Social Media Assistant

Social Media & Community Manager

Requirements

Responsibilities

Community Engagement

• Respond to comments, inquiries, and messages across social platforms in a professional, brand-aligned manner
• Foster an active and positive relationship with our global audience
  

Social Listening

• Monitor brand conversations across platforms
• Identify emerging trends, audience insights, and potential risk areas
  

Content Scheduling

• Plan, organize, and schedule content across various social media channels
• Ensure consistent publishing that aligns with brand and marketing strategy
  

Content Collaboration

• Support content creation by participating in brainstorms, providing feedback, and working with designers/agencies to maintain brand alignment
• Assist in producing engaging, relevant, and shareable content
  

Analytics & Reporting

• Track performance metrics such as engagement, reach, and audience growth
• Prepare regular reports and insights to support continuous optimisation
  

Cross-Functional Collaboration

• Work closely with regional marketing teams (APAC, EMEA, North America)
• Ensure consistency in messaging, execution, and global/local activations
  

Trend Monitoring

• Stay updated on social media algorithms, new features, and emerging best practices
• Recommend new ideas and formats to keep the brand's presence fresh and relevant
  

Community & Influencer Building

• Help identify and nurture relationships with influencers, creators, and brand advocates
• Support our global Employee Advocacy program to amplify brand visibility
  

Requirements

• At least 2-3+ years managing social media channels for brands, agencies, or public personalities
• Preferably worked with US clients, US brand accounts, or US-based companies
• Experience in community management, content scheduling, and analytics
• Strong written and verbal communication skills in English
• Demonstrated ability to maintain a consistent, personable brand voice
• Ability and willingness to work Pacific Standard Time (PST) to align with US team operations
• Strong organisational skills — able to manage multiple channels, requests, and deadlines simultaneously
• Experience collaborating with global teams or working for US/European clients (preferred)
• Proactive problem-solver with strong attention to detail
• Ability to work independently while staying connected to a distributed team
• High cultural awareness and adaptability to communicate with diverse audiences
• Familiarity with social media analytics and publishing tools (e.g., Sprout, Hootsuite, Buffer, Later, or similar)