Software Engineer

About Company

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Location:

Pune/Mumbai/Hyderabad/Chennai/Bangalore/ Noida

Experience:

Any Project specific Prerequisite skills: ServiceNow Agentic AI Developer

1. Lead ServiceNow development in implementing solutions for AI Applications Testing

2. Implement Now Assist and Conversational AIVirtual Agent to enhance selfservice and reduce manual workload

3. Develop and maintain AIdriven observability solutions deriving insights from logs metrics and traces

4. Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps

5. Design endtoend workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc

6. Automate data ingestion event correlation and AIdriven resolution workflows

7. Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions

8. Establish governance and transparency for AIdriven decisions

9. Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness

Qualifications:

1. 6 years of combined experience in ServiceNow development and object oriented programming JavaJavaScriptPython

2. ServiceNow CSA and CAD certified

3. Handson with AIML models RPA tools and predictive intelligence solutions

4. Minimum 4 years of handson ServiceNow development experience

5. Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting

6. Strong knowledge of data structures design patterns performance scalability optimization

7. Experience with modern UI frameworks Angular React

8. Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI

9. Solid understanding of ITIL processes across Incident Change Request and Problem Management

10. Familiarity with Cloud platforms AzureAWS and AIML frameworks eg Azure OpenAI

11. Proven experience integrating external AI models via RESTSOAP APIs