Salesforce Analyst

As a Salesforce Analyst at Pitney Bowes, with 6+ years of experience, you will play a crucial role in supporting, maintaining, and enhancing the Salesforce.com ecosystem. Your impact will be significant as you ensure the availability and performance of critical enterprise applications, collaborate with cross-functional teams, and deliver real-world solutions for positive user experiences. Key Responsibilities: - Use monitoring tools to proactively identify and resolve issues before impacting end users - Enhance reliability, quality, and operability of the Salesforce.com ecosystem - Maintain the highest availability of the production environment through effective monitoring - Resolve end user issues within service level agreements and maintain satisfaction ratings - Identify support trends for necessary system changes, communication, or education - Participate in outage management activities, including communication, problem resolution, and root cause analysis - Document tribal knowledge and contribute to knowledge base maintenance - Collaborate with IT teams for system stability and support - Provide On-Call Support and Issue Resolution - Develop solutions to resolve defects and position the platform for the future - Perform Salesforce.com deployments through DevOps tool and manual steps - Comply with audit requirements Qualifications Required: - Salesforce.com Certified Administrator - Excellent communication and collaboration skills - Analytical mindset and problem-solving aptitude - Time management and planning skills Qualifications & Work Experience: - Degree in Business Administration, Computer Engineering, or related field - 3+ years of experience in an analyst role - 3+ years of experience with Salesforce.com About Pitney Bowes: Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. With a focus on accuracy and precision, Pitney Bowes serves clients worldwide, including 90% of the Fortune 500. Innovation and technology have been at the core of Pitney Bowes for 100 years, simplifying commerce transactions and ensuring precision. Learn more about Pitney Bowes at https://www.pitneybowes.com/in. Note: This job description does not include any additional details about the company.,