Software Support Engineer

5 - 10 years

7 - 10 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
  • Experience managing highly escalated cases across multiple enterprise customer accounts.
  • Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language
Other Qualifications
  • Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
  • Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
  • Proactive, empathetic, team player who is responsive to customer needs and concerns
  • Have attention to detail and deep understanding of support best practices
  • Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
  • Had previous experience or knowledge of finance and/or financial planning software applications or integrations

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