Software Support Engineer

Location: New Delhi

Employment Type: Full-time

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

We are looking for a high-ownership Software Support Engineer to support and enhance ThrivePass’s
enterprise platforms. This role blends SQL expertise, system troubleshooting, and strong communication, with an expectation of independent execution and accountability. You will work closely with Engineering, QA, and Product teams to ensure timely issue resolution, data accuracy, and smooth platform operations Bring fresh ideas to the table—we’re all about innovation and continuous improvement.

Collaborate with cross-functional teams (we love a good brainstorm).

• Key Responsibilities
  
  • • Investigate and resolve application & data issues
    • Write, debug, and optimize SQL queries
    • Perform safe data corrections with proper validation
    • Troubleshoot production issues using logs & monitoring tools
    • Understand product workflows and perform basic impact analysis
    • Maintain clean documentation and structured ticket updates
    • Collaborate with Engineering, QA, and Product teams
    • Take full ownership of assigned tasks from start to finish

What You Bring

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

Must Haves

Required Skills

• • Strong SQL (complex joins, debugging, performance checks)
  • Experience in Application Support / TechOps / Data Support
  • Ability to understand system logic, APIs, and data flows
  • Good analytical thinking & problem-solving
  • Clear written and verbal communication
  • High attention to detail and self-driven execution
  • Proficiency in MS Excel for data analysis, validations, and reporting.

Nice to Have

• Exposure to Azure (SQL, App Services, Logs)
• Ability to read basic .NET/C# code for troubleshooting
• Experience with workflow-heavy or enterprise platforms

• High ownership & reliability
• Structured and disciplined work style
• Proactive, communicates early and clearly
• Double-checks work; low tolerance for errors
• Curious to learn the system deeply

Why You’ll Love Working Here

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

Join Us!

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together!