Software Support Engineer

At Shipthis, we are dedicated to shaping a brighter future and driving transformative changes within the freight forwarding sector. Our team is not just a group of employees; we are a collective of talented professionals committed to a singular objective - advancing freight forwarders toward digitalized operations to enhance efficiency. As a company, we offer an environment that empowers every individual to take the lead and drive impactful outcomes. We invite you to embark on this journey with us and play a pivotal role in reshaping the landscape of the freight forwarding industry through digitalization. In this role, you will leverage your problem-solving abilities, effective communication skills, and customer-centric mindset to collaborate closely with the development team. Your primary responsibility as a software support engineer will involve addressing and resolving technical issues and bugs reported by customers. Key Responsibilities: - Take full ownership of customer-reported problems and ensure their resolution - Conduct thorough research, diagnosis, and troubleshooting to identify effective solutions - Adhere to standard procedures for escalating unresolved issues to the appropriate internal teams - Provide timely and precise feedback to customers - Ensure accurate documentation and closure of all reported issues - Generate comprehensive and punctual reports - Document insights and solutions in the form of knowledge base technical notes and articles - Adhere to SLA guidelines for resolving issues based on severity levels Desired Qualifications: - Demonstrated experience in enterprise technical support, IT support, or technical engineering - Proficiency in JavaScript, HTML, and JSON - In-depth understanding of the product being supported - Strong problem-solving capabilities - Exceptional client-facing and communication skills - Familiarity with API calls We encourage applications from individuals who are available for immediate joining. Female candidates looking to re-enter the workforce after a career break are particularly encouraged to apply. Whether you are an experienced professional or just beginning your career journey, if you possess the requisite skills and enthusiasm, we welcome you to submit your application. Additional Details: - Location: Bangalore - Job Type: Full-time - Role: Software Support Engineer - Industry Type: Software Product - Functional Area: Support Skills Required: JSON, JavaScript, Communication Skills, Customer Service, and HTML/CSS To learn more about us, visit www.shipthis.co.,