Site Reliability Engineer

Experience:

Minimum Required:

• Good verbal and written communication skills in English with a friendly and helpful attitude.
• Familiarity with ticket-based case management
• Ability to notify and escalate on back channels [L3 Support and developers] to local and remote management while staying engaged technically with the customer
• Ability to rapidly research through both internal and external knowledge base while maintaining engaged with the customer
• Configure and troubleshoot the issue with RAID configurations using tools like mdadm and smartctl
• Knowledge of PCI and PCIe and troubleshoot PCI issues using tools like lspci and lshw ● Hosting from the Service Processor from the hostusing tools like RKVM, IPMI tool ●
• Knowledge of booting a system in order to run a rescue process
• Experienced Linux system administration
• System performance monitoring using tools such as top, mem, strace, iostat, vmstat, htop, iotop
• Experienced network administration
• Should have understanding of the difference between containers and VMs
• Data Center Interaction: Configure and troubleshoot NFS storage, LDAP, DNS configurations ● Knowledge of standard networking protocols like Spanning Tree (STP, different
• types), LAG, VLAN (tagged vs untagged)
• Manage a ‘managed switch’, simple troubleshooting of port-down, Firewall and NAT knowledge, accessing ‘mgmt interface’ and ‘serial console’.
• Experienced in shell scripting
• Experienced in python scripting
• Experienced in troubleshooting client-side API issues

• Nice to Have:

• Strong understanding of ITIL Service Management
• Utilize and analyze output of tools such as eBPF, Linux perf
• Use GDB to analyze application and operating system core files
• Knowledge of Docker configuration, Kubernetes and Padman
• Demonstrated Experience with load balancers
• VM configuration and control systems (VMWare or similar)
• Juniper (JunOS) specific working knowledge
• VPN endpt to endpt knowledge [Setup, Troubleshooting, Handling pre-share key (sensitive)
• Python