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Job Title: ServiceNow Architect Location: Noida Sector 90 Type: Full-time Note: Only local to Delhi NCR candidates who can go onsite will be considered for this role Job Summary We are seeking a highly skilled ServiceNow professional with deep expertise in Hardware Asset Management (HAM) , Software Asset Management (SAM) , and Configuration Management Database (CMDB) . Understand IT audit process. The ideal candidate will play a key role in designing, implementing, and optimizing asset and configuration management solutions on the ServiceNow platform. This role requires both strong technical acumen and functional understanding of IT asset lifecycle and configuration management best practices. 🔧 Key Responsibilities Design and configure ServiceNow modules including HAM, SAM, and CMDB to align with business goals and ITIL processes. Implement best practices for asset discovery, normalization, license compliance, and reconciliation using ServiceNow Discovery and IntegrationHub . Ensure CMDB data integrity and health through effective class models, data normalization, and relationship mapping. Define asset lifecycle workflows for hardware and software, from procurement to retirement. Integrate ServiceNow with third-party systems (e.g., SCCM, JAMF, Tanium, Flexera, AWS, Azure) for accurate asset and configuration data ingestion. Lead workshops with stakeholders to gather requirements and translate them into technical solutions. Establish and enforce governance, data quality, and reconciliation policies for CMDB and Asset Management. Collaborate with ITSM, ITOM, Security Ops, and Procurement teams to ensure data alignment across the platform. Mentor junior developers and provide technical oversight for asset and CMDB-related enhancements. Drive the roadmap for HAM/SAM/CMDB capabilities in alignment with ServiceNow's latest releases. Required Skills & Experience 8+ years of hands-on experience in ServiceNow with focus on HAM, SAM, and CMDB . Deep knowledge of ServiceNow Discovery , Asset Management Lifecycle , Software License Management , and CMDB design principles . Proficiency in JavaScript , Glide API , Flow Designer , and REST/SOAP integrations . Experience implementing ServiceNow SAM Professional and managing vendor software models, entitlements, and compliance. Familiarity with data ingestion sources and normalization techniques using ILMT , SCCM , BigFix , etc. Understanding of ITIL v3/v4 framework, especially around Asset, Configuration, and Change Management. Strong analytical and problem-solving skills, with attention to detail. Excellent communication and stakeholder management skills. Certifications- Would be great – Not Mandatory ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist – HAM / SAM / CMDB / Discovery ITIL v3 or v4 Foundation Certification ServiceNow Certified Technical Architect (a plus) Show more Show less
