Siebel CRM GCT Consultant

InfoVision Inc

8 - 11 years

30 - 35 Lacs

Pune

Posted:16 hours ago| Platform:

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Skills Required

web services escript eai sql scripting workflow analysis operations ui oracle dba servicing siebel eai oracle performance tuning workflow siebel tools siebel eim center sla business analysis uat siebel production support servicenow handling logic agile siebel crm open

Work Mode

Work from Office

Job Type

Full Time

Job Description

Critical Skills to Possess:

8+ years of experience with
Oracle Siebel CRM
, especially in
Service or Call Center modules
.
Expertise in
Siebel Tools, Workflows, Scripting (eScript/Browser Script)
.
Strong understanding of
ticket lifecycle
,
SLA handling
, and
escalation logic
.
Familiarity with
Siebel EIM
,
EAI
, and
Open UI
customizations.
Ability to troubleshoot and resolve production issues quickly.
Good knowledge of
SQL
,
Oracle DB
, and performance tuning.
Experience working in large-scale, global deployments and agile environments.

Preferred Qualifications:

BS degree in Computer Science or Engineering or equivalent experience

Roles and Responsibilities

Support and enhance
Siebel GCT (Global Custom Ticketing)
functionality for global operations.
Work with business analysts and stakeholders to gather requirements and provide solutions within Siebel CRM.
Customize Siebel objects (BOs, BCs, Applets, Views, Screens) to align with GCT processes.
Implement and maintain
Workflows, Business Services, and Scripting
in the ticketing system.
Integrate with external systems via
Siebel EAI
,
Web Services
, or
REST APIs
for end-to-end ticket lifecycle management.
Develop ticket escalation logic, SLA timers, notifications, and custom reports.
Perform production support and defect fixes as part of a global support model (follow-the-sun).
Participate in testing (unit, SIT, UAT) and documentation.

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