110 Social Listening Jobs - Page 4

LevelAssociate Manager / Manager Indus Appstore is looking for a Social Media Manager who can build a distinct, high-engagement social presence - speaking to both consumers and developers. This is a hands-on, brand-building role focused on organic and influencer-led growth . Were looking for someone who can scale content, shape our brand voice across platforms, build community engagement, and implement tools and processes to scale execution over time. This isnt a performance-led or content factory role. We need a storyteller and brand builder who can shape Indus' social voice from the ground up, create platform-native formats, and build high recall and affinitywithout relying on media budgets. Brand Voice & Channel Strategy Craft and evolve a unique voice for Indus Appstore that adapts between consumer and developer contexts Define the channel & content strategy for organic channels such as WhatsApp, Sharechat, Instagram, LinkedIn, X (Twitter), Reddit and YouTube Always-On Organic Content Engine Design platform-native content plans and monthly calendars for both user and developer audiences across all channels Plan a mix of formatscarousels, reels, infographics, dev-focused content drops, user stories, etc. Source, write, and collaborate with designers/creators to ship thumb-stopping, high-context posts Own the response strategy for comments, DMs, tag mentions, and community queries Own the balance between evergreen formats, topical engagement, and campaign bursts Reactive & Topical Marketing Spot cultural or tech trends and jump on them with agility (especially on X & IG) Build lightweight internal systems for real-time content brainstorming and publishing Collaborate with content team to support brand moments, launches, and events with fast-response creative Cross-Functional Collaboration Work closely with PR, product, DevRel, design, and business teams Translate feature updates, launches, or developer wins into high-context social narratives Track and report on engagement, reach, and brand sentimentcontinuously refining the playbook Collaborate with business team to build and own thought leadership calender such as Case Studies, WhitePapers etc Social Listening & Community Insights Monitor conversations across platforms to pick up user/developer sentiment, feedback, and trends Use social listening to generate content ideas, identify brand moments, and spot early buzz Act as the internal voice of social - bringing insights to marketing, product, and developer teams Social Media Ops & Tooling Implement tools for publishing, scheduling, analytics, and collaboration Set up internal systems for approvals, reporting, asset management, and content archives Create a scalable social engine with clarity on workflows, metrics, and ownership Key Filters for evaluation: 5-7 years of hands-on social media experience in high-growth consumer or tech-first companies Ability to manage content calendars, creator workflows, and editorial strategy end-to-end Experience working with tools for scheduling, social listening, and analytics (Sprinklr, Sprout Social) Strong instincts around platform trends and audience resonance (esp. LinkedIn + IG + X | Experience on Regional Friendly Platforms like Sharechat and Elo Elo is a plus) Track record of growing engagement through organic and creator-led content Experience managing multiple voices/audiences (consumer and developer preferred) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Create and maintain a favorable brand image of the company and its products in every social media account . Also handle negative publicity. Have an understanding of search engine behavior, social media, forums, blogs, ratings and reviews, etc. Required Candidate profile 2-4 yrs exp handling ORM. Based at Delhi/NCR. Should be graduate, Early joiner with good communication preferred.

Job Description - ORM/SME SNAPMINT Indias booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy, Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. RESPONSIBILITIES This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment. Good comprehension skills and ability to clearly understand and state the issues customers present. Ability to maintain composure in highly escalated situations EXPERIENCE REQUIRED Minimum 1 year of experience in ORM or SME profile and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. Good knowledge of handling social media platforms. Proven customer support experience or experience as a Client Service Representative. Flexible with the working schedule, may be expected to work weekends, holidays, and events. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Familiarity with CRM systems and practices. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays.

Urgent Opening for Director- Social Media Strategy-Gurgaon Posted On 17th Jul 2015 08:40 AM Location Gurgaon Role / Position Director Experience (required) 8-10 Years Description Our client is a global media agency network and the home of adaptive marketing PositionDirector Social Media Strategy LocationGurgaon GradeM2A Brief : Creation of Orientation deck and process documentation Create documents for timelines, ratecards, SLAs, briefing documents, reporting templates, etc. Influencer management program Work towards creation of the influencer model management and executing the same On cloud reporting templates and formats Continue to build the product with insight based reports Innovate on processes and formats Contribution to pitches to win new business and convert pitches made Grow existing accounts for listening / ORM or Social media management Client retention and relationship development Nurture the team members to improve skill set and develop them to become leaders and managers within the system b. Train the larger social media ecosystem within GroupM on basics and principles of social Ensure maintenance of performance of accounts with minimum escalations b. Plan for performance enhancement and strategic inputs to add value to clients c. Innovate in terms of ideas for content and impact campaign Educational Qualification: Any Graduate / Post Graduate Work Experience & Skills Required: Team Management In-depth understanding and knowledge of social media platforms Understanding of how integrated digital campaigns are created Hands on experience on tools like Radian6 ,Buzzmetrics etc. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors. Associate Process Manger Roles and responsibilities: Data Analysis and Interpretation: Monitor and analyze social media conversations across various platforms using social media listening tools such as Talk walker, Meltwater, and Sprinkler. Gather valuable insights by analyzing social media volume and sentiment for both the brand and competitors. Utilize statistical techniques to quantify and measure the impact of social media efforts on brand reputation and engagement. Reporting and Presentation: Prepare comprehensive reports with visually compelling data visualizations, charts, and graphs to effectively communicate key findings to stakeholders. Regularly present actionable insights and recommendations to the marketing and management teams. Translate complex data into easily understandable and actionable insights for non-technical team members. End-to-End Analysis: Manage the entire process of data analysis from data collection and processing to final presentation. Use SQL and Python skills to efficiently process and manipulate large datasets. Social Media Strategy: Collaborate with the marketing team to align social media strategies with business objectives and marketing campaigns. Provide strategic recommendations to improve social media engagement, reach, and overall brand sentiment. Tools and Technology: Stay up-to-date with the latest social media listening tools and technologies, and suggest new tools that can enhance our data analysis capabilities. Technical and Functional Skills: Education and Experience Bachelor's degree in Marketing, Communications, Data Science, or a related field. Proven experience of 3+ years in social media listening and analytics. A strong portfolio showcasing successful social media insights and reports. Technical Skills: Proficient in data analysis, data interpretation, and report writing. Advanced knowledge of Microsoft PowerPoint for creating impactful presentations. Strong skills in SQL and Python to handle and process large datasets efficiently. Social Media Listening Tools: Familiarity with social media listening tools like Talkwalker, Meltwater, Sprinklr, or equivalent platforms. Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex technical concepts to non-technical team members. Analytical Mindset: Strong analytical and problem-solving skills with an attention to detail. Ability to think critically and make data-driven decisions.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors. Process Manager Role and responsibilities: Data Analysis and Interpretation: Monitor and analyze social media conversations across various platforms using social media listening tools such as Talk walker, Meltwater, and Sprinkler. Gather valuable insights by analyzing social media volume and sentiment for both the brand and competitors. Utilize statistical techniques to quantify and measure the impact of social media efforts on brand reputation and engagement. Reporting and Presentation: Prepare comprehensive reports with visually compelling data visualizations, charts, and graphs to effectively communicate key findings to stakeholders. Regularly present actionable insights and recommendations to the marketing and management teams. Translate complex data into easily understandable and actionable insights for non-technical team members. End-to-End Analysis: Manage the entire process of data analysis from data collection and processing to final presentation. Use SQL and Python skills to efficiently process and manipulate large datasets. Social Media Strategy: Collaborate with the marketing team to align social media strategies with business objectives and marketing campaigns. Provide strategic recommendations to improve social media engagement, reach, and overall brand sentiment. Tools and Technology: Stay up-to-date with the latest social media listening tools and technologies, and suggest new tools that can enhance our data analysis capabilities. Technical and Functional Skills: Education and Experience Bachelor's degree in Marketing, Communications, Data Science, or a related field. Proven experience of 5-6 years in social media listening and analytics. A strong portfolio showcasing successful social media insights and reports. Technical Skills: Proficient in data analysis, data interpretation, and report writing. Advanced knowledge of Microsoft PowerPoint for creating impactful presentations. Strong skills in SQL and Python to handle and process large datasets efficiently. Social Media Listening Tools: Familiarity with social media listening tools like Talkwalker, Meltwater, Sprinklr, or equivalent platforms. Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex technical concepts to non-technical team members. Analytical Mindset: Strong analytical and problem-solving skills with an attention to detail. Ability to think critically and make data-driven decisions.

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manger Roles and responsibilities: Data Analysis and Interpretation: Monitor and analyze social media conversations across various platforms using social media listening tools such as Talk walker, Meltwater, and Sprinkler. Gather valuable insights by analyzing social media volume and sentiment for both the brand and competitors. Utilize statistical techniques to quantify and measure the impact of social media efforts on brand reputation and engagement. Reporting and Presentation: Prepare comprehensive reports with visually compelling data visualizations, charts, and graphs to effectively communicate key findings to stakeholders. Regularly present actionable insights and recommendations to the marketing and management teams. Translate complex data into easily understandable and actionable insights for non-technical team members. End-to-End Analysis: Manage the entire process of data analysis from data collection and processing to final presentation. Use SQL and Python skills to efficiently process and manipulate large datasets. Social Media Strategy: Collaborate with the marketing team to align social media strategies with business objectives and marketing campaigns. Provide strategic recommendations to improve social media engagement, reach, and overall brand sentiment. Tools and Technology: Stay up-to-date with the latest social media listening tools and technologies, and suggest new tools that can enhance our data analysis capabilities. Technical and Functional Skills: Education and Experience Bachelor's degree in Marketing, Communications, Data Science, or a related field. Proven experience of 5 to 7 years in social media listening and analytics. A strong portfolio showcasing successful social media insights and reports. Technical Skills: Proficient in data analysis, data interpretation, and report writing. Advanced knowledge of Microsoft PowerPoint for creating impactful presentations. Strong skills in SQL and Python to handle and process large datasets efficiently. Social Media Listening Tools: Familiarity with social media listening tools like Talkwalker, Meltwater, Sprinklr, or equivalent platforms. Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex technical concepts to non-technical team members. Analytical Mindset: Strong analytical and problem-solving skills with an attention to detail. Ability to think critically and make data-driven decisions.

As an ORM Monitoring Executive , you'll be the frontline guardian of the online reputation for our BFSI clients banks, NBFCs, insurers. Youll work within our advertising agency but act as the clients eyes and ears across digital platforms, ensuring their brand remains resilient in the online ecosystem. Role & responsibilities Real-time tracking of client mentions and sentiment Responding and escalating feedback/issues Reporting KRI metrics & sentiment dashboards Collaborating on proactive ORM campaigns Benchmarking against competitors Skills: Excellent analytical and communication skills Strong client orientation and attention to detail

Job Title - Marketing Automation B2C Senior Manager (Sprinklr) | The Strategy & Consulting Global Network Song Practice | Marketing Transformation Management Level :06 - Senior Manager Location:Delhi / Mumbai /Pune/ Bangalore / Gurgaon / Hyderabad Must have skills: Digital Marketing, B2C marketing, social marketing, Sprinklr Marketing Good to have skills: Customer Experience Management, digital Marketing and strategies, social media marketing, design and implement Campaign Management/MarTech/AdTech solutions Job Summary : The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Sales and Service, Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting business metrics in a positive manner You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Unlock the Power of Customer Experience with Sprinklr Marketing & MarTech Solutions Join our Strategy & Consulting GN-Song team, where we partner with leading global clients to transform customer engagement across sales, service, and marketing. As a Senior Manager, you will play a strategic role in designing, implementing, and optimizing Sprinklr Marketing solutions while driving broader MarTech and AdTech initiatives Roles & Responsibilities: Lead the implementation and optimization of Sprinklr Marketing, leveraging its AI-driven automation for campaign execution, content planning, and omnichannel engagement. Integrate Sprinklr Social Listening with marketing platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Unica, and CDPs) to create data-enriched, sentiment-driven campaigns that enhance personalization and engagement. Utilize Sprinklrs AI-powered Social Listening to analyze consumer sentiment, monitor brand perception, and extract actionable insights, feeding them into marketing automation workflows for real-time campaign optimization. Assess marketing performance across email, social media, SEO/SEM, digital advertising, and web analytics, leveraging AI and predictive analytics to refine strategies. Develop and execute omnichannel campaign strategies, ensuring insights from social listening influence content creation, audience segmentation, and media spend allocation. Advise clients on MarTech/AdTech stack optimization, ensuring seamless integration between Sprinklrs Unified CXM platform and leading marketing automation tools for end-to-end campaign orchestration. Design AI-driven customer engagement frameworks, leveraging Sprinklrs (or other equivalent) real-time consumer insights to trigger contextual marketing actions across digital channels. Collaborate with cross-functional teams and ecosystem partners (technology providers, marketing agencies, and internal stakeholders) to drive scalable and insight-driven marketing solutions. Drive business development and thought leadership, shaping client proposals and identifying new opportunities that leverage Sprinklrs Social Listening and Marketing capabilities in conjunction with enterprise MarTech ecosystems. Professional & Technical Skills: - Must To Have Skills: Understanding MarTech/AdTech Platforms and integrations - Strong understanding of customer experience management and marketing automation - Cross functional collaboration - Campaign automation, content planning, Sprinklr marketing & Social Listening Additional Information: Proven working experience (12+ Years) in digital marketing and in delivering marketing solutions, particularly within the industry (E-Commerce, CPG, Telecom, Healthcare etc.) Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers. Proficient with implementation of MarTech platforms and experience of AdTech platforms, Data visualization platforms and Cloud Platforms Deliver and execute on technical design solutions, customizing where required, using Adobe Experience Cloud or Salesforce Marketing Cloud Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Marketo, Adobe Journey Optimizer, Adobe Experience Platform, Pega decisioning, SFMC Strong experience in leading and managing email, social media listening, and/or display advertising campaigns. Experience in optimizing landing pages and user funnels. Experience with A/B and multivariate experiments Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Adobe analytics, WebTrends, SEMRush, etc.) Working knowledge of ad serving tools Experience in setting up and optimizing PPC campaigns on all major search engines Ability to use insights for campaign and strategy optimization About Our Company | AccentureQualification Experience: Minimum 12 year(s) of experience is required Educational Qualification: Bachelor + MBA

Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Hybrid (Bengaluru) Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Alphametricx) (*Note: This is a requirement for one of Uplers' client - Technology, Information and Media) What do you need for this opportunity? Must have skills required: Cision, Experience in deploying machine learning models in production environments., Experience with media monitoring, Familiarity with media intelligence tools such as Meltwater, or media analytics platforms., or similar., Social Listening, Data Scientist, NLP Technology, Information and Media is Looking for: Job Title: Senior Data Scientist Location: Bangalore Job Type: Full-time Experience Level: Senior Client is hiring for the role of Senior or Lead Data Scientist Position to drive the business growth of our Analytics COE. We are looking at the aspirant with a proven track record of solutioning & delivering NLP solutions to Fortune 500 companies. This individual will be responsible for building unique solutions and also deliver based on the set SLAs Job Summary: As a Senior Data Scientist, you will lead the development and optimization of advanced analytics tools, with a focus on media intelligence solutions. Your work will involve analyzing large data sets from various media channels, designing algorithms to track trends, and providing actionable insights. We are looking for someone with a strong background in building media analytics or intelligence tools, combined with excellent problem-solving skills and a passion for innovation. Key Responsibilities: Lead the design and development of analytics platforms and media intelligence tools, transforming large, unstructured data into meaningful insights. Develop machine learning models for trend detection, sentiment analysis, keyword extraction, and content recommendation. Work with large-scale media data from sources such as social media, news, blogs, and other online platforms. Collaborate with cross-functional teams, including data engineers, software developers, and product managers, to deliver end-to-end solutions. Implement NLP techniques to analyze and categorize media content from multiple sources. Build and optimize data pipelines for efficient data processing, storage, and retrieval. Translate business objectives into data-driven solutions and deliver actionable insights to internal teams and clients. Mentor and guide junior data scientists, providing support in developing their technical skills and career growth. Stay updated on the latest trends in data science, AI, and media intelligence to ensure the tools and platforms remain at the cutting edge. Required Skills and Qualifications: Proven experience (7+ years) as a Data Scientist, preferably in the media intelligence or analytics tool development domain. Strong expertise in machine learning, NLP, and statistical modeling. Hands-on experience with media data analysis, including sentiment analysis, keyword analysis, and audience engagement tracking. Proficiency in Python, R, and SQL. Familiarity with big data tools such as Hadoop, Spark, Redis, Apache Flink, and cloud platforms (AWS, GCP, Azure). Strong understanding of data pipelines and experience with data processing frameworks. Ability to work with large, unstructured data sets and develop models that derive actionable insights. Excellent problem-solving skills and the ability to deliver solutions in a fast-paced environment. Strong communication and presentation skills, with the ability to explain complex data insights to non-technical stakeholders. A Master's or PhD in Data Science, Computer Science, Statistics, or a related field. Preferred Skills: Experience with media monitoring, social listening, or media analytics platforms. Experience in deploying machine learning models in production environments. Familiarity with media intelligence tools such as Meltwater, Cision, or similar. Benefits: Competitive salary and bonus structure. A collaborative work environment with access to cutting-edge technologies.

Job Title - GN - SONG - Service - Sprinklr Analyst Management Level: 11-Analyst Location: Bengaluru Must-have skills: Sprinklr Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understand :Ability to work on high-paced and complex projects. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill :Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: B.Com

*Rotational Shifts, including night shifts *Rotational weekly offs Understand and address the consumer queries effectively and actively on social media platforms. Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case. Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments. Pacify the customers/social audience by giving proper resolution in line with policies and empowerment. Actively draft and publish communication for pro-active social care for customers. Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement. Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases. Tag/Categorize the cases as per the respective departments. Share feedback with the respective departments/Airport wherever required. Build brand love and drive positive engagement on social media platforms. Manages social media volume with consistency and to manage their own quality of responses. Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. Note - Should be comfortable with rotational shifts and rotational offs. Qualification/Experience: Bachelor's or Master's Degree 2+ yrs of experience. Relevant experience in Customer Services, Complaints Handling, Online Reputation Management - ORM is Preferred. "At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team This Team is involved in revenue management, vendor management and strategies to get new business and make travel profitable entity About the role Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Understanding and expertise in domestic and international travel requirements (LCC airlines) 3) Able to understand customer queries and advise them of suitable resolution 4) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics 5) Coach, develop, and mentor Junior resources and colleagues in the team when needed Proven experience in sales, with a focus on social listening, ORM, or related fields. Strong understanding of the digital landscape, reputation management, and social media trends. Excellent communication, negotiation, and relationship-building skills. A results-oriented mindset with the ability to thrive in a fast-paced environment. Experience working with CRM software and social listening tools is a plus. 6) Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels 7) Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 Days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required 1) Excellent communication, interpersonal skills with evidence of team work and collaboration 2) Ability to work under pressure, strict deadlines and efficient in multi-tasking 3) Strong Product and Process knowledge 4) Must be able to build positive, productive relationships with customers, team members and cross function. 5) Excellent voice modulation, professional phone etiquettes and communication skills – interpersonal, verbal, and written with the goal of influencing outcomes. 6) Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. 7) Negotiation and objection handling Additional Accountabilities 1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines. 2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalationSuperpowers/ Skills that will help you succeed in this role:1) Excellent communication skills.2) Fresher to 1 yr of experience in Travel Agency/Industry 3) Result/Target driven, attentive, adaptable, and motivated to learn. 4) Proficiency in technology to research options and complete process requirements EducationMBA Preferred Why join us We support our people by providing a range of flexible working options so they can work in the waythat best suits them. We also offer you the opportunity to develop your career, working in a diverseand inclusive workplace where the diverse backgrounds, perspectives and life experiences of ourpeople are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!! Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.

Hiring for Social Media Process !! Salary upto 37k !! GGN !! Voice Process 1 side cab + 1 Side cab allowance 2500 + 1 Year customer service experience mandatory Customer Service Upsell Loc :- GGN Need excellent communication skills 9650934814 Required Candidate profile Hiring for Social Media Process !! Salary upto 37 k !! GGN !! Voice Process !! C , 5 day working , 2 day rotational off , International process 9911567769 , 8860576337 , 9560028009

Purpose of the job: We are seeking a communication specialist with capabilities to think strategically, has an eye for detail, the ability to multitask, can work under pressure and perform. A communication strategist must be passionate, self-motivated, and a team player. You also must have exceptional interpersonal and communication skills. Role & responsibilities Must have excellent communication skills writing, storytelling, editing, and presentation skills Develop creative and engaging social media strategies manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram, and YouTube, adapting content to suit different channels Develop communication strategy across multimedia including social media strategy Build social media strategy based on competitive research, platform determination, audience understanding, and key messaging Understand and build creative mood boards/style guidelines so as to create rich media and error-free copy across platforms Evaluate communication campaigns performance and build/maintain/share periodic reports Work closely with content writers to review/proof-read content to build error-free content Brainstorm campaign ideas with internal team to build comm strategy and drive various brand initiatives Must be fluent in social media with hands-on experience of multiple social media platforms and awareness of current trends Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights Educate other staff on the use of social media and promote its use within the company Manage and facilitate social media communities by responding to social media posts and developing discussions Knowledge of social media tools like Hootsuite and others, to create and manage multiple social media accounts from a single dashboard.

Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Adaptable and flexible Written and verbal communication Ability to work well in a team Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Adaptable and flexible Written and verbal communication Ability to work well in a team Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Job Title :Content Strategy and Activation + Senior Manager + Strategy & Consulting Global Network Song Management Level :07 - Senior Manager Location :Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices Must have skills :Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Good to have skills :SEO, DCO, Social Listening, Influencer Marketing, Native Content Marketing, UGC Strategy Job Summary As a Content Strategy and Activation Senior Manager, you will be responsible for creating, owning, and driving the content strategy and activation agenda for the clients. Your typical day will involve working with the client team, analyzing consumer personas and market/competitors, and developing solutions to meet business requirements. Roles & Responsibilities Define the overall content strategy and activation agenda for the client, in collaboration with the client team and other project stakeholders. Conduct research and analysis on consumer personas and market/competitors and develop and lead the content marketing strategy and execution across channels. Manage a team of brand strategists, content strategists, copywriters, content writers, graphic designers, and senior creative leaders to implement the strategy and deliver business outcomes for the client. Create content marketing strategies and marketing plans for content distribution across all channels (including owned and paid media) and devices and create roadmap for required tech architecture, ROI measurement for content efforts. Design and execute processes for DCO (Dynamic creative optimization), landing page optimizations to scale the traffic and leads from organic search. Use data/insights for informed content decisions, measure results, and identify opportunities for audience and traffic growth. Measure and report on the effectiveness of the content marketing programs. Define, implement, and optimize SEO strategies (on-page and off-page). Manage projects to plan, execute, and deliver content initiatives successfully. This includes managing timelines, budgets, resources, and coordinating cross-functional teams. Build relationships with key client decision-makers and act as a trusted advisor on all aspects of brand and creative strategy. Work in a team of seasoned professionals using relevant tools to develop business cases, strategic assessments, and published written materials. Drive business development efforts and thought leadership in the content strategy, content supply chain, and digital marketing space. Understand content management systems like AEM, Sitecore, etc. Professional & Technical Skills Proficiency in Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Strong understanding of Marketing, Digital Marketing, and branding fundamentals Ability to devise customer personas and map them to user journeys Familiarity with content strategy frameworks like Hero-Hub-Hygiene Knowledge of Influencer Marketing, Native Content Marketing, UGC Strategy Experience using Social Listening tools to tailor content strategy Understanding of digital metrics (reach, impressions, engagement rate, etc.) Ability to tailor content based on channel data insights Understanding of copy, content, design, and E2E content supply chain Awareness of content trends across social platforms Experience collaborating with creative teams and performance marketing Knowledge of SEO, keyword research, and CMS platforms Strong storytelling and leadership skills Adaptability to new digital technologies Additional Information Strong educational background and proven track record in content strategy and activation Experience working across industries and with senior stakeholders Ability to lead teams across geographies and skill sets This position is based at our Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices About Our Company |https://www.accenture.com/in-en/careers Qualification Experience :Minimum 12 year(s) of experience is required Educational Qualification :MBA from a tier 1 institute with preferably bachelors degree in marketing, journalism, communications, or a related field

Skill required: Delivery - Sprinklr Designation: I&F Decision Science Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Adaptable and flexible Written and verbal communication Ability to work well in a team Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

We are seeking a creative, strategic, and data-driven Social Media Manager to lead our online presence and build a thriving community. The ideal candidate will be passionate about social media, possess a deep understanding of current trends, and have a proven track record of developing and executing successful social media campaigns. You will be responsible for crafting engaging content, fostering online communities, and driving brand awareness across various social platforms. Responsibilities: Strategy Development: - Develop and implement comprehensive social media strategies aligned with business goals. - Conduct thorough audience research and competitive analysis to identify opportunities. - Establish and maintain a consistent brand voice and visual identity across all social channels. Content Creation and Curation: - Create engaging and relevant content, including text, images, videos, and live streams. - Develop and manage a content calendar to ensure consistent posting schedules. - Curate user-generated content and industry-relevant articles to enhance engagement. - Editing video and photo content. Community Management: - Monitor and engage with online communities, responding to comments and messages promptly. - Foster positive relationships with followers and influencers. - Manage online reputation and address any negative feedback or comments. Campaign Management: - Plan and execute social media campaigns to promote products, services, and events. - Manage paid social media advertising campaigns, including budget allocation and performance tracking. - Collaborate with marketing and sales teams to align social media efforts with overall marketing initiatives. Analytics and Reporting: - Track and analyze social media metrics to measure campaign effectiveness. - Generate regular reports on social media performance, providing insights and recommendations for improvement. - Utilize social listening tools to monitor brand mentions and industry trends. Trend Monitoring: - Stay up-to-date with the latest social media trends, tools, and best practices. - Identify and capitalize on emerging social media platforms and technologies. - Stay up to date with the latest social media algorithim changes. Qualifications: - Bachelor's /master's degree in Marketing, Communications, or a related field. - Proven experience as a Social Media Manager or similar role. - Strong understanding of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube. - Excellent written and verbal communication skills. - Proficiency in social media management tools and analytics platforms. - Strong creative and visual skills. - Ability to work independently and as part of a team. - Knowledge of SEO Apply Save Save Pro Insights

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Description Job Title: Principal AnalystGBS Commercial Location: Bangalore Reporting to: Manager, GBS Commercial Purpose of the role As a global leader in the beer industry, we are seeking an experienced and results-oriented individual to join our team as a Digital Marketing Associate, In this key role, you will be responsible for delivering in the Digital Marketing streams like Digital ads and contest management, Social listening, Media reporting, Analytics & Reporting, and SEO team within the Marketing and Consumer Insights COE function of our organization, Key tasks & accountabilities Reporting and Performance Metrics: Work closely with the NAZ Counterparts/ draftLine/zone brand teams and oversee and creation of regular and ad-hoc reports that highlight key social media KPIs, campaign performance, sentiment analysis, and competitor benchmarking These reports will contribute to understanding the effectiveness of our social media efforts Basic design skills to create or modify visuals for social media posts, ads, and other digital content e-g : Monthly Reports, Weekly/ bi-weekly/ Campaign reporting/ Ad-hoc and exploratory reporting/Real-time PBI Dashboard enhancement and refresh, Data Analysis and Insights: Understanding of Digital media to conduct in-depth analysis of social media data, extract meaningful insights, and present them to the Zone team and the senior management team Your expertise will provide valuable guidance in making data-driven decisions by the Brand teams, Cross-functional Collaboration: Work closely with various departments across Marketing & Consumer Insights Strategic Vision: Strategic and analytical thinker with the ability to align Digital Marketing streams with overall business objectives, Adaptability: Strong adaptability to changing social media trends and evolving business needs Technology and Tool Evaluation: Stay updated on the latest social media, social listening tools, technologies, and industry best practices Continuously evaluate and optimize the tools and processes to enhance efficiency and accuracy, Qualifications, Experience, Skills Level of educational attainment required Bachelor's/Masters degree in Marketing, Digital Marketing, Business, or a related field Additional certifications in digital marketing would be advantageous, Previous work experience required Proven experience in digital marketing role Digital ads and contest management, social media listening, SEO , Paid Ads , Social Media reporting, and analysis, including leadership / managerial role 5 to 8 years of professional experience in social listening, social media analytics, digital marketing, and consumer insights, Technical skills required Social Media Management: Expertise in managing social media platforms, including content planning, scheduling, engagement, and paid advertising Understanding the nuances of different social media channels is important Proficiency in using various digital advertising platforms, including Facebook Ads, Instagram Ads, Google Ads, LinkedIn Ads, and more, Data Analysis & Reporting: Strong analytical skills to gather data from various sources (website analytics, social media insights, etc ) and translate it into actionable insights for optimizing campaigns Ability to create comprehensive and clear reports showcasing the performance of marketing campaigns and strategies to stakeholders, In Depth understanding of Social media tools and platforms Brandwatch, Cision, Trendkite, Emplify, Google Studio , Facebook Manager , Twitter Analytics, YT Analytics , Google search console , Semrush , Screaming frog , Salesforce Datorama Digital Marketing and SEO Expertise: In-depth knowledge of digital marketing channels, tools, and best practices Demonstrated ability to drive results through Digital Marketing and SEO strategies, Identify innovative solutions for the draftLine and zones to provide business-level and action-oriented consumer insights and recommendations Ability to identify and help determine key performance indicators for the stakeholders, Familiarity working with large data sets and creating cohesive stories Working experience on Power BI is a must, And above all of this, an undying love for beer! We dream big to create future with more cheers,

Data Science Consultants (DSCs) design, develop and execute high-impact analytics solutions for large, complex, structured and unstructured data sets (including big data) to help clients make better fact-based decisions. Responsibilities: Develop advanced algorithms that solve problems of large dimensionality in a computationally efficient and statistically effective manner Execute statistical and data mining techniques (e.g. hypothesis testing, machine learning and retrieval processes) on large data sets to identify trends, figures and other relevantinformation Collaborating with clients and cross functional teams to develop & deploy the data science solutions effectively & communicate the analysis findings Contribute to the evaluation of emerging datasets and technologies that may contribute toour analytical platform Evaluating emerging datasets and technologies that may contribute to our analytical platform Owning the development of select assets/accelerators for efficient scaling of capability Contributing to the thought leadership of the firm by helping in researching the evolving topics and publishing them Qualifications: Bachelor's or master's degree or PhD in Computer Science (or Statistics) from a premier institute, and strong academic performance with analytic and quantitative coursework is required; Knowledge of big data/advanced analytics concepts and algorithms (e.g. text mining, social listening, recommender systems, predictive modeling, etc.); Knowledge of programming (e.g. Java/Python/R); Exposure to tools/platforms (e.g. Hadoop eco system and database systems); Excellent oral and written communication skills; Strong attention to detail, with a research-focused mindset; Excellent critical thinking and problem-solving skills; High motivation, good work ethic and maturity. ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.

Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus

+The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkatta | Years of Exp: 8 - 12 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting ?? Global Network??s SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help in promoting and providing Sprinklr Unified CXM solutions to customers : Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Act as a subject matter expert on Sprinklr Unified CXM : providing expertise on CCaaS transformation client projects across the entire delivery lifecycle. Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) Contribute to client RFP by crafting and delivering engaging presentations , facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics. Read about us. Blogs Qualifications Your experience counts! MBA from a tier 1 institute A minimum of 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking, and in-depth understanding and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions. Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc. What is in it for you? An opportunity to work on transformative projects with Key clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales, Execution & Implementation | Level: Analyst | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2- 4 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understand :Ability to work on high-paced and complex projects. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill :Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Qualifications Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product . Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.