Software Engineer

About Company

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Role

Location - PAN India

Key Responsibilities

ServiceNow Development

• Design, develop, and configure solutions within the ServiceNow platform, including workflows, catalog items, integrations, and custom applications.

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Develop customizations using scripting (JavaScript, AngularJS, etc.), UI Policies, Business Rules, and Client Scripts.

• Build and maintain integrations between ServiceNow and other systems using APIs, MID Servers, and integration tools.

• Conduct unit testing and support user acceptance testing to ensure quality deliverables.

BAU Support

• Monitor and manage the ServiceNow platform’s daily operations to ensure consistent performance.

• Resolve incidents, service requests, and change requests related to ServiceNow, adhering to SLAs.

• Perform root cause analysis for recurring issues and implement long-term fixes.

• Create and maintain system documentation, knowledge base articles, and training materials.

• Manage ServiceNow version upgrades, patches, and system maintenance activities.

• Identify opportunities for automation and implement improvements to streamline BAU processes.

Technical Skills:

• Proficiency in JavaScript, Glide, AngularJS, and other ServiceNow scripting languages.

• Knowledge of ServiceNow integrations (e.g., REST, SOAP APIs).

• Experience with configuration management, workflows, and reporting in ServiceNow.

• Familiarity with ServiceNow upgrade and patch management processes.

• Soft Skills:

• Strong analytical and problem-solving abilities.

• Excellent communication and collaboration skills to work with technical and non-technical stakeholders.

• Ability to prioritize tasks and manage multiple responsibilities efficiently.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or other relevant certifications.

• Experience with ITIL processes and frameworks.

• Exposure to additional ServiceNow modules, such as SecOps or CSM