Software Engineer

About us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements:

Required Experience: 5+ Years

Development Responsibilities:

• Minimum of 5 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services
• Operate independently, with very minimal supervision
• Analyze and understand functional business requirements and design specifications of call / chat queue routing, call flows and IVR / Natural Language, Voice / Chat Bot
• Able to translate business requirements into technical workflows.
• Ability to manage both Waterfall and Agile projects
• Identify system defects, triage and solve problems within given rules.
• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements
• Performs code review and enforces good coding practices
• Build AWS Lex, Lambda using Python, Node.js
• Proficient in communicating and writing in English

Equal Opportunity Employer:

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.