Location - Bhopal Experience -0 to 4 years Education -B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation Salary - (As per the experience and Interview) We are looking for a Software Support Executive is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates. Responsibilities ■ Should perform online & offline demos for clients. ■ Providing help and answers to the customers' technical issues through incoming & outgoing calls. ■ Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. ■ Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. ■ Provide prompt and accurate feedback to customers. ■ Ensure proper recording and closure of all issues. ■ Prepare accurate and timely reports. ■ Document knowledge in the form of knowledge base tech notes and articles. Requirement ■ Should have knowledge in the software industry & online Client support ■ High customer and service orientation ■ Proven working experience in enterprise technical support, ■ At best, practical help desk or customer support experience Skill : ■ Strong problem-solving skills. ■ Excellent client-facing skills. ■ Excellent written and verbal communication skills. Intrested candidates can share theit resume on WA 9893047017 or directly come for interview at TBI Technologies Address: 451/452, 4th Floor, Pacific Business Center, Hoshangabad Rd, above DMart, Bhopal, Madhya Pradesh https://maps.app.goo.gl/rnrpLyWpCZ9tBeS68 Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Ability to commute/relocate: Bagh Swaniya, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: .NET: 1 year (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Work Location: In person
Location - Bhopal Experience -0 to 4 years Education -B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation Salary - (As per the experience and Interview) We are looking for a Software Support Executive is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates. Responsibilities ■ Should perform online & offline demos for clients. ■ Providing help and answers to the customers' technical issues through incoming & outgoing calls. ■ Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. ■ Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. ■ Provide prompt and accurate feedback to customers. ■ Ensure proper recording and closure of all issues. ■ Prepare accurate and timely reports. ■ Document knowledge in the form of knowledge base tech notes and articles. Requirement ■ Should have knowledge in the software industry & online Client support ■ High customer and service orientation ■ Proven working experience in enterprise technical support, ■ At best, practical help desk or customer support experience Skill : ■ Strong problem-solving skills. ■ Excellent client-facing skills. ■ Excellent written and verbal communication skills. Intrested candidates can share theit resume on WA 9893047017 or directly come for interview at TBI Technologies Address: 451/452, 4th Floor, Pacific Business Center, Hoshangabad Rd, above DMart, Bhopal, Madhya Pradesh https://maps.app.goo.gl/rnrpLyWpCZ9tBeS68 Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Ability to commute/relocate: Bagh Swaniya, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: .NET: 1 year (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Work Location: In person