Salesforce Analyst

Join a fast-paced, innovative, data-driven startup that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

Salesforce Analyst

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Analyst should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

Responsibilities:

• Identify and gather requirements from users and stakeholders


• Salesforce configuration changes, including (but not limited to): Flow Builder, Workflow, Process Builder, fields, Lightning Pages, record types, custom settings, dashboards and reports


• Monitor user adoption


• User training and creating training materials

Requirements:

• Salesforce product knowledge and 12 months hands-on administration experience with Service Cloud and Lightning.


• Trailhead Badges/Super Badges

Required Skills

• A proactive attitude to platform enhancements


• A desire to implement best practice solutions


• Available and responsive to questions


• Excellent relationship-building skills and ability to liaise with stakeholders at all levels


• Gathering requirements and proposing technical solutions


• Training users and creating training materials


• Full understanding of the relationship between Salesforce objects and the processes that automates their updates/creation


• Experience working with Flow


• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)


• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Desired Skills

• Salesforce Administrator Certification

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.