Software Support Engineer

Who We Are

Thrive

CARE values

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.
  

What You’ll Do

Key Responsibilities

• Investigate and resolve application & data issues
• Write, debug, and optimize SQL queries
• Perform safe data corrections with proper validation
• Troubleshoot production issues using logs & monitoring tools
• Understand product workflows and perform basic impact analysis
• Maintain clean documentation and structured ticket updates
• Collaborate with Engineering, QA, and Product teams
• Take full ownership of assigned tasks from start to finish
  

What You Bring

Must Haves

Required Skills

• Strong SQL (complex joins, debugging, performance checks)
• Experience in Application Support / TechOps / Data Support
• Ability to understand system logic, APIs, and data flows
• Good analytical thinking & problem-solving
• Clear written and verbal communication
• High attention to detail and self-driven execution
• Proficiency in MS Excel for data analysis, validations, and reporting.
  

Nice to Have

• Exposure to Azure (SQL, App Services, Logs)
• Ability to read basic .NET/C# code for troubleshooting
• Experience with workflow-heavy or enterprise platforms
  

• High ownership & reliability
• Structured and disciplined work style
• Proactive, communicates early and clearly
• Double-checks work; low tolerance for errors
• Curious to learn the system deeply
  

Why You’ll Love Working Here

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
  

Join Us!