168 Center Jobs

About the Role: We are looking for a forward-thinking Data Experience (DX) Engineer to design, build, and optimize the systems and interfaces that shape how users interact with data. In this role, you will bridge data engineering, analytics, and user experience design , ensuring that data products are not only accurate and scalablebut also intuitive, discoverable, and delightful to use. Key Responsibilities: Data Experience Design Design and develop data interfaces, APIs, dashboards, and visualizations that make complex data accessible and actionable. Collaborate with product managers, analysts, and business stakeholders to understand user needs and translate them into data-driven experience...

Job Summary Assist Users to help fix their IT issue (Access & Password Application Hardware & Networking related) with willingness to work in rotational shifts including weekends (specifically Australian NZ shifts) Ensure to provide best in class Service to users and there by maintaining high level of C-Sat Efficiently manage the agreed SLA on the Incidents and Service Request handled Manage and Handle User query coming through Calls or Self-service (online) mode Responsibilities Bachelor degree or equivalent experience (should have above 12 months relevant experience in IT contact center) Excellent spoken and written communication skills (on English language).. above B1 High on CEFR standar...

Job Description for Google Dialogflow Experience:- 3 Year to 8 Years Location:- PAN India Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in ...

Job description for Amazon Connect- Experience:- 3 Years to 8 Years Location:- PAN India 1.Strong experience in contact center development 2.Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions 3.Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) 4.Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. 5.Knowledge on Spring, Maven, Hibernate 6.Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS 7. Application Development experience in any of Java, C#, Node.js, Python, PHP

Must have minimum 5+ years of relevant experience with good analytical skill having experience in Implementation and Support projects In-depth knowledge in below mentioned areas Master Data: Functional Location, Equipment Master, Class & Characteristics, Work center, Task List, Revision, Measuring Points etc, Notification Management: Configuration and Process Flow, Integration with Maintenance Order Preventive Maintenance: -Single Cycle Plan, Strategy Based Maintenance Plan, Task List, Maintenance Plan Scheduling Parameter, Maintenance Strategy, Deadline Monitoring Maintenance Order Management: Breakdown Maintenance Process & Corrective Maintenance Process, Calibration Maintenance Should hav...

Must have minimum 2+ years of relevant experience with good analytical skill having experience in Implementation and Support projects In-depth knowledge in below mentioned areas Master Data: Functional Location, Equipment Master, Class & Characteristics, Work center, Task List, Revision, Measuring Points etc, Notification Management: Configuration and Process Flow, Integration with Maintenance Order Preventive Maintenance: -Single Cycle Plan, Strategy Based Maintenance Plan, Task List, Maintenance Plan Scheduling Parameter, Maintenance Strategy, Deadline Monitoring Maintenance Order Management: Breakdown Maintenance Process & Corrective Maintenance Process, Calibration Maintenance Should hav...

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Manager, CSS Contact Center Solutions (Remote) Full time, Banglore (India) As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCDs global contact centers With a keen focus on the consultant and customer experience, this position will Lead in the business development, thought leadership and delivery of organizational strategy and design offerings specific to contact center management, As a Senior Manager, CSS Contact Center Solutions, you will Conduct market research and competitive analysis to understand custom...

Drive business growth in the assigned area. Build and maintain client relationships. Identify new market opportunities. Monitor competitors and market trends. Coordinate with teams for smooth execution. Report on sales performance and forecasts. Required Candidate profile Any graduate with min 1 year of sales experience Good communications skills Convincing Power Share CV at- Call / WhatsApp - 8799459860 Sr HR Janvi G Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Drive business growth in the assigned area. Build and maintain client relationships. Identify new market opportunities. Monitor competitors and market trends. Coordinate with teams for smooth execution. Report on sales performance and forecasts. Required Candidate profile Any graduate with min 1 year of sales experience Good communications skills Convincing Power Share CV at- Call / WhatsApp - 8799459860 Sr HR Janvi G Perks and benefits On Roll - Full Time Insurance Career Mediclaim

As a System Administrator specializing in VMware, your role will involve the following responsibilities: - Managing virtual clusters using platforms such as VMware ESX, Linux KVM, VIOS/RHE-V, and Hyper V. - Providing support for VM and VM Vmotion operations. - Handling virtual hardware instances including LPAR, VM, and LDOM. - Managing virtual OS instances like WPAR and Zones. - Supporting virtual operating platforms, networking interfaces, virtualization management platforms such as Center and VIOS, and data stores. - Overseeing the management of VM templates specifically for Intel architecture. - Managing VM snapshots and policies as required. - Handling virtual infrastructure DB component...

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions. Responsibilities Strategy and planning: Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives. Team leadership: Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opp...

Job summary Senior Manager - Project Execution/ Project Planning - GCC Real-estate Project Management The project Manager will lead end - end real-estate planning and execution For Global Capability Center (GCC) set-ups ensuring on-time cost effective quality delivery of office aligned with organizational goals. Responsibilities This role involves coordination with GCC service line verticals IPC partners design & build partners compliance team and IT and interact with all internal functional leads of respective delivery functions for RE and connect with clients account managers and client for project planning and execution. Leads the Project management and governance of GCC projects for co-o...

Job Description for Google Dialogflow Experience:- 3 Year to 12 Years Location:- Kochi Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Con...

8-15 Years Proven experience in Windows Server administration Hands-on experience with Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business. Experience with Azure AD, PowerShell scripting, and Microsoft 365 security and compliance tools. Awareness of Conditional Access Policies Strong knowledge of Exchange Server 2013/2016/2019, Exchange Online, Active Directory, and PowerShell scripting. Strong knowledge of Microsoft 365 Admin Center, Azure AD, Exchange Admin Center, and SharePoint Online. Experience configuring and managing security policies, including MFA, conditional access, and data governance tools. Familiarity with managed configurations (ABM, Configuration Policy) ...

Mega Walk-in drive at Tech Mahindra for Premium Multiple Process- (Work from office - Noida) Job Title: Customer Support Associate Requirements : Graduate and Undergraduate both are eligible Good Communication skills required. Rotational Shifts with Rotational week offs. 5 Days Working & 2 Rotational week off in a week. Min. 6 months experience required (with relevant docs) One side Cab Facility available in Odd Hours shifts. Salary Range: - 1.70 LPA 3.00 LPA (depending upon skill set and experience) Package and other Benefits : * PF & ESIC * Cab facility will be provided as per the transportation zone in odd hours. How to Apply: Interested Candidates can directly be walk-in at : B-19, Tech ...

Amazon Connect : 1. Minimum exp 3-7 years, 2.Strong experience in contact center development 3.Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions 4.Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) 5.Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. 6.Knowledge on Spring, Maven, Hibernate 7.Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS 8. Application Development experience in any of Java, C#, Node.js, Python, PHP

Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experie...

SUMMARY The Center Head will be responsible for overseeing and managing various aspects of our training and placement projects. This role will involve mobilization and counseling of candidates, tele-counseling outreach, branding activities, training operations, placement drives, documentation, post-placement support, and hostel administration. This position requires strong leadership, organizational, and communication skills. Detailed description follows: 1) Mobilization & Counseling: a) Lead and supervise the mobilization and counseling team, ensuring effective candidate outreach and engagement. b) Develop and implement mobilization strategies to attract and enroll suitable candidates for t...

SUMMARY The Center Head will be responsible for overseeing and managing various aspects of our training and placement projects. This role will involve mobilization and counseling of candidates, tele-counseling outreach, branding activities, training operations, placement drives, documentation, post-placement support, and hostel administration. This position requires strong leadership, organizational, and communication skills. Detailed description follows: 1) Mobilization & Counseling: a) Lead and supervise the mobilization and counseling team, ensuring effective candidate outreach and engagement. b) Develop and implement mobilization strategies to attract and enroll suitable candidates for t...

SUMMARY The Center Head will be responsible for overseeing and managing various aspects of our training and placement projects. This role will involve mobilization and counseling of candidates, tele-counseling outreach, branding activities, training operations, placement drives, documentation, post-placement support, and hostel administration. This position requires strong leadership, organizational, and communication skills. Detailed description follows: 1) Mobilization & Counseling: a) Lead and supervise the mobilization and counseling team, ensuring effective candidate outreach and engagement. b) Develop and implement mobilization strategies to attract and enroll suitable candidates for t...

Job Title: Azure Security Engineer Remediation Liaison Location: Hybrid/Remote (collaboration with onshore and offshore teams) Job Summary We are seeking a highly skilled Azure Security Engineer to address and remediate findings from security assessments. This role requires both hands-on technical expertise in Microsoft Azure and the ability to collaborate effectively with offshore delivery teams. The engineer will serve as the liaison between security leadership and global engineering teams, ensuring that vulnerabilities, misconfigurations, and compliance gaps are remediated quickly and effectively. The ideal candidate will combine strong Azure technical skills with the communication and co...

So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM...

Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrati...

Experience Required: Minimum 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrations, ...

Job Summary NetApp is the intelligent data infrastructure company. We're dedicated to making data infrastructure more seamless, more dynamic, and higher performing than ever before. We build technology that ties together data from all kinds of applications on-premises and in the cloud. We serve a range of customers, including some of the world's largest, most well-known enterprises. We focus on key user concerns-speed, agility, and simplicity. We are looking for an experienced Senior UX Designer to join our team and help us take our product experiences to new heights. We are an AI-forward UX organization and expect team members to leverage responsible AI to drive measurable outcomes. Candida...