Job Title: Revenue Operations Specialist (APAC) Location: Remote (APAC Region) Experience Required: Minimum of 3 years in Revenue Operations or Sales Operations Industry Preference: Tech / IT / SaaS TOP MBA grads with Min 3 years into Sales Operations / RevOps shall be considered! About the Role We are seeking a highly motivated and experienced Revenue Operations Specialist to support our fast-paced and growing operations across the APAC region. This role is remote and ideal for someone with a background in RevOps or Sales Ops at companies like Salesforce, HubSpot, or other high-growth B2B tech organizations. The ideal candidate will bring a strong understanding of revenue processes, data-driven decision-making, and cross-functional collaboration to optimize sales performance and operational efficiency. Key Responsibilities  Support Sales & Revenue Operations across the APAC region, ensuring seamless alignment between Sales, Marketing, Customer Success, and Finance teams.  Optimize CRM processes, pipelines, and workflows (e.g., Salesforce, HubSpot) to drive data accuracy, reporting, and forecasting.  Drive operational improvements by identifying inefficiencies in lead management, deal progression, and territory management.  Build and manage dashboards and performance metrics for sales leaders to support strategic decisions.  Implement and maintain sales tools, working with vendors and internal stakeholders to maximize adoption and ROI.  Partner with leadership to design and execute quarterly planning, sales incentive plans, and go-to-market strategies.  Ensure data governance and hygiene across all systems and teams.  Act as the APAC point of contact for global RevOps initiatives, tailoring them to regional needs. Qualifications & Experience  5–7 years of total professional experience, with at least 3 years in Revenue Operations or Sales Operations.  Experience working in high-growth Tech, IT, or SaaS companies is highly preferred.  Strong hands-on expertise with CRM systems like Salesforce, HubSpot, or similar platforms.  Excellent analytical skills, with proficiency in Excel, Google Sheets, and BI tools (e.g., Tableau, Looker).  Experience supporting remote and cross-functional teams across multiple countries or regions, especially within APAC.  Exceptional communication, organizational, and project management skills.  Ability to thrive in a fast-paced, ambiguous, and dynamic environment. Preferred Attributes  Familiarity with sales planning, quota setting, and compensation design.  Understanding of B2B SaaS sales cycles and go-to-market strategies.  Experience working in distributed global teams and multicultural environments. Work Hours: APAC business hours preferred Reporting To: Head of Revenue Operations / Director of Sales Operations How to Apply: Please submit your resume along with a brief note on your relevant RevOps experience. Company Overview: Cloud Kinetics is a premium provider of Digital Solutions that enable our customers- Enterprises, Media service providers and ISV’s- realize their Digital transformation objectives, with minimal dependence on infrastructure elements. Our platform-driven services are purpose-built to accelerate our customers'​ digital transformation journey, in an agile, secure and scalable manner. Services we offer: CK enables large scale and All-In-Cloud migration of Enterprise Data Centre for Manufacturing, Financial Services, ITES and Media verticals. We specialize in deploying and operating mission critical S/4HANA, Hybris, ECC and Big Data implementations on Cloud. We architect, Design & Build, scalable Digital media sites and Mobile Apps to serve global audience, backed by our expertise in powering some of the top Digital and Mobile Entertainment Platforms. Show more Show less

Responsibilities: Monitor and analyze security alerts generated by Securonix SIEM . Perform initial triage of security incidents based on risk scores and behavioral analytics. Escalate security incidents to L2 for deeper investigation. Assist in fine-tuning Securonix correlation rules to reduce false positives. Document incidents, investigation steps, and outcomes in the incident management system. Support phishing investigations and basic threat analysis. Follow standard operating procedures (SOPs) for incident response. Requirements: Bachelors degree in Cybersecurity, IT, or related field. Basic knowledge of SIEM and User Entity Behavior Analytics (UEBA) . Understanding of security frameworks (NIST, SOC 2, MITRE ATT&CK). Strong analytical skills and attention to detail. Certificationslike Securonix Security Analyst, Security+, or Microsoft SC-900 (preferred).

Financial Analysis: Conduct detailed analysis of cloud usage and spending patterns to identify opportunities for cost optimization and efficiency improvements. Cost Optimization Strategies: Develop and implement cost optimization strategies tailored to the specific needs and objectives of each client, leveraging tools and technologies to maximize cost savings without compromising performance or reliability. Budget Planning and Forecasting: Assist clients in developing cloud budgets, forecasting future spending, and establishing financial controls to manage costs effectively. Governance and Compliance: Ensure compliance with financial regulations and internal policies, implementing governance frameworks and controls to mitigate financial risks associated with cloud usage. Training and Knowledge Sharing: Provide training and guidance to client teams on FinOps best practices, tools, and methodologies, fostering a culture of financial accountability and transparency within the organization. Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in FinOps, and continuously refine and enhance methodologies to deliver maximum value to clients. Sales and Pre-Sales: Work closely with Sales/Presales in presales presentation of FinOps offering to new prospective clients and fine tune the offering. Evaluate different FinOps vendors and suggest solutions based on client requirements. Requirements Bachelor's degree in Finance, Accounting, Business Administration, Computer Science, or related field. Master's degree or relevant certifications (e.g., AWS Certified FinOps Practitioner) preferred. Proven experience in financial analysis, cost management, or cloud economics, preferably in a consulting role. Strong understanding of cloud computing concepts and services (e.g., AWS, Azure, Google Cloud Platform) and familiarity with cloud billing and pricing models. Excellent analytical and problem-solving skills, with the ability to translate technical data into actionable insights and recommendations. Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and present complex ideas in a clear and concise manner. Demonstrated ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment. Strong team player with a collaborative mindset and a passion for driving positive change through innovative solutions.

Requirements AWS Cloud Sales Maverick.. Are you a trailblazer in the world of cloud solutions? Do you have the passion,drive, and expertise to craft winning strategies and deliver exceptionalresults? At Cloud Kinetics, we are looking for aRegional Cloud Sales Manager to join our dynamic team at Bangalore, NCR,Hyderabad, Pune, Mumbai & Chennai. This is not your typical sales role were seeking someone who: Thrives on challenges and is excited to takeAWS cloud solutions to new heights. Builds lasting client relationships with trustand transparency at the core. Has a proven track record of exceedingambitious sales targets with AWS cloud offerings. Understands the nuances of AWS cloud servicesand can articulate their value to a diverse audience. Leads with innovation, collaboration, and aforward-thinking approach. What youll do: DriveAWS cloud adoption by designing and implementing impactful sales strategies. Collaboratewith internal and external stakeholders to craft tailored cloud solutions. S tayahead of industry trends and translate them into opportunities for growth. Bea part of a team that values team work, excellence, and innovation. What we offer: Acompetitive package with performance-based incentives. Opportunitiesto work with cutting-edge cloud technologies and global clients. Professionalgrowth in a supportive and fast-paced environment. If youre ready to be the driving force behind transformative AWS cloud sales,we want to hear from you!

Member of 24x7 Cloud Network Operations Centre Working on escalated/production issues and providing solutionadhering to the SLA Guide L2 engineers & work alongside for troubleshooting Take ownership of customer issues reported and see problemsthrough to resolution Research, diagnose, troubleshoot and identify solutions toresolve customer issues Should be knowledgeable in Server Administration (Windows/Linux) Preferred Skills: Strong hands-on knowledge of setting up production, stagingand dev environments on AWS Should be knowledgeable in ServerAdministration (Windows and/or Linux) Strong SQL/Windows administration experience preferablywith certification Strong Database administration experience preferablywith certification Web server configuration, fine tuning andmanagement AWS Cloud certifications - Professional level Experience working on Cloud computing, DevOps,CI/CD Guiding juniors to perform their roleeffectively Excellent oral and written communicationskills Intermediate++ - Windows & Linux Customer interaction experience Strong networking knowledge (LAN/WAN, IPaddressing & Subnetting, HTTP(S), FTP, SMTP, VPN) Experience working on Scripting languages Exposure to Automation, DevOps Experience working on ticketing system Familiar with ITIL processes Should be flexible to work in rotationalshifts

Working Mode: Work from Office Skills/Experience: Experience: 5-6 years of relevant experience Industry Preference: Telecom ISP/Vendor Education Qualification: B.E./B. Tech or Equivalent (CCNA/CCNP or equivalent preferred) Technical Skills: Experience with Routers (Nokia required) Network architecture and planning Product engineering Network deployment Netcong Basic understanding of Python scripting Domain Skills: Knowledge of Service Delivery & Service Assurance and Field Processes Functional Skills: Good analytical skills Testing principles and procedures Soft Skills/Behavioral: Openness and cross-functional feedback Excellent communication skills; clear English speaking and writing ability Ability to perform well under stressful circumstances Excellent cross-functional coordination and interpersonal effectiveness Role Responsibilities and Key Accountabilities: Coordinate with the IP OEM for preparing and modifying MOPs (Method of Procedure) as required. Handle testing of new network services in collaboration with controllers and developers. Govern weekly/monthly internal cross-functional calls. Track bugs/issues for developers. Capture requirements from developers/product managers. Deep understanding of Ethernet/MPLS technology L2 VPN and L3 VPN services design (VPWS, VPLS, EVPN, IES, VPRN, Internet services). Hands-on experience with Ethernet/MPLS technology (LDP, RSVP, Segment Routing, T-LDP, SR-OS, BGP). Understand and test integration with OSS/BSS. Hands-on experience with Nokia devices (IXR/SR-2s series). Follow testing team process flows. Key Accountabilities/KPIs: Vendor SLA management Understand business requirements and deploy network Document testing processes Prepare and execute processes with various cross-functional teams.

Requirements Thrives on challenges and is excited to take AWS cloud solutions to new heights. Builds lasting client relationships with trustand transparency at the core. Has a proven track record of exceedingambitious sales targets with AWS cloud offerings. Understands the nuances of AWS cloud servicesand can articulate their value to a diverse audience. Leads with innovation, collaboration, and aforward-thinking approach. What youll do: Drive AWS cloud adoption by designing and implementing impactful sales strategies. Collaboratewith internal and external stakeholders to craft tailored cloud solutions. S tayahead of industry trends and translate them into opportunities for growth. Bea part of a team that values team work, excellence, and innovation. What we offer: Acompetitive package with performance-based incentives. Opportunitiesto work with cutting-edge cloud technologies and global clients. Professional growth in a supportive and fast-paced environment.

Database Management: Monitor database performance and optimize as needed. Perform regular backups and ensure data recovery processes are in place. Security and Compliance: Implement and maintain database security measures to protect sensitive data. Ensure compliance with data protection regulations and industry best practices. Troubleshooting and Problem Resolution: Identify and resolve database issues promptly. Collaborate with customer teams to troubleshoot and resolve application-related issues. PerformanceTuning: Conduct performance tuning and optimization of database systems. Analyze and address performance bottlenecks. Create and circulate reports to the customers on DB performance. Database Design and Optimization: Work on Cloud Migration projects to design and implement optimal database structures. Optimize database queries and provide guidance on best practices. Requirements Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as a Database Administrator. Strong knowledge of database management systems on the cloud. Proficient in database design, normalization, and data modeling. Familiarity with database security best practices. Excellent problem-solving and communication skills.

Responsibility: Developand set up the transformation of data from sources to enable analysis anddecision making. Maintain data flow from source to the designated target without affecting the crucialdata flow and to play a critical part in the data supply chain, by ensuringstakeholders can access and manipulate data for routine and ad hoc analysis. Implement projects focused on collecting, aggregating, storing, reconciling, and makingdata accessible from disparate sources. Provide support during the full lifecycle of data from ingesting through analytics toaction. Analyzeand organize raw data. Evaluate business needs and objectives. Interprettrends and patterns. Conduct complex data analysis and report on results. Coordinate with source team and end-user and develop solutions. Implementdata governance policies and support data-versioning processes. Maintain security and dataprivacy. Requirements Must Have: Proven hands-on experience inbuilding complex analytical queries in Teradata. 4+ years of extensive programming experience in Teradata Tools and Utilities. Hands-on experience in Teradata utilities such as Fast Load, Multi Load, BTEQ, and TPT. Experience in data quality management and best practices across data solution implementations. Experience in development testing and deployment, coding standards, and best practices. Experience in preparing technical design documentation. Strong team collaboration and experience working with remote teams. Knowledge in data modelling and database management such as performance tuning of the Enterprise Data Warehouse, Data Mart, and Business Intelligence Reporting environments, andsupport the integration of those systems with other applications. Good to have: Should be good in Unix Shellscripting. Experience in DataTransformation using ETL/ELT tools. Experience in differentrelational databases (i.e. Teradata, Oracle, PostgreSQL). experience with CI/CD development and deployment tools (i.e. Maven, Jenkins, Git, Kubernetes).

Job Type Full time Job Description Key Responsibilities: Analyze large datasets to extract actionable insights and drive data-driven decision-making. Develop predictive models and machine learning algorithms to solve business problems. Design and implement data preprocessing, feature engineering, and model training pipelines. Collaborate with cross-functional teams to understand business requirements and translate them into analytical solutions. Communicate findings and recommendations to stakeholders through data visualization and storytelling. Stay abreast of the latest developments in data science, machine learning, and AI technologies. Required Skills: 3-4 years of hands-on experience in data analysis and machine learning. Proficiency in programming languages such as Python or R for data manipulation and analysis. Experience with machine learning libraries/frameworks such as scikit-learn, TensorFlow, or PyTorch. Strong understanding of statistical concepts and techniques. Experience with data visualization tools such as Matplotlib, Seaborn, or Tableau. Familiarity with SQL and relational databases for data querying and manipulation. Excellent problem-solving and analytical skills, with attention to detail. Good communication and collaboration skills, with the ability to work effectively in a team environment.

Job Type Full time Job Description Work alongside with strategic account sales representatives in closing business by providingbusiness and technology expertise during the sales cycle for cloud-based AWSapplications. Responsible for discovery calls, solution architecture definition, and delivery ofsolution-based demonstrations to enterprise clients. Provide direction and specialist knowledge in applying the technology/ application toclient business. Meeting with clients to discuss their solution needs. Present and articulate advanced AWS features and benefits, product future direction andoverall solutions. The support sales team in online/in-person selling efforts with minimal supervision. Strategizing with the sales team to create customized solutions. Drafting and delivering presentations on targeted technologies. Developing relationships and maintaining customer relations. Supporting the sales team with all technical related queries. Requirements 4+ years of design, implementation, or consulting experience with cloud applications At least 2+ years of Enterprise Architectural experience 2+ years of experience in presales and working with enterprise customers Excellent communication skills and presentation skills

Job Type Full time Job Description Implement and maintain security including Cloud Security Solutions from AWS, next generation firewalls, application firewall/DDoS, container security and the Web Application Firewall (WAF). Configure, implement, and support security software/systems that will help ensure compliance in AWS cloud environments. Update security tools for logging/monitoring and increasing coverage of existing tools. Conducting security assessments and audits to locate and address vulnerabilities Create and maintain data security documentation, policies and procedures. Compliance knowledge Ensure compliance with relevant laws, regulations and industry standards pertaining to cyber defense and incident response. Collaborate with legal, compliance, and risk management teams to address cybersecurity and data protection requirements Develop metrics and key performance indicators (KPIs) to measure and report on the effectiveness of cyber defense operations Requirements Minimum Degree in Computer Science, Engineering or equivalent Preferably with one or more of the related certification in the areas of Cyber Security/Information Security CISSP, CEH, CISM, Comptia CYSA+, GIAC GCFA, GCTI, GCIH and GREM or other relevant certifications Solutions Architect - Associate or Professional, AWS Security Speciality Minimum of 4 years experience in implementation and operationalizing cloud security solutions/infrastructure Manage and lead the Threat Prevention teams of Perimeter & Network Security, Server, Endpoint & Mobile Security, Cloud Security and Data Loss / Leakage Prevention (DLP) Oversee plan, design, implementation, testing and operation of the cyber security processes and systems Work closely with the Head of Cyber Security to build and mature the Threat Prevention Strategy including tooling and processes Recognize, adopt and instill best practices in security engineering and operations through the threat prevention controls Manage team of cybersecurity professionals responsible for monitoring, detecting, and responding to cybersecurity threats Oversee the day-to-day operations of cyber defense systems, such as perimeter and network security, intrusion detection systems (IDS), endpoint detection and response (EDR/MDR) tools, and/or data loss prevention (DLP) Ensure effective incident response processes and procedures are in place, including incident triage, containment, investigation, and remediation Coordinate with internal teams and external partners for threat intelligence sharing and collaboration on incident response activities Monitor and analyze security event logs, network traffic, and system behavior for indicators of potential security incidents or breaches Implement and manage security monitoring tools and technologies to enhance threat detection capabilities

Mandatory Skills : Data engineer , AWS Athena, AWS Glue,Redshift,Datalake,Lakehouse,Python,SQL Server Must Have Experience: 6+ years of hands-on data engineering experience Expertise with AWS services: S3, Redshift, EMR, Glue, Kinesis, DynamoDB Building batch and real-time data pipelines Python, SQL coding for data processing and analysis Data modeling experience using Cloud based data platforms like Redshift, Snowflake, Databricks Design and Develop ETL frameworks Nice-to-Have Experience : ETL development using tools like Informatica, Talend, Fivetran Creating reusable data sources and dashboards for self-service analytics Experience using Databricks for Spark workloads or Snowflake Working knowledge of Big Data Processing CI/CD setup Infrastructure-as-code implementation Any one of the AWS Professional Certification

We are seeking an experienced Test Manager to lead End-to-End (E2E) Testing. The ideal candidate will have a strong background in telecom domain and testing experience leading team of Atleast 20 members having delivered minimum of 4+ engagements as test lead. The role requires expertise in test strategy, execution, automation, KPI reporting and ensuring seamless integration of IT and network components. Manage TCOE (Testing Center of Excellence) for specific projects for the customer Should have good to strong knowledge on BSS/OSS, networking protocols, and telecom architectures Should be able to lead E2E test execution across multiple systems, ensuring seamless integration between BSS, OSS, CRM, Billing, Provisioning, and Network components Create test strategy, test plans, process designs, documentation, KPI reports, test status for projects covering manual testing, automation testing, performance and network testing Oversee manage implementation of test automation strategy, automation framework development Manage Team of 20+ members across various types of the testing and through test cycle Performance monitoring, communication reporting to all stakeholders Drive optimization and continuous improvements Develop detailed work plans for engagements, status tracking and reporting, and production of high-quality deliverables for clients Attend sprint requirement and backlog discussions, design test scenarios and test cases Responsible for all Test, Test Tools Development and configuration management activities Customer communication and customer management Track team output and plan for improvements Establish testing methodologies for integration, system, regression, and UAT testing aligned with broadband service workflows Should be able to identify and mitigate risks associated with E2E testing, automation. Should be able to implement industry best practices, process improvements, and test optimization techniques Skills Minimum 5+ years of experience as Test Manager managing a team of 20+ people Excellent project management skills including planning, stakeholder management and managing risks issues 3+ years of manual automation testing experience in Telecom domain 3+ years of experience in leading test automation initiatives using tools like Selenium /UFT /Tosca /AccelQ etc. Experience in ALM tools like Jira / Microfocus / Test Rail etc. Experienced in Agile, DevOps, TDD, BDD methodologies and processes Capability to understand sprint driven agile delivery Be part of sprint backlog planning and requirement discussions Proven ability to develop test planning and strategies for large transformation projects Strong analytical, problem solving skills with good written and oral communication skills Should have understanding and be able to Define KPIs and success metrics for E2E testing, service performance, and quality assurance Should possess leadership, stakeholder management, and communication skills. Proficient in English speaking, writing and communication Good to Have Having good knowledge in open-source tools frameworks Testing Certifications ISTQB (Foundation/Advanced Level) TM Forum Certifications (eTOM, TAM, SID)

Cloud Infrastructure: Design, build, and manage cloud infrastructure on platforms like AWS, Azure, or GCP. Automation: Automate infrastructure provisioning, software deployments, and other operational tasks using tools like Terraform, Ansible, or Chef. CI/CD: Develop and maintain continuous integration and continuous delivery (CI/CD) pipelines to streamline the software development lifecycle. Monitoring and Logging: Implement robust monitoring and logging solutions to ensure system health and performance. Performance Optimization: Analyze and optimize system performance to improve efficiency and reduce costs. Security: Implement security best practices and ensure compliance with industry standards. Collaboration: Work closely with software developers and other engineers to ensure seamless integration and deployment of applications. Problem Solving: Troubleshoot and resolve complex infrastructure and deployment issues. Stay Current: Keep up-to-date with the latest DevOps tools, technologies, and best practices

-Deploying & managing NetApp storage primarily ONTAP. -Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issuesrelated to NetApp storage, connectivity, performance. -Hardware Return and Replace: Coordinate and manage hardware RMA (ReturnMaterial Authorization) processes. Handle the logistics of returning,replacing, and tracking faulty hardware components. -Client Communication: Communicate effectively with clients, providing regularupdates, explanations in a clear and professional manner. -Collaboration with NetApp Support: Work closely with NetApp support to escalateand resolve complex technical issues. -Internal Reporting: Create and maintain reporting as per requirement. Requirements - Certifications: NetApp ASE2or ASE3 (Authorized Service Engineer) certification (Preferred) - Normal working hours are fromMonday to Friday, 9 am to 6 pm with one (1) hour break. - Standby 24x7 Experience: - Minimum of [3-5 years] of experience inNetApp storage support. - Experience in hardware return & replacemanagement. - Technical Skills: - Familiarity with storage protocols (NFS,CIFS, iSCSI, FC) and network infrastructure related to storage. -Additional certifications in storage or networking (e.g., NCDA, NCSA).(Preferred) -Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault,and NetApp data protection solutions.

Responsibilities: Adynamic, talented Java application developer who is ready for a challenge whereteamwork, technical ability, and problem-solving skills are essential. SupportsDevelopment and Change initiatives. Strongexperience in developing and implementing high performance scalable JEEapplications Performcoding in line with existing architecture boundaries, use best practices andcoding standards Developmentexperience with React JS / Ember JS / JPA / Hibernate / JBoss EAP is a must Verystrong SQL experience of writing complex queries Solidknowledge of OOP software concepts, design patterns, and best practices Responsiblefor meeting development schedules and ensuring the delivered solution meets thetechnical specifications and design requirements Supportproduction rollouts and change implementations followed by successful UVT Strongproblem solving and analytical skills Self-motivated,independent, detail oriented and a responsible team player Abilityto communicate effectively both verbal and written communications Requirements PROGRAMMING SKILLS Must have experience andknowledge of current Java technologies and methodologies, and hands-onexperience on the following: Webfront-end experience React JS /Ember JS/HTML/CSS/JavaScript CoreJava / JEE / JBoss EAP Object-relationalMappers JPA/Hibernate JMS XML /XSLT JUnit Theapplication of design patterns Test-DrivenDevelopment (TDD) Relationaldatabase - Oracle Anunderstanding of the following would also be advantageous and preferred: Workflowbased processing RESTAPI Development and Java Web Services MicroServices Architecture JBossRules Jasper

Requirements Lead and manage the RCA process for all SRE incidents, ensuring athorough and timely investigation. Facilitate RCA workshops, guiding teams through a structuredanalysis to identify the root cause of incidents. Document RCA findings and recommendations in a clear and concisemanner. Work with SRE engineers and developers to implement correctiveactions and preventative measures based on RCA findings. Analyze trends in incident data to identify areas for improvement insystem design, monitoring, and automation. Develop and implement best practices for RCA within the SRE organization. Stay up-to-date on the latest SRE practices and incident responsemethodologies. Collaborate with other teams (e.g., security, product) to ensure aholistic approach to incident management. Mentor and coach SRE engineers on effective RCA techniques. Track and report on key metrics related to incident management and RCAeffectiveness.

We are looking for a skilled TechOps Lead to manage and maintain our OTT platforms technical Operation. The ideal candidate will have experience in Application Support, Content Delivery Networks, Logging & Triaging, and Cloud-based technologie s. You will be responsible for ensuring high availability, scalability, and performance of our platform. You will be responsible for triaging issues and finding issues using trend analysis. Role & Responsibilities: Must be aware of end to end incident handling. Monitor, identify, and respond to incidents promptly to minimize business impact. Prioritize, classify, and escalate incidents based on severity and urgency. Coordinate and facilitate communication between stakeholders during incidents. Perform root cause analysis and implement preventive measures. Document incidents, resolutions, and generate performance reports. Provide Technical support by handling and consulting on BAU, Incidents for respective applications. Act as an escalation point for user issues and requests and from L1/L2 support. Report issues to senior management. Define, document, and maintain SLAs, technical documentation, and knowledge bases to support platform. Monitor application performance, identifying areas for improvement. Build and maintain effective and productive relationships with stakeholders in business, development, product, and third-party system providers. Facilitate coordination across L1/L2 and L3/engineering Teams to investigate and resolve ongoing platform or application issues impacting business. Candidate will have to work in shifts as part of Rota covering 24*7. In event of major outage or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution. Understand and improve applications and plan for faster MTTD, MTTR, and auto healing Preferred candidate profile: 4 to 7 years in Application Support/SRE or a related field. Should have experience with any API monitoring tool (Experience with Datadog and Cora Logix is ideal) Knowledge of CDNs ( Akamai, Cloudflare etc.) and cloud-based technologies ( AWS,GCP, etc.) Comfortable with large scale production systems, configurations management, load balancing & distributed systems. Must be strong in backend development (80%) with some frontend experience (20% ) Experience with troubleshooting tools and techniques for FE,BE, API etc. Familiar with job scheduling tools: cron and experience with application monitoring tools. Knowledge of web services ( SOAP based and RESTful Web services ) Prior experience in L2/L3 support. Well versed with anyone of the Scripting language ( Shell, Python etc. ) Strong Problem-Solving Skills and attention to detail Should you be interested please share the updated copy of resume on Jyotsana.bisht@cloud-Kinetics.com

Role & responsibilities: Thrives on challenges and is excited to take AWS cloud solutions to new heights. Builds lasting client relationships with trust and transparency at the core. Has a proven track record of exceeding ambitious sales targets with AWS cloud offerings. Understands the nuances of AWS cloud services and can articulate their value to a diverse audience. Leads with innovation, collaboration, and a forward-thinking approach. Drive AWS cloud adoption by designing and implementing impactful sales strategies. Collaborate with internal and external stakeholders to craft tailored cloud solutions. Stay ahead of industry trends and translate them into opportunities for growth. Be a part of a team that values team work, excellence, and innovation. Preferred candidate profile: Have min 5 years relevant experience with a proven track record of successfully selling direct/standalone professional and managed services Must have experience in dealing with customers at all levels (Preferably at C-levels). Experience working in a small, entrepreneurial company. Prior experience Advanced understanding of the Cloud market and associated products, including AWS, Azure and GCP . Familiar with sales management tools and productivity tools eg Salesforce CRM, Google Workspace Proven track record in a hunter sales role, in at least one of the following verticals: BFSI, Industrial/Manufacturing, ISV. Has a strong drive for results & to be part of CKs growth journey. Good knowledge of local language, local city/state based accounts and established contacts in at least top 10 accounts of your region. Should you be interested, Kindly share the updated copy of your resume on Jyotsana.bisht@cloud-kinetics.com