Shipthis

At Shipthis , we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change. As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference. Learn more at www.shipthis.co Job Description What you'll be doing : Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions. Perform regular maintenance and updates to the applications Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Reporting software bugs and supportability concerns along with customer suggestions to the product teams. Proven ability to analyze, diagnose, and resolve complex technical issues efficiently. Requirement gathering and analysis of customer requirements. Development and configuration of client instances during onboarding Document technical solutions, known issues, and best practices in a clear and concise manner. Follow the SLA for issues with respect to the severity. Desired Qualifications Include Experience in debugging and interpreting code to identify and address software-related issues Ability to multi-task and work with minimal supervision Knowledge of JavaScript, HTML, JSON, and Angular Basic concepts of Python and REST APIs Strong problem-solving skills Excellent written and verbal communication skills We Welcome Candidates Who is Immediate Joining Female candidates returning to work after a career break are strongly encouraged to apply Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply. We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status. Job Synopsis Location: Bangalore Job Type: Full-time Role: Junior Software Engineer Industry Type: Software Product Employment Type: Full-time, Permanent (ref:hirist.tech) Show more Show less

At Shipthis , we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. Learn more at www.shipthis.co Job Description Role Overview: Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving. Who are we looking for? Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively. Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues concerning the severity. Desired Qualifications Include Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred Must be flexible to work the Rotational shifts. Excellent client-facing skills Excellent written and verbal communication skills Deep knowledge of the product that the technician is supporting. Basic knowledge of JavaScript and JSON is an added advantage We welcome candidates Who is Immediate Joining Female candidates returning to work after a career break are strongly encouraged to apply Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status. JOB SYNOPSIS Job Role: Client Service Executive Location: Bangalore Job type: Full-time, permanent Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis Experience: (1-2) years Industry Type: Software Product Functional Area: Customer Support

At Shipthis, we are dedicated to shaping a brighter future and driving transformative changes within the freight forwarding sector. Our team is not just a group of employees; we are a collective of talented professionals committed to a singular objective - advancing freight forwarders toward digitalized operations to enhance efficiency. As a company, we offer an environment that empowers every individual to take the lead and drive impactful outcomes. We invite you to embark on this journey with us and play a pivotal role in reshaping the landscape of the freight forwarding industry through digitalization. In this role, you will leverage your problem-solving abilities, effective communication skills, and customer-centric mindset to collaborate closely with the development team. Your primary responsibility as a software support engineer will involve addressing and resolving technical issues and bugs reported by customers. Key Responsibilities: - Take full ownership of customer-reported problems and ensure their resolution - Conduct thorough research, diagnosis, and troubleshooting to identify effective solutions - Adhere to standard procedures for escalating unresolved issues to the appropriate internal teams - Provide timely and precise feedback to customers - Ensure accurate documentation and closure of all reported issues - Generate comprehensive and punctual reports - Document insights and solutions in the form of knowledge base technical notes and articles - Adhere to SLA guidelines for resolving issues based on severity levels Desired Qualifications: - Demonstrated experience in enterprise technical support, IT support, or technical engineering - Proficiency in JavaScript, HTML, and JSON - In-depth understanding of the product being supported - Strong problem-solving capabilities - Exceptional client-facing and communication skills - Familiarity with API calls We encourage applications from individuals who are available for immediate joining. Female candidates looking to re-enter the workforce after a career break are particularly encouraged to apply. Whether you are an experienced professional or just beginning your career journey, if you possess the requisite skills and enthusiasm, we welcome you to submit your application. Additional Details: - Location: Bangalore - Job Type: Full-time - Role: Software Support Engineer - Industry Type: Software Product - Functional Area: Support Skills Required: JSON, JavaScript, Communication Skills, Customer Service, and HTML/CSS To learn more about us, visit www.shipthis.co.,