop solutions to resolve defects and position the platform for the future - Perform Salesforce.com deployments through DevOps tool and manual steps - Comply with audit requirements Qualifications Required: - Salesforce.com Certified Administrator - Excellent communication and collaboration skills - Analytical mindset and problem-solving aptitude - Time management and planning skills Qualifications & Work Experience: - Degree in Business Administration, Computer Engineering, or related field - 3+ years of experience in an analyst role - 3+ years of experience with Salesforce.com About Pitney Bowes: Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. With a focus on accuracy and precision, Pitney Bowes serves clients worldwide, including 90% of the Fortune 500. Innovation and technology have been at the core of Pitney Bowes for 100 years, simplifying commerce transactions and ensuring precision. Learn more about Pitney Bowes at https://www.pitneybowes.com/in. Note: This job description does not include any additional details about the company.,
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. Job Description: Join Pitney Bowes as Advisory Software Engineer-WCS Years of Experience required- 5 to 8 years. Job Location-Pune/ Noida Impact As an Advisory Software Engineer – WCS, you will be part of the team that designs and develops cloud-based offerings targeting the small and medium sized Pitney Bowes customer base. We are seeking a Mid-Level WebSphere Commerce Developer to join our team. The successful candidate will have a minimum of 5-8 years of experience in developing and delivering high-quality, scalable e-commerce applications using the IBM WebSphere Commerce platform. You will use your expertise in building highly scalable cloud solutions in an agile setting to mentor and guide the rest of the team. You are expected to be hands-on and up to date with the latest technology stack. If this type of position motivates you, tell us why you are the right person for this challenging role! The Job Design and develop web based scalable, extensible, reliable and maintainable platform. Minimum 5-8 years of experience in the IBM WebSphere Commerce platform. Provides information on WCS specific processes and patterns to support the requirements gathering and architecture designing efforts of the e-commerce platform. Proficiency in WebSphere Commerce Suite (Version 7 or later), including WCS customization, data model, and APIs. Should have demonstrated hands-on skills and expertise in two or more of the subsystems in WCS (Order, Catalog, Member, Marketing, Promotion) Strong understanding of Java/J2EE, JSP, HTML, CSS, and JavaScript. Experience in e-commerce domain and concepts. Familiarity with REST APIs and web services. Experience with version control tool (Git) Experience in Agile methodologies. Strong understanding of relational databases (DB2 Oracle, MySQL). Familiarity with server-side rendering and deployment. Ability to work in a fast-paced environment and meet tight deadlines. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills with the ability to represent abstract challenges in the form of system architecture & design. Work in an agile, collaborative environment where there is collective ownership of the code. Work in a continuous integration mode and always strive for continuous delivery. Comfortable to support in rotations shifts Provide production support and weekend on call support. Qualifications & Skills required Minimum 5 to 8 years professional software development experience in developing large scale, mission critical and high availability enterprise level web applications using WebSphere platform. Should have experience as Java Full Stack Developer. 5 years of experience implementing WebSphere Commerce and other WCM platforms , in large scale environments. Provides information on WCS specific processes and patterns to support the requirements gathering and architecture designing efforts of the e-commerce platform. Proficiency in WebSphere Commerce Suite (Version 7 or later), including WCS customization, data model, and APIs. Should have demonstrated hands-on skills and expertise in two or more of the subsystems in WCS (Order, Catalog, Member, Marketing, Promotion) Design, develop and support WCS Integrations and applications . Should have strong experience in core java. Strong AWS experience and having exp. of AWS migration is an advantage. Should have experience in HTML5, CSS3, JavaScript and frameworks like Bootstrap, Angular, etc. Should be Proficient with Web Services - SOAP & REST, Microservices Hands on experience in following J2EE Frameworks - Spring Core, Spring Boot, Spring Integrations / Batch/ MVC, Struts, Hibernate etc. Integration experience with Middleware / Data Power, MQ, Web Services and Java, SAP or other ERP, CRM systems such as SFDC. Experience with Servers - WebSphere. Experience working with databases such as Oracle 11g. Hands on experience with GIT Familiarity with Agile and Scrum methodologies Ability to work with various teams on Web design, requirements/specifications definition, analysis, assessments, planning, design, development, integration, testing, installation, performance tuning and deployment. Ability to work independently on new projects or enhancements. Ability to effectively translate between business and technical language. Ability to work in a fast paced, demanding, and rapidly changing environment. Ability to navigate in a highly matrixed organization effectively. Comfortable to support in rotations shifts Provide production support and weekend on call support. About Pitney Bowes Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com. We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.