Software Support Engineer

Job Description:

Position Title: Application Support Specialist (Healthcare Domain)

Experience: 1 – 3 years
Domain: Healthcare [HMIS Applications]
Location: Thane

Employment Type: Full-time

About the Role:

We are seeking a passionate and skilled Software Support Specialist with 1+ years of experience in support preferably in healthcare domain.

In this role, you will be the first point of contact for clients, addressing software issues, troubleshooting problems, and ensuring seamless operation of healthcare software and systems. Your expertise will contribute to the satisfaction and success of healthcare providers by maintaining the reliability and performance of mission-critical applications.

This role also involves the implementation of healthcare software solutions, ensuring they meet client requirements and integrate seamlessly into existing systems.

The ideal candidate will bring strong expertise, a customer-centric approach, and a solid understanding of healthcare workflows /applications and should possess excellent communication skills and have a technical background to explain software process flows effectively to client management and users. Additionally, tracking and reporting bugs and attending meetings to provide project status updates will be key responsibilities.

Key Responsibilities:

• Collaborate with clients to understand their specific requirements to customize healthcare software solutions.
• Provide software support for healthcare applications, addressing client queries and resolving tickets in a timely manner.
• Diagnose and troubleshoot software bugs, and performance issues, escalating to development teams when necessary.
• Collaborate with cross-functional teams, including developers and product managers, to implement fixes and enhancements based on client feedback.
• Conduct user training sessions for healthcare providers and administrative staff to maximize adoption and effective use of the software.
• Provide post-implementation support to address any immediate technical issues or client concerns.
• Provide guidance and support to clients during the go-live phase to ensure a smooth transition.

Documentation and Communication:

· Preparing ppts’ on HMIS modules and should be able to demo the modules in front of clients.

• Maintain comprehensive documentation of potential client requirements for configurations & implementations.
• Prepare and maintain documentation related to implementation processes, configurations, and client-specific customizations.
• Develop user manuals and reference guides tailored to client workflows.
• Prepare detailed reports and provide feedback on common client challenges and requests to improve system functionality.
• Ensure clients are informed of updates, upgrades, and new features relevant to their systems.

Soft Skills:

• Act as a liaison between the client and internal teams to ensure all technical aspects of the project align with client expectations.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to work effectively with clients and team members.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-focused mindset with a commitment to delivering high-quality service.

Qualifications and Experience:

• Bachelor/Master degree in Computer Science, Information Technology or a related field.
• Minimum 1 years of working experience in software support & implementation, preferably in the healthcare domain.
• Should be well-versed in MS office (Word, Excel, PowerPoint)
• Hands-on experience in mock screen presentation in-person and live sessions through Zoom, G-Meet etc.
• Candidates should be ready to travel international locations for client-side projects.

Candidates residing from Thane, Mumbai & Navi Mumbai and areas nearby will only be considered for the interview process.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person