Software Engineer I - Reliability Engineering

Software Engineer I - Reliability Engineering

Salary

Responsibilities

• Observing, diagnosing, and quickly resolving production issues with precision to minimize service interruptions
• Developing and implementing real-time monitoring solutions that deliver essential insights into system health and key performance indicators
• Communicating technical issues and their business impacts clearly, ensuring alignment across teams and effective response strategies
• Reporting high-value metrics and insights to leadership, demonstrating the impact of site reliability on consumer experience and overall business objectives
• Managing IT service processes such as Incident, Problem, Change, and Knowledge Management to maintain service quality and reliability
• Collaborating closely with both business and technical teams to analyze system performance, troubleshoot consumer-reported issues, and proactively optimize system efficiency
• Leading initiatives to enhance application reliability for high-demand consumer web and mobile platforms, ensuring consistent performance
• Leveraging negotiation and influence to foster alignment and drive collaborative solutions across multiple teams
• Promoting a culture of growth by coaching, mentoring, and sharing knowledge, supporting continuous improvement and resilience across the team
  

Eligibility

• A Bachelor’s degree in Computer Science, Information Systems, or a related field
• Alternatively, 1-3 years of relevant professional experience in lieu of a degree will be considered
• Proven experience in designing and developing applications using Java, Node.js, or similar languages
• Familiarity with front-end frameworks (e.g., React, Angular) is advantageous
• A solid understanding of DNS, networking, virtualization, and Linux operating systems
• Demonstrated expertise in building and managing scalable, cloud-based microservices, ideally on AWS
• Experience with Docker or serverless architectures
• Proficiency in at least one NoSQL database (e.g., DynamoDB, Cassandra)
• Strong understanding of RESTful APIs
• Familiarity with service management, agile, and observability tools such as ServiceNow, Jira, Jenkins, Splunk, New Relic, and SignalFX