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Salesforce Analyst

Salesforce Analyst

OneAdvanced

3 - 5 years

5 - 7 Lacs

bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

business analysis analytical issue resolution data integrity customer service troubleshooting continuous improvement technical support counselling salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Salesforce Support Agent (Intermediate) you will work as part of our busy Support Team to provide technical support, and solutions within the Salesforce platform to our business users.

You will work on day-to-day administration, troubleshooting, and maintenance, ensuring the platform runs smoothly and efficiently. Additionally, you will collaborate with users and our technical teams to resolve issues, document solutions, and contribute to the platforms ongoing development and improvement.

What You Will Do

User Support:

Resolving Salesforce issues and data related problems. Providing guidance and support to users on the system.

Salesforce Administration & Maintenance:

Managing the day-to-day administration of the Salesforce platform, including troubleshooting, configuration, and ensuring data integrity.

Troubleshooting & Issue Resolution:

Diagnosing and resolving technical issues related to the Salesforce platform, working with end-users and technical teams.

Collaboration & Communication:

Collaborating with cross-functional teams, communicating effectively with stakeholders, and providing regular status updates.

Business Analysis & Solution Design:

Analyzing business requirements, designing technical solutions, and providing support for Salesforce implementations tailored to specific business needs.

Documentation & Knowledge Sharing:

Documenting solutions, maintaining training materials, and contributing to the development of best practices.

Continuous Improvement:

Identifying opportunities to improve the efficiency and effectiveness of the support team and processes, staying up-to-date on new Salesforce features, and assessing their impact.

#LI-MP1

What You Will Have

Salesforce Expertise:

Proven experience with Salesforce configuration, customization, and administration to an Intermediate Administrator level. CPQ experience preferred. Financial User on Salesforce Cloud experience preferred.

Technical Proficiency:

Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.

Communication Skills:

Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Customer Focus:

A commitment to providing excellent customer service and building positive customer relationships.

Analytical Skills:

Strong analytical and problem-solving skills, with the ability to analyze business requirements and design effective solutions.

Collaboration & Teamwork:

Ability to work effectively in a team environment and collaborate with cross-functional teams.

Adaptability:

Ability to adapt to a fast-paced environment and stay up-to-date on new Salesforce features and technologies.

What We Do For You

Wellbeing focused
Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
Annual Leave
20 days of annual leave, plus public holidays
Employee Assistance Programme
Free advice, support, and confidential counselling available 24/7.
Personal Growth
We re committed to enabling your growth personally and professionally through development programmes.
Life Insurance
- 2x annual salary
Personal Accident Insurance
- providing cover in the event of serious injury/illness.
Performance Bonus
Our Group-wide bonus scheme enables you to reap the rewards of your success.

OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UKs most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here

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Salesforce Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

User Support:

Salesforce Administration & Maintenance:

Troubleshooting & Issue Resolution:

Collaboration & Communication:

Business Analysis & Solution Design:

Documentation & Knowledge Sharing:

Continuous Improvement:

Salesforce Expertise:

Technical Proficiency:

Communication Skills:

Customer Focus:

Analytical Skills:

Collaboration & Teamwork:

Adaptability:

Wellbeing focused

Annual Leave

Employee Assistance Programme

Personal Growth

Life Insurance

Personal Accident Insurance

Performance Bonus

power the world of work

More Jobs at OneAdvanced